2025 Volvo XC60

What component or system failed or malfunctioned, and is it available for inspection upon request? The specific component has not yet been identified. The issue involves unexplained water intrusion into the vehicle’s floor pan under normal operating conditions. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Water intrusion into the cabin creates potential safety risks, including exposure of electrical systems to moisture, possible corrosion of critical components, and degradation of interior air quality (e.g., mold). These conditions could affect vehicle reliability and occupant safety. The last time that I drove it the brakes were engaging randomly and forcefully. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been inspected by a dealership; however, the source of the water intrusion has not been identified or confirmed, and responsibility has not been accepted. Neither did the dealership provide requested documentation of the leak test. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership has inspected the vehicle, and a claim has been submitted to my insurance carrier. Volvo corporate has opened a case but has not conducted a technical inspection or provided findings to date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there were both warning lamps and messages, and the dealership serviced and claimed that it was 90% fixed and were just waiting for a small component. They said that I could resume driving it, then the problem got worse.

On several occasions while loading items into the rear storage area, the rear hatch suddenly closed on me without warning, striking me on the head and pinning me under it for several seconds until I was able to force the hatch open. After the first couple of incidents, I thought that maybe I had inadvertently placed my foot under the rear bumper and triggered the swiping sensor causing the hatch to close. After being aware of the very sensitive sensor, I made sure my feet are not anywhere near the bumper, but l am still experiencing the same problem when I am standing near the rear bumper for any length of time loading items into the rear storage area. The owner’s manual describes a beeping sound emits when the rear hatch is opened and closed when using the swiping method under the rear bumper with a leg. I did not hear any warning sound and now that I am aware of this warning method, I listen for it and still do not hear the sound. I have taken the vehicle to the dealer for an inspection. While there they activated the rear hatch in my presence with the swiping motion and said that they could hear a faint beep sound which they explained is the same on all Volvo SUV’s. They demonstrated the swiping method on another SUV while I was there. Again, I did not hear the warning sound, but they were able to hear the faint sound. I was informed by the service advisor that there was no remedy to make the warning sound louder. It should be noted that the approximate date listed is the last time it occurred. It started shortly after purchasing the vehicle on August 31, 2024 and occurred on serveral occasions throughout ownership.

I am writing to formally express my significant concerns and dissatisfaction with the recurring software and system issues I have experienced with my Volvo XC60, purchased on 1st February 2025, approximately four months ago. The vehicle’s Vehicle Identification Number (VIN) is [XXX] . Since taking delivery, I have encountered multiple persistent problems that have severely impacted the vehicle’s functionality and my overall driving experience. These issues include: Car Sensors: The sensors frequently malfunction, leading to inconvenience and raising serious safety concerns. Heads-Up Display: The display intermittently shuts off, limiting access to critical driving information. Cruise Control: This feature is entirely non-functional, significantly detracting from the driving experience. Sound System: Following a recent service visit, the audio system has completely stopped working, with no sound from the music system, indicators, or system alerts. Check Engine Light: The malfunction indicator lamp (MIL) repeatedly illuminates, suggesting potential issues with the engine or related systems, likely triggered by sensor malfunctions. This persistent warning heightens my concerns about the vehicle’s safety and reliability. Despite multiple visits to your service center—exceeding ten occasions—these issues remain unresolved. The service team has typically reset error messages or updated the software, only for the problems to reoccur shortly thereafter. Most recently, the sound system failure emerged post-service, further compounding my frustration with this brand-new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)