2016 Volvo XC90

THE PULLEY ON THE ALTERNATOR FAILED SO THE SERPENTINE BELT FELL LOSE AND ENDED UP BEHIND THE ENGINE WHERE THE TIMING BELT IS LOCATED. THIS CAUSED THE ENGINE TO LOSE TIMING AND DAMAGED ALL THE VALVES, CYLINDERS, AND ENGINE BLOCK. NOW THE VOLVO DEALER IS TELLING ME THE ENGINE CAN'T BE REPAIRED AND WILL NEED TO BE REPLACED WITH A NEW ONE THAT WILL COST $16,000.00. THIS HAPPENED WHILE THE VEHICLE WAS BEING DRIVEN ON THE FREEWAY AND ARTERIAL STREETS. THE DAMAGE TO THE ENGINE WAS CAUSED BY THE FAILURE OF THE ALTERNATOR PULLEY. THIS SHOULD BE A RECALL.

THE START-STOP FUNCTION MALFUNCTIONED ON MY VEHICLE AT A BUSY STOP LIGHT/INTERSECTION. MY WIFE AND I FELT WE NEEDED TO PUSH THE CAR TO SIDE TO KEEP FROM GETTING HIT, DESPITE FLASHERS ON. WE HAD IT TOWED TO A VOLVO DEALER WHO WAS VERY HELPFUL. THEY HAD CAR FIXED NEXT DAY. SAID THE COMPUTERS OR SENSORS NOT COMMUNICATING. I ASKED VOLVO IF THEY WERE FIXING ALL CARS. THEY SAID MOLY SAID MY CAR WAS NOW OKAY

FOLLOWING RECALL SERVICE BY DEALERSHIP AGAINST NHTSA RECALL 19V308 THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS PICKED UP FROM THE DEALERSHIP AND DRIVEN DIRECTLY HOME, ~16 MILES. AT MILE ~2 BURNING RUBBER WAS SMELLED WHILE DRIVING ON THE HIGHWAY. AT MILE ~10 SOME SMOKE WAS SEEN WHEN STOPPED AT A TRAFFIC LIGHT. AT MILE~16 THE ENGINE DIED AS THE VEHICLE WAS BEING PULLED INTO THE DRIVEWAY. SMOKE STARTED POURING OUR FROM UNDER THE HOOD AND FIRE WAS SHORTLY THEREAFTER VISIBLE. THE ENTIRE FRONT END BURNED. I HAVE PLENTY MORE PICTURES OF THE BURNING AND BURNED CAR.

VERY LOUD SQUEALING NOISE STARTED FROM ENGINE BAY WHILE STOPPED AT A LIGHT ACCOMPANIED BY A YELLOW CHECK ENGINE LIGHT. NOISE WOULD DISAPPEAR UNDER ACCELERATION BUT RETURN AGAIN OFF THROTTLE. DEALER DIAGNOSED AS A FAILED 'BREATHER CHAMBER' WITH THE FOLLOWING COMMENT: 'IF NOT REPAIRED, FAULTY BREATHER CHAMBERS CAN LEAK OIL ON OTHER MAJOR ENGINE COMPONENTS, INCLUDING THE EXHAUST MANIFOLD WHICH COULD LEAD TO A NUMBER OF SAFETY ISSUES INCLUDING FIRE.' THE VEHICLE CURRENTLY HAS 52,000 MILES. I'M TOLD THIS IS A REGULARLY OCCURRING VOLVO ISSUE BY MECHANIC FRIENDS.

I BOUGHT A BRAND NEW 2016, 1ST GENERATION VOLVO XC90 T6 ON 10/13/2015. THIS CAR WAS SOLD TO ME WITH AN ENGINE DEFECT FROM THE MANUFACTURER. IT TOOK MORE THAN TWO YEARS OF INCONVENIENT, BACK AND FORTH TRIPS TO THE GLEN COVE VOLVO DEALER TO FIND OUT THE REAL PROBLEM. THE ENGINE OIL WARNING LIGHT STARTED SAYING TO ADD 1 LITER OF ENGINE OIL IN 2017. SINCE THIS IS A NEW MODEL OF THE CAR, I THOUGHT IT'S WHAT THIS TYPE OF REQUIRED, SO INITIALLY I ADDED ENGINE OIL A FEW TIMES. HOWEVER, THE WARNING CONTINUES TO COME BACK EVERY 5-6 MONTHS. I THEN SUSPECTED MAYBE SOMETHING IS WRONG WITH THE ENGINE AS IT SHOULDN'T HAVE WARNED ME TO ADD ENGINE OIL AS IT'S A BRAND NEW CAR. I FINALLY DROVE THE CAR TO VOLVO GLEN COVE DEALER TO REQUEST AN ENGINE CHECK UP ON 02/22/2018. THE FIRST 2 TIMES THE DEALER COULDN'T FIGURE OUT THE PROBLEM. THEN, THE 3RD TIME THE ENGINE LIGHT CAME ON. FINALLY, MY CAR WAS LEFT WITH THE DEALER FOR 2 WEEKS AND THE DEALER TOLD ME THE ENGINE HAS SOME MANUFACTURE DEFECT. THE OIL WAS LEAKING FROM INSIDE, NOT FROM OUTSIDE. THE ENGINE HAD MAJOR REPAIRS COMPLETED AND A LOT OF CRUCIAL PARTS INSIDE THE ENGINE WERE REPLACED. FOR EXAMPLE: GASKET, PISTON KIT, PLUG, SEALING RING, CASTROL SYNTHETI, O-RING, FUEL PIPE, STUD, CAP, ANTI-FREEZE. ONLY ONE WEEK AFTER GETTING THE CAR BACK FROM THE DEALER, I WAS DRIVING MY WHOLE FAMILY HOME. WE SUDDENLY STARTED SMELLING A STRONG BURNING SMELL. THEN SMOKE STARTED BILLOWING OUT FROM THE FRONT HOOD. THANK GOD WE WERE OFF HIGH WAY AT THAT TIME. I WAS ABLE TO QUICKLY TURN OFF THE ENGINE. I CAN'T IMAGINE WHAT WILL HAPPEN IF THIS HAPPENED ON HIGHWAY. THIS TIME THE CAR GOT TOWED BACK TO DEALER.

WE OWN A 2016 VOLVO XC90. PURCHASED USED IN JULY 2018. IN OCTOBER 2018, WE HAD TO REPLACE THE ENGINE. THERE HAS SINCE BEEN A SAFETY RECALL FOR A PART THAT CAN LEAK THAT WE BELIEVE WAS THE CAUSE OF ENGINE FAILURE. THE ENGINE STARTED CHUGGING WHILE WE WERE ON THE INTERSTATE. A TURTLE ICON CAME ON THE SCREEN. WE TOOK THE NEAREST EXIT RAMP TO GET OFF. WHITE SMOKE WAS COMING FROM THE EXHAUST. WE LOOKED UNDER THE HOOD TO TRY TO FIGURE OUT THE PROBLEM. THE COOLANT WAS EMPTY. THERE HAD BEEN NO WARNING THAT THIS WAS LOW OR EMPTY. WE ADDED COOLANT. WE DROVE SLOWLY OUT OF THE GAS STATION LOT TO SEE IF THIS WOULD HELP. NOTHING CHANGED. WE STOPPED IMMEDIATELY AND CALLED A TOW. FIELDS VOLVO MADISON HAD TO REPLACE THE ENGINE. THEY WERE UNCLEAR WITH US ABOUT WHAT EXACTLY HAPPENED. IT SEEMED THEY DIDN'T KNOW WHAT HAPPENED. WE DID RESEARCH AND FOUND A SERVICE CAMPAIGN S29846:COOLANT EXPANSION TANK BLEEDER HOSE FOR OUR MODEL CAR. SEVERAL REVIEWS FROM PEOPLE THAT THEIR ENGINE NEEDED TO BE REPLACED B/C OF THIS. WE ASKED IF THIS IS WHAT HAPPENED AND THEY SAID THEY WERE PRETTY SURE THAT IT WAS. FIELDS TRIED TO HELP BY CONTACTING VOLVO. VOLVO INITIALLY DECLINED ANY HELP. WE CONTACTED VOLVO. THERE WAS SOME BACK AND FORTH BUT VOLVO AGREED TO A PARTIAL OFFER TO PAY $4,248 TOWARD THE REPAIR COST OF $12,743.42. WE PAID $8,657.43 FOR THE REPAIR. THE TECH'S SAID A SPARK PLUG TIP HAD BROKEN OFF AND WENT THROUGH THE ENGINE. THEY NOTED COOLANT IN THE CYLINDER. WE SUSPECTED THIS WAS CAUSED BY THE BLEEDER HOSE LEAKING THE COOLANT, CAUSING IMMEDIATE OVERHEATING AND SPARK PLUG AND ENGINE FAILURE. NOW THERE IS A SAFETY RECALL NOTICE FOR THE COOLANT BLEEDER HOSE, RECALL R29936, DATED 6/17/19. IT IS ATTACHED. THIS OEM PART ISSUE WAS PRE-EXISTING AND UNADDRESSED BY VOLVO. OUR ENGINE WAS OPERATING FINE WITH NO NOTICE OF PENDING TROUBLE. WE WANT HELP TO PERSUADE VOLVO TO COVER THE ENTIRE ENGINE REPAIR.

TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V308000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLVO CARS TAMPA (6008 N DALE MABRY HWY, TAMPA, FL 33614, (813) 885-2717) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND PROVIDED CASE NUMBER: 190726'000122. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

VOLVO RECENTLY HAD A "SERVICE CAMPAIGN" FOR THE COOLANT EXPANSION TANK BLEEDER HOSE. WE MADE AN APPOINTMENT FOR THE REPAIR, BUT THE DAY PRIOR TO OUR REPAIR, VOLVO USA CANCELLED THE SERVICE CAMPAIGN. THIS HOSE THEN FAILED 1-2 MONTHS LATER, SPILLING TOXIC COOLANT ALL OVER OUR DRIVEWAY AND DOWN THE STREET, WHICH OF COURSE HAS MANY PETS AND YOUNG CHILDREN ON IT. THIS ALSOCOULD HAVE PUT OUR SAFETY IN JEOPARDY IF THIS HAPPENED OUTSIDE OR OUR NEIGHBORHOOD. WE PARTICIPATE IN SEVERAL CARPOOLS, AND OTHER PARENTS RELY ON US TO GET THEIR KIDS SAFELY TO THE DESTINATION AS WELL. OUR LOCAL DEALER WAS VERY PROMPT IN COMPLETING THIS REPAIR, BUT THEY ALSO INFORMED US THAT THERE WAS A RECALL ON THE SPARK PLUGS AS WELL. WE HAD NO NOTIFICATION OF SUCH A RECALL FROM VOLVO USA. I THINK VOLVO USA IS FAILING TO TAKE RESPONSIBILITY FOR THEIR VEHICLES GIVEN THE CANCELLATION OF THE SERVICE CAMPAIGN FOR A CLEARLY DEFECTIVE PART AND THE UTTER LACK OF NOTIFICATION OF THE SPARK PLUG RECALL. I AM VERY CONCERNED FOR ALL OWNERS OF THE NEWEST VERSION OF THE XC90, AND THINK VOLVO NEEDS TO BE HELD ACCOUNTABLE.

I PURCHASED A 2016 XC90 IN JULY15. SHORTLY AFTER THE PURCHASE, I STARTED TO NOTICE ISSUES WITH THE BRAKES AND VARIOUS OTHER ISSUES. I HAVE TAKEN THE CAR INTO SERVICE 14 TIMES SINCE PURCHASE WITH ON A FEW FOR REGULAR MAINTENANCE. BRAKE PADS AND BOTH FRONT AND REAR ROTERS HAVE BEEN REPLACED, BUT THE BRAKE ISSUE HAS NOT BEEN RESOLVED. I STILL FREQUENTLY BUT RANDOMLY HEAR CLICKING SOUNDS NEAR TO THE BRAKE PADDLE. I AM MOSTLY CONCERNED THAT IT HAPPENS WHEN I AM DRIVING HIGH SPEED WHILE TRYING TO SLOW DOWN. IF ROOT CAUSE CANNOT BE IDENTIFIED AFTER SO MANY ATTEMPTS OF FIXING, I WORRY THAT ONE DAY THIS CAR WILL KILL SOMEONE. I HAVE ATTACHED SERVICE RECORDS AND A RECORDING OF THE CLICKING. IN ADDITION TO THE BRAKE, I ALSO HAVE MANY OTHER ISSUES WHICH CAN BE FOUND ON THE SERVICE RECORD, MOSTLY RECENTLY, THE CAR WAS ON BIG SMOKE WHILE I WAS DRIVING AND FIRE TRUCK HAD TO COME FOR ASSISTANCE. I AM SEEKING YOUR HELP TO SOLVE THE PROBLEM. AS I HAD SO MANY ISSUES WITH THIS CAR AND ONE STILL HAVEN'T BEEN FIXED, I HAVE NO CONFIDENCE TO CONTINUE TO DRIVE THE CAR