2025 Volvo XC60

My infotainment system continues to fail as well as my back up camera (happened within 10 minutes of driving off of the lot when purchased) despite all of the software updates they claim will fix the problem, including the most recent March 2026. Since this update, the failures have increased in frequency to multiple times in a single ride lasting 15-20 minutes. The car has subsequently landed back at the dealership since last Thursday with no answers on how to fix the problems. I am currently in a loaner car waiting for the dealership to hear back from Volvo corporate. It's Saturday and my new car is sitting outside in the weather with no fix in sight. After paying almost $60,000 for this vehicle, I'm feeling duped and gaslit and frustrated. I've been a loyal Volvo customer for years (4th Volvo, 3rd XC 60) and not had any issues, so I'm feeling confused, disappointed, and as mentioned frustrated.

I was driving home in my VolvoXC60. I think its a 2025 or 2024 model. I drive very safe and never do anything crazy when I drive. I came to a stop like normal at a red light and the screen said accident detected (specifically rear collision avoidance or rear collision something) and the seatbelt started crushing my chest and my body. It just continued to press down and crush me and the car wouldn’t let the seatbelt unbuckle like it was locked up. It was locked and basically just sucking her in with a very strong force. No car got close to me and I finally got it after like 2 minutes and drove home. I think its pretty unbelievable a new suv which is supposed to be very safe and reliable does that and appreantly and my chest is still very sore. Both dealerships near us don’t have a loaner car for a month. It was very scary and basically the car was crushing me for multiple minutes.

The contact owns a 2025 Volvo XC60. The contact stated that while depressing the brake pedal, there was an abnormal grinding sound coming from the rear driver’s side wheel. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear driver’s side brake pads needed to be replaced. The driver’s and passenger’s side brakes were replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 129,000.

On December 28 the tailgate on my Volvo 2025 xc60 PHEV began to open and close randomly while it was not running, parked in my garage and and plugged in. I unplugged the car from the charger, firmly closed the tailgate and went back in side my house. I checked on the car several minutes later to find the tail gate open again. I again firmly closed the tail gate and this time ensured that I locked the car with the button on the key fob. 10 minutes later the tailgate was open again, while the car was parked, turned off and not plugged in. After closing the tailgate again, I now locked the car via the app. When I checked again in 15 minutes the car was unlocked, but the tailgate was still closed. All of these incidents happened between 8 am and 9:45am. I was able to take video and still pictures of the incidents. Several weeks ago, I was driving and noticed that my tailgate was open. I had recently left a shopping center so I figured I had some how not closed the tailgate properly. This would be the first time I ever made such a mistake. I pulled over, closed the tailgate and continued on. I now wonder if this was a similar problem. Safety risks include injury to people from the tailgate itself and risk of loss and damage to items in the vehicle and the vehicle itself. This is an additional incident of a previously reported issue with the electrical system of this vehicle.

Car is 16 months old and a plug in hybrid. After replacement of the 12 volt battery, the on board charger, and the wiring harness due to complete system failure, I picked up the car from service. Within an hour of having the car back, the dashboard suddenly went blank while I was driving. There was no warning or notice. This presented a safety issue as I was using GPS and relying on directions at the time. I pulled over and turned off the car and tried to “reset” the dashboard and was unable to do so after several tries. I returned the car to the dealership where they were unable to immediately fix it.

My wife and I purchased this vehicle brand new from the dealer in Feb 2025. To date, we barely have 4,000 miles on the car. Since owning the car, we have experienced at least 5-6 incidents that the vehicle’s computer system fails to operate. When this occurs, there is no sound from any devices. The entertainment system works, but no sound, the blinkers work but no sound. More important, the car heat/cooling systems don’t operate, the light indicating cars are in your blind spots do not operate. We brought our vehicle back to our local dealership each time. In September, the dealer reached out to Volvo to have the computer “brain” replaced. They had the car for three days only to be told Volvo denied the replacement because what is occurring is a known issue and an update release was coming in November to fix the issue. November came and went and still no update. We spoke to the dealership and they had no idea. They recommended us contacting Volvo directly. We reached out to express our frustration and was told someone would get back in a few days. About a week later, we received an email from Volvo expressing their sorrows for our inconvenience and to open a case with our dealership. I was extremely disappointed as I responded indicating that’s what we have done time and time again and there’s nothing they can do. It’s a known error and the only way to reset to have the car parked and hold the menu select button. It takes about 3 minutes or so for the system to reboot. The last time this occurred we were driving home and the system shut off. This left us without heat and no safety features. Volvo is clearly aware of the issue and it appears there’s no urgency to get this resolved. We paid a lot of money to purchase this vehicle and it’s been a big disappointment We are looking for some assistance

The rear tailgate has a feature that allows a driver to open it by waving their foot underneath the bumper in case their hands are full. The system will also unsafely cause the door to close if a person places their foot too close when loading cargo. This has twice lowered the door on my head. The most recent time causing bleeding when the latch struck my scalp. This feature should only be used to open the gate, not close it.

When arriving at the high school parking lot to pick our grandson up from band practice, we experienced Sudden Unintended Acceleration of our vehicle as we attempted to pull into a parking spot. This resulted in a collision with another vehicle that had backed into the parking space in front of us. That driver was inside her vehicle and claimed injuries. As you can imagine we were pulling into the space at a very slow rate of speed when all of a sudden the car lunged forward at a high rate of speed, jumped two parking lot cement barriers and slammed into the rear of her vehicle. The car is equipped with all the latest collision avoidance equipment, but did not stop before hitting the other vehicle ... and no automatic warning sounds went off that I am aware of. A police report was filed and a tow truck had to be called to tow the vehicle. The vehicle had less than 5,ooo miles on it and had only been owned by us for 4 months (it was new when we purchased it). The accident happened on August 27, 2025 and we did not get our vehicle back from the body shop until Monday, November 17. Not only was our safety at risk, but the other driver and several students in the parking lot at the time. This incident could have been so much worse, or could have ended in a fatality. Volvo did an inspection of the vehicle, but the results were inconclusive and our insurance company paid the claim. As soon as we got our vehicle back we took it to our local Volvo service manager to have him check it over. He has indicated the car is safe to drive ... but I am very nervous about driving the vehicle now. The cost to repair the vehicle was $14,145. I was not distracted at the time of the accident and I am certain that I did not hit the accelerator pedal. NOTE: I never received a copy of the accident report, but I believe our insurance company has a copy.

Issue: Sudden, unexpected acceleration when in reverse. Details At about 10:15 am PDT on Saturday September 20th, 2025. My 2025 Volvo XC 60 car was in Pure mode with Creep mode toggled off. I put the car into reverse with the intent to back up 6-8ft. I lightly depressed the accelerator and the car lurched/accelerated backwards at a high rate of speed. I stopped the car by braking, and it is possible the Volvo automatic braking also engaged. I parked the car. When I came back to the car, in order to back out of the space safely, I engaged/toggled the creep mode on. The creep mode allowed me to keep my foot on the brake while backing up just it case the car rapidly accelerated again. I have asked the Volvo dealer for the EDR, but I have been told they are not allowed to provide this information. This was frightening and dangerous situation and I am fortunate no one was in the vicinity.

The contact owns a 2025 Volvo XC60. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The vehicle was taken to the dealer, where it was diagnosed with an inoperable instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The dealer performed a software reboot; however, the failure reoccurred. In addition, the contact was informed that the instrument cluster failure was a known failure; however, there was no fix. The contact stated that the failure was a major concern while using the GPS. The contact stated that the failure was persistent. In addition, the contact stated that the failure had occurred while the contact and his wife were driving the vehicle. The contact stated that when the failure occurred, within several minutes, the instrument cluster independently reset. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,000.