2013 Volvo XC60

RECENTLY NOTICED WHEN GOING THROUGH DRIVE THROUGH CAR WASH, THAT WATER IS INTRUDING AT TOP OF WINDSHIELD OVER THE STEERING WHEEL INTERIOR. TOOK TO DEAL TODAY AND SAID IT WAS THE WINDSHIELD SEAL AND OUTSIDE OF WARRANTY SO WILL COST $437 TO REPAIR. I CONSIDER THIS A MANUFACTURERS DEFECT AND HAVE SEEN ON A VOLVO FORUM THAT IT IS A KNOWN ISSUE. HOW IS A DEFECT IN WINDSHIELD COMPROMISE NOT A SAFETY ISSUE? VOLVO NEEDS TO DO BETTER AS MY 6 YEAR OLD CAR SHOULD NOT BE LEAKING.

I PURCHASED A CERTIFIED PRE-OWNED 2013 VOLVO XC60 FROM A LOCAL VOLVO DEALERSHIP IN JUNE 2016. AFTER APPROXIMATELY 18 MONTHS OF OWNING THE VEHICLE, I NOTICED A SLIGHT LEAK FROM THE DRIVER'S SIDE WINDSHIELD AFTER HAVING THE CAR WASHED. THE LEAK BECAME INCREASINGLY WORSE OVER THE FOLLOWING FEW MONTHS, AS I ALSO NOTICED WATER ACCUMULATING ON THE DRIVER'S SIDE FLOOR DURING HEAVY RAINS. SUBSEQUENTLY, I TOOK THE VEHICLE TO THE VOLVO DEALERSHIP WHERE IT WAS PURCHASED. I WAS TOLD BY THE SERVICE DEPARTMENT THE WINDSHIELD NEEDED TO BE RESEALED, WHICH IS CONSIDERED PART OF THE OWNER'S MAINTENANCE. ADDITIONALLY, I WAS INFORMED THE DEALERSHIP IS NOT RESPONSIBLE FOR THE WINDSHIELD BREAKING DURING REMOVAL TO RESEAL. I'VE SINCE RESEARCHED THIS ISSUE BEING A FACTORY PROBLEM WITH THE PRIMER AND/OR SEALANT USED BY VOLVO, WHICH CAN CAUSE THE WINDSHIELD TO POP OUT DURING AN IMPACT. THIS IS A SAFETY ISSUE THAT VOLVO IS AWARE OF AND IS UNWILLING TO ADDRESS (IE - ISSUING A RECALL). THIS APPEARS TO BE A COMMON PROBLEM WITH SEVERAL OF VOLVO'S MODELS MANUFACTURED BETWEEN 2010-2015. MOREOVER, I'VE ALSO LEARNED THE SUNROOF LINES FREQUENTLY CLOG CAUSING WATER TO LEAK FROM THE WINDSHIELD OR ONTO THE FLOOR OF THE VEHICLE. VOLVO IS ALSO AWARE OF THIS BEING AN ISSUE. THE WATER DAMAGE CAN CAUSE SEVERE ELECTRICAL FAILURES IN THE DASHBOARD.

VOLVO XC60 GLASS BONDING DEFECT. WHENEVER WATER FROM RAIN HITS THE WINDSHIELD WATER RUNS DOWN THE INTERIOR OF THE GLASS INSIDE THE VEHICLE. THE BONDING MATERIAL HAS ERODED AND GLASS CAN BE PUSHED OUT OF THE FRAME WITH MY FINGERS. THE LEAK HAS EXPANDED TO ENCOMPASS THE PASSENGER SIDE. THERE IS CONCERN THE ENTIRE WINDSHIELD WILL DISENGAGE FROM THE FRAME. I HAVE CONSULTED A WINDSHIELD REPLACEMENT COMPANY WHO HAVE CONFIRMED THAT THE BONDING MATERIAL IS ERODED. THIS IS A SAFETY CONCERN AS SEVERAL SAFETY FUNCTIONS OPERATE FROM THIS AREA(AUTOMATIC STOPPING, AIRBAG DEPLOYMENT IN A ROLLOVER).

I RECENTLY NOTICED WATER INTRUDING INTO THE TOP SIDE OF THE WINDSHIELD. THE ISSUE PERSISTED OVER THE COURSE OF A COUPLE WEEKS UNTIL THE WATER INTRUSION BECAME SEVERE AND RISKED ELECTRICAL DAMAGE TO THE VEHICLE. AFTER CONTACTING SAFELITE AUTO GLASS I WAS INFORMED BY THE TECHNICIAN THAT THIS ISSUE IS COMMON ACROSS VOLVO VEHICLES IN HIS EXPERIENCE. THE TOP OF THE WINDSHIELD WAS NOT SEALED TO THE CAR AND COULD BE EASILY SEPARATED WHEN PRESSURE WAS APPLIED FROM INSIDE OF THE VEHICLE. I HAVE VIDEOS AND PHOTOS OF THIS SAFETY ISSUE WHICH WOULD CAUSE THE WINDSHIELD TO SEPARATE FROM THE CAR IN AN ACCIDENT CAUSING SEVERE DAMAGE TO PEOPLE AND PROPERTY. LOOKING ONLINE I HAVE FOUND MULTIPLE REPORTS OF THIS ISSUE ACROSS VOLVO MODELS AND NO RESOLUTION HAS BEEN OFFERED. I CALLED THE VOLVO CUSTOMER SERVICE LINE TODAY AND WAS TOLD THIS ISSUE COULD NOT BE RESOLVED WITHOUT A RECALL ON THE VEHICLE.

ON JUNE 14TH DRIVING ON TEXAS 195 AT 55MPH WHEN MESSAGE ON "LOW ON COOLANT, PULL OVER". I IMMMEDIATELY PULLED OVER AND SAW A MAN RACE TO FRONT PASSENGER SIDE WITH FIRE EXTINGUISHER. I LOOKED AND THE RAT. FRONT TIRE WAS ENGULFED IN FLAMES. FLAMES WERE ALSO COMING FROM UNDER THE HOOD. THE POLICE AND FIRE DEPARTMENT SHOWED UP AND F.D. INSURED FIRE WAS OUT, AFTER CONTACTING MY INSURANCE I HAD THE CAR TOWED T GEORGETOWN TEXAS, VOLVO. SERVICE PERSON PERSON TOLD ME TO TAKE IT TO A BODY SHOP SINCE THEY DIDN'T HAVE ONE. I SAID CAR WOULDN'T RUN, I WAS THEN ASKED WHAT I HAD HIT AND I STATED NOTHING. MY WIFE AND I FOUND ON THE VOLVO FORUM THAT THIS HAD HAPPENED TO THIS YEAR, MAKE,AND MODEL OF CAR ON MORE THAN ONE OCCASION. ALL MAINTENANCE ON CAR HAD BEEN DONE AHEAD OF SCHEDULE.