2019 Volvo XC60

At approximately 55,000 miles I started to experience intermittent heavy vibration at Highway speeds. According to the Volvo technical journal this is a known issue called the Ghost Shaker. There we no warning lamps or car messages that displayed while the shaking occurred. Typically, the car would shake when above 45 MPH, especially on interstate. While the Ghost Shaker is happening, it was very hard to control the vehicle and the only way to cease the shaking is to pull over and come to a complete stop. Sometimes this was not very safe, especially when you were on an interstate with limited shoulder space. This appears to be a known issue of Volvo, but since I was out of warranty, I had to cover the cost for the repair. I took my XC60 into an Independent Repair shop and a new Volvo Brand brake booster was installed. This appears to have rectified the situation and the shaking has stopped.

Since owning my Volvo XC60 I have had to change my brakes and rotors 3 times. I first purchased my car in January 2020 and the model is a 2019. The brake issues that have occurred have been the brake pedal shaking excessively as well as concern that the car would not brake due to the brakes wearing down very quickly. This has also affected the brake safety that Volvo pride themselves on. Additionally I was asked to pay $600 for a recall that the dealership told me needed to be done for my safety and admitted that Volvo should be picking up the tab for this.

The contact owns a 2019 Volvo XC60. The contact stated that the front headlights failed to properly illuminate when engaged. The vehicle was diagnosed by an independent mechanic and the contact was informed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was out of warranty. No further assistance was offered. The approximate failure mileage was 45,000.

For the last 18 months, when getting on or while driving on the interstate at speeds of 55 - 70 mph, the steering wheel vibrates and a vibration is felt throughout the vehicle. When braking a pulsation is felt in the brake pedal and the car shudders as it slows. I have taken it to the dealer and they cannot duplicate the issue. I've seen that other Volvo XC-60 have had similar issues with brakes/rotors.

Driving down the interstate in rush hour at 30 mph, the entire entertainment system as well as the dashboard went black and went through a system restart. The dashboard, including spedometer and related controls were black and unusable for approximately 10 seconds. Approximately 3 minutes later, the system reboot again and all visual aids were unusable for 10 seconds or so.

After I parked my car, the driver’s seat back tilted forward towards the steering wheel and could not be repositioned either manually or electronically. I could barely squeeze in and certainly could not drive the car with the seat in that position. The car needed to be towed to the dealer and Volvo replaced all related components, which were under warranty. If this had occurred while I was driving, the situation would have been extremely dangerous. There were no prior warnings of the seat back failure.

The contact owns a 2019 Volvo XC60 equipped with Pirelli tires, Tire line: Scorpion Zero, Tire size: 235/55/R19, DOT number: XB08V824219. The contact stated that while the vehicle was parked, the passenger side rear tire experienced a blowout. The contact's child was nearby when the tire exploded but did not sustain any injuries. The dealer was made aware of the failure and was sending a tow truck to tow the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

WHILE I WAS DRIVING IN A BUSY MULTILANE CITY TRAFFIC SITUATION, THE CAR'S CENTER CONSOLE WENT COMPLETELY BLANK AND THE TURN SIGNALS, HAZARD LIGHTS, AND VOLVO ON CALL WERE NOT FUNCTIONING PROPERLY. I AM NOT SURE WHAT ELSE WAS AFFECTED. THIS CONTINUED FOR A FULL 1-2 MINUTES, UNLIKE TIMES BEFORE WHEN THE SYSTEM HAS DONE THE SAME THING BUT QUICKLY RE-BOOTED. THE SAFETY OF OTHERS AND MYSELF WAS COMPROMISED, AS I NEEDED TO CHANGE LANES TO GET ONTO THE INTERSTATE. I COULD NOT TELL IF MY SIGNALS WERE FUNCTIONING BECAUSE THE SIGNALS WERE NOT MAKING A CLICKING SOUND AND THE FLASHING SIGNAL INDICATOR LIGHTS WERE COMPLETELY NONFUNCTIONAL. I TRIED THE HAZARD LIGHTS AS WELL, WHICH DID NOT FUNCTION. I PRESSED THE VOLVO ON CALL BUTTON, BUT NOTHING HAPPENED. WHEN I TOOK THE CAR TO THE DEALERSHIP, THE SERVICE MANAGER STATED THAT A "SOFTWARE UPDATE" WAS PERFORMED TO FIX THE PROBLEM, AND WHEN I QUESTIONED HOW I WAS TO KNOW IF THIS WOULD BE A PROBLEM IN THE FUTURE, I WAS TOLD THAT I "WOULDN'T KNOW UNLESS THERE WAS A PROBLEM" AND THEY CLAIMED TO KNOW NOTHING ABOUT WHETHER THE INCIDENT WOULD BE REPORTED TO THE NHTSA. I FEEL UNSAFE DRIVING THIS CAR NOW, WHICH IS IRONIC CONSIDERING THAT I BOUGHT A VOLVO FOR ITS PURPORTED SAFETY.