2004 Volvo XC90

TL* THE CONTACT OWNS A 2004 VOLVO XC90. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE JERKED VIOLENTLY AND THE INSTRUMENT PANEL GAUGES FAILED. THE ENGINE WAS SHUT OFF AND THEN RESTARTED AFTER SEVERAL MINUTES. THE VEHICLE RESUMED NORMALLY FOR A SHORT PERIOD BEFORE THE FAILURE RECURRED. THE CONTACT STATED THE MALFUNCTION OCCURRED AFTER DRIVING FOR APPROXIMATELY FIVE HOURS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FAULTY CEM UNIT WAS REPLACED. THE FAILURE MILEAGE WAS 98,003. UPDATED 3/21/11 *CN

I HAVE A 2004 VOLVO XC90. AT APPROXIMATELY 52K MILES, THE XC90 1ST GENERATION TRANSMISSION WENT BAD AND HAD TO BE REPLACED. CARLSEN VOLVO (PALO ALTO, CA) AGREED TO COVER THE COST OF THE TRANSMISSION REPLACEMENT. I WAS VERY PLEASED WITH THE SERVICE AND WENT ON MY WAY. IN DECEMBER 2010 AT ~107,000K MILES, THE TRANSMISSION STARTED TO HESITATE & FUNCTION ERRATICALLY WHILE DRIVING. WITHIN AFEW DAYS, THE CAR WAS PARKED AT MY HOME, AND WAS UNABLE TO ENGAGE IN FORWARD OR REVERSE. I TOWED THE CAR IN; IT WAS DIAGNOSED W/ INTERNAL TRANSMISSION PROBLEM. THE SERVICE REP SAID THAT SHE WOULD TALK TO THE FACTORY REP REGARDING COMPENSATION. THE DEALER REP CALLED VOLVO N.A. REP, WYATT, WHO OFFERED TO PAY FOR THE PARTS (~$3,500) BUT I WOULD HAVE TO PAY FOR THE LABOR(~$1,500). MY HUSBAND COUNTERED THAT WE WOULD LIKE THE WHOLE THING PAID FOR SINCE IT WAS WELL KNOWN FACTORY DEFECT. WHEN WYATT HEARD OF OUR COUNTER OFFER, HE NOT ONLY DENIED THIS, BUT SIMPLY STATED THAT THE DEAL WAS OFF THE TABLE, PERIOD. THE NEXT DAY, I RECONSIDERED AND ASKED THE SERVICE REP TO CALL WYATT AGAIN WITH OUR ACCEPTANCE OF THE INITIAL DEAL. WYATT REFUSED TO PUT THE DEAL BACK ON THE TABLE AND SAID WE SHOULD PAY FOR THE REPAIRS OURSELVES. THEN CALLED VOLVO CUSTOMER CARE WHO DOCUMENTED THE COMPLETE STORY,CONTACTED WYATT VIA EMAIL TO AGAIN. HOWEVER, WYATT REFUSED. APPARENTLY BECAUSE I HAVE CHOSEN IN THE PAST TO HAVE A PERSONAL MECHANIC SERVICE MY CAR, CHANGE THE OIL AND TIRES, ETC. I AM CONSIDERED TO BE A "DISLOYAL VOLVO CUSTOMER" AND THIS WAS A CONSIDERATION IN WYATT'S DECISION NOT TO PAY FOR MY TRANSMISSION, EVEN THOUGH IT IS A DEFECTIVE PART. AT THIS POINT, I HAD TO HAVE MY CAR BACK, AND TOLD CARLSEN TO REPLACE THE TRANSMISSION. CARLSEN OFFERED A 10% DISCOUNT OFF THE TOTAL PRICE. A VERY KIND GESTURE, HOWEVER, I HAD TO PAY $4,600 OUT OF POCKET FOR ANOTHER NEW TRANSMISSION FOR THIS CAR. IT'S WELL DOCUMENTED THAT THE 1ST AND 2ND GENERATION TRANSMISSIONS FOR THIS MODEL HAVE BEEN DEFECTIVE. I AM DISGUSTED. *LN

TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT TOOK THE VEHICLE TO HAVE THE TIRES REPLACED. THE FRONT RIGHT TIRE WAS REPLACED AND AIR CAME OUT OF THE TIRE. THE TECHNICIAN STATED THAT THERE WAS A CRACK IN THE RIM WHICH CAUSED THE TIRE TO LOSE AIR. THE DEALER STATED THAT THE RIM WAS NO LONGER UNDER WARRANTY. THE CURRENT AND FAILURE MILEAGES WERE 48,000.

TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE SHUT OFF AND BACK ON CAUSING A PAINFUL JERKING MOTION TO THE OCCUPANTS OF THE VEHICLE. THE CONTACT HURT HIS NECK AND SHOULDERS FROM THE DRASTIC JOLT THAT THE VEHICLE MADE. THE LIGHTS AND ALL POWER SHUT OFF AND THEN THEY IMMEDIATELY COME BACK ON. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES AND WAS TOLD THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE SEEMED TO HAPPEN EVERY 500 MILES AND WAS NOW HAPPENING MORE FREQUENTLY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000 AND THE FAILURE MILEAGE WAS 119,000.

MY HUSBAND HAD A 55MPH CRASH IN MY 2004 VOLVO XC90 ON THE FREEWAY. HE REAR ENDED ANOTHER DRIVER AT TOP SPEED, WAS SPUN AROUND SEVERAL TIMES ON THE FREEWAY AND ENDED UP FACING TRAFFIC. THE PASSENGER SIDE AIRBAG DEPLOYED, BUT THE DRIVER'S SIDE DID NOT. THE INSPECTOR FROM MY INSURANCE COMPANY SAID THERE WAS NOT REASON THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY AT THAT SPEED, OTHER THAN A DEFECT, AS FAR AS HE WAS CONCERNED. I CONTACTED VOLVO AND WAS BASICALLY GIVEN THE RUN AROUND ABOUT HOW THE AIRBAG SHOULD NOT HAVE DEPLOYED AND THAT THIS WAS PERFECTLY OKAY. I WOULD LIKE AN INVESTIGATION ESPECIALLY SINCE MY CEM SYSTEM WAS NOT OPERATING PROPERLY PRIOR TO THE ACCIDENT. I HAD AIRBAG WARNING, BRAKE FAILURE, ETC., AND THE DEALER TOLD ME A YEAR AGO THE CEM SYSTEM WAS NOT WORKING PROPERLY AND NEEDED TO BE REPAIRED AT $1300, WHICH I WAS NOT WILLING TO PAY. *TR

DURING LONG DURATIONS(>4HRS) OF DRIVING MY 2004 VOLVO XC90, IT SEEMS TO HAVE ELECTRICAL PROBLEMS THAT HAVE CAUSED ME AND THE PASSENGERS TO BE PUT INTO DANGEROUS SITUATIONS. FOR EXAMPLE, DRIVING ON A LONG TRIP WITH THE CRUISE CONTROL ENABLED AND TRYING TO ACCELERATE UP A HILL AND SUDDENLY THE CAR WILL GO INTO AN ENGINE PROTECTION MODE AND REDUCE POWER TO THE EXTENT THAT I CAN'T ACCELERATE AND HAVE TO PULL OVER ON THE SIDE OF THE ROAD--(BOOST CONTROL MODULE HAS BEEN REPLACED AND THE ENGINE CONTROL MODULE HAS BEEN REPLACED.) AS LONG AS I DON'T USE THE CRUISE CONTROL THIS WILL NOT OCCUR. ALSO, THERE WAS A SOFTWARE UPDATE IN 2009. NEXT, AFTER TRYING TO ACCELERATE UP A HILL, THERE SEEMS TO BE INTERMITTENT REDUCTION IN ENGINE POWER, NOT ALLOWING THE CAR TO ACCELERATE. AFTER TRYING TO ACCELERATE THE "CHECK ENGINE" LIGHT HAS APPEARED AND WILL NOT GO OFF (WAITING TO HAVE THIS PROBLEM DIAGNOSED)... *TR

2004 VOLVO XC 90 T6 TRANSMISSION. PURCHASED THIS VEHICLE NEW FROM DEALER. @ 35,000 THE TRANSMISSION FAILED. PRIOR TO THE FAILURE TRANSMISSION BEGAN TO SLIP AND THE VEHICLE WAS NON RESPONSIVE. DUE TO THE DELAY OF THE TRANSMISSION CATCHING AND PROPELLING THE VEHICLE FORWARD WE WERE IN A NEAR COLLISION WITH ANOTHER VEHICLE. UNIT WAS REPLACED WITH A REFURBISHED ONE FROM THE DEALER. @ 85,000 THE VEHICLE BEGAN TO SHOW SYMPTOMS OF TRANSMISSION FAILURE AGAIN. THIS TIME IT WAS CORRECTED WITH A SOFTWARE UPDATE. NOW VEHICLE HAS 125,000 MILES AND TRANSMISSION FAILURE AGAIN. VEHICLE SHOWED NO SIGNS OF TRANSMISSION WEAR AND TEAR. JUST ALL OF THE SUDDEN VEHICLE CAME NON RESPONSIVE TO DRIVERS GAS INPUTS. THIS COULD BE A HUGE HAZARD IN HIGH TRAFFIC CONDITIONS AND POTENTIALLY RESULTING IN SERIOUS INJURIES AND EVEN DEATH. VOLVO REFUSES TO RECALL THIS UNITS. THEY ONLY OFFERED TO COVER 50% OF THE COST TO REPAIR. VOLVO KNOWS THAT THESE VEHICLES ARE PRONE TO PREMATURE TRANSMISSION FAILURE AND SHOULD RECALL AND REPLACE THIS UNITS AT NO COST TO THE CONSUMER. A QUICK INTER NET SEARCH AND YOU WILL FIND THOUSANDS OF PEOPLE LIKE ME EXPERIENCING TRANSMISSION PROBLEMS ON THESE VEHICLES. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F18A651/ HTTP://WWW.MATTHEWSVOLVOSITE.COM/2009/03/TRANSMISSION-PROBLEMS/ HTTP://VOLVOFORUMS.COM/FORUM/SHOWTHREAD.PHP?T=7573&PAGE=2 SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT. *TR