2026 Volvo XC60MHEV

Dear NHTSA, I would like to submit a safety complaint regarding my 2026 Volvo XC60 Ultra, purchased new and currently with approximately 5,939 miles. I am submitting this complaint because I have experienced repeated vehicle behaviors that I believe may have safety implications and have significantly affected my confidence in the vehicle. The concerns include: Brake behavior concern I have experienced inconsistent brake behavior during vehicle operation At times the brakes feel unusually sensitive At other times the vehicle feels less responsive than expected during braking The vehicle behavior has felt inconsistent and unpredictable Vehicle movement concern I have repeatedly noticed unexpected vehicle movement after stopping and placing the vehicle in Park Depending on road conditions, I have experienced both a brief lurch sensation and slight continued movement This behavior has raised safety concerns Winter driving concern During winter driving conditions, I experienced situations where the vehicle felt significantly difficult to control I had previously discussed winter driving concerns with the dealership and was informed that the vehicle should operate appropriately after snow accumulation concerns were addressed During one winter driving event, I experienced a loss of control significant enough that the vehicle contacted a curb and a wheel was damaged Following this experience, I no longer feel comfortable driving the vehicle during snow conditions Collision event The vehicle was involved in a recent mild collision event Based on repeated experiences with inconsistent vehicle behavior, I am concerned that inconsistent vehicle performance have contributed to this event

The contact owns a 2026 Volvo XC60MHEV. The contact stated that while driving on several occasions under different driving conditions, the vehicle experienced phantom braking. Additionally, while driving in a narrow driveway near a brick wall on an incline, the screen became inoperable. No warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and it was determined that a software reboot was needed. The owner declined the repair. The contact was provided a loaner; however, the dealer requested that the vehicle be returned. The contact had a physician's note stating that she needed a safe vehicle. The manufacturer was contacted to request a buyback. The failure mileage was approximately 5,917.

The contact owns a 2026 Volvo XC60 MHEV. The contact stated while driving approximately 30 MPH, the instrument panel went dark and became inoperable. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument cluster was inoperable and needed to be replaced; however, the part was not available to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 800.