2025 Volvo XC40

I believe this is a major (and known) software issue, but the car has on several occasions, when stationary, entered a state where all of its controls are unresponsive and the engine cannot be turned off. *Nothing* related to the operation of the car works, including the electronic handbrake, gear selector OR the stop/start button. This is an exceptionally dangerous fault, as the car engine cannot be turned off, and the "handbrake" cannot be engaged. Getting out of the car and locking/unlocking it with the remote does not initally clear the problem. Sometimes it resolves by itself after several minutes. We think that maybe pushing and holding the stop/start button sometimes helps, but it is not clear that this is the case. Rebooting the software system onces the car has "woken up" again has not fixed the problem. Volvo dealers are apparently aware of the issue, but a massive software update by Volvo has not resolved it in any way -- if anything it is worse. Frankly, Volvo should not be permitted to sell cars to the public until this is completely resolved, and cars are recalled for a *real* (as opposed to supposed) fix. I thought you should know. (The date given below for "when this incident occurred" is simply the most recent occurrence.)

Despite multiple repair attempts by Volvo Cars Sugar Land — including software reloads, module reprogramming, and the completion of Recall R10333 — the vehicle continues to experience failures that directly compromise my safety and the safety of my wife. I no longer feel safe operating this vehicle. My XC40 has undergone five documented repair visits, including: • Electrical system failures • Infotainment instability • Parking sensor and camera malfunctions • Multiple software reloads and module reprogramming • Recall R10333 “Total Upgrade” On March 11th, while driving at approximately 60 mph on the highway, the IHU screen froze, went completely black, and all audible safety indicators inside the cabin were lost, including: • Turn signal click • Hazard flasher sound • Parking sensor tones • Multimedia audio This condition lasted for nearly 10 minutes, during which I had no ability to safely signal lane changes or rely on audible warnings. I was forced to continue driving until I could safely pull over. After parking, shutting the vehicle off, and waiting several minutes, the IHU restored itself. This incident occurred five days after the most recent repair attempt and represents a serious safety hazard and a complete loss of trust in the vehicle’s reliability.

Two Issues: 1. "Check Engine Light" comes on for no reason. This has happened six times (I have video recordings and maintenance reports from the dealership.) In the last maintenance report, Volvo technicians acknowledged the issue and stated that "AS OF NOW NO SOLUTION FOR THIS TO BE FIXED, VOLVO WILL BE LOOKING INTO THIS FOR FURTHER NOTICE." They also told me to just ignore the light if it comes on again. So, if there is a real and dangerous engine malfunction, there is no way to be alerted. 2. The entire sound system goes off while driving. This has happened few times. When this issue occurs, there will be no sound of alerts (turn signals, collision warnings, parking warnings, air conditioning, Google Maps, radio, etc.) The sales associates and manager told me this happens to their vehicles as well, and told me to reboot the screen whenever it happens. In one incident, I had to pull over in a shopping center parking lot to reboot the screen. No permanent solutions to this issue as well.

360 degree Camera not available. 360 Degree Camera is malfunctioning sporadically. It will completely disappear and a message on the infotainment display will not “Camera Temporarily Unavailable. We have reset the unit as per manufacture specification and it doesn’t solve the issue. We can sometime lock the doors, leave it overnight and it will set-reset and grin the camera back on line. This has now napped twice in the space of 500 miles from new. There are multiple owners report regarding this defect. Volvo has not heat solved the issue from happening thru software or hardware updates.