2024 Volvo XC40

Brake system failed. I was NOT in one pedal mode. I have up to date software. After break system failed I was unable to put vehicle in park. Parking break could not be applied. Could not turn car off or lock doors. I was driving on interstate when it occurred. I got multiple warnings on display. I was lucky to pull over and not crash.

2024 Volvo xc40 with 10,000 miles suddenly became completely disabled on the express lane of a highway. The flashers were inoperable. The windows could not be opened. Road ranger was called. Nothing was wrong with the battery. Car was towed to a safe spot. Car was taken to Volvo dealership. Volvo determine that serpentine belt came apart and the tensioner was the cause - a manufacturer defect. This was very dangerous situation for the driver and unusual for a car with such low miles to have such a break in the serpentine belt. Fortunately there was an accident ahead and cars were traveling slowly in the express lane.

am writing to formally report a serious issue involving the sale of a Certified Pre-Owned Volvo by a franchised Volvo dealership in Pennsylvania that I believe violates consumer protection standards and certified vehicle regulations. On [XXX], I purchased a 2024 Volvo XC40 from Volvo Cars Fort Washington, represented and sold to me as a Certified Pre-Owned (CPO) vehicle. However, I have since discovered that this vehicle had an active safety recall as of May 1, 2025, prior to the sale. The recall was related to a malfunction in the safety camera system, which could potentially lead to severe accidents and endanger the driver and passengers. Despite this open recall, the vehicle was still certified and sold to me without any disclosure of the safety issue. I only learned about the recall after experiencing a problem with the camera system and independently seeking service. This violates the core standards of manufacturer-backed CPO programs, which clearly state that no certified vehicle may be sold with an unresolved safety recall. I believe this sale represents a misrepresentation of the vehicle’s condition, a failure of duty to disclose, and a potential violation of consumer protection laws in the state of Pennsylvania. I am requesting that this matter be investigated and that appropriate action be taken against the dealership for selling a vehicle as “certified” when it did not meet the required safety and certification standards. Details: •Dealer Name: Volvo Cars Fort Washington •Vehicle: 2024 Volvo XC40 •VIN: [XXX] •Purchase Date: [XXX] •Recall Issue Date: May 1, 2025 •Nature of Recall: Safety camera malfunction that could lead to accidents •Consumer: [XXX] •Address: [XXX] •Email: [XXX] •Phone: [XXX] I am happy to provide additional documentation, including sales contracts, service records, and communications with the dealer, upon request INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This issue has happened multiple times while owning this vehicle. Sometimes the car does engage into Park after pushing the park button. Sometimes we have to push the Park button 2-3 times just for it to move from Drive to Park. We have been into some close calls with the car not engaging in Park and coming close to crashing into either light pole or another vehicle. Could cause injury even anyone was present in front of the vehicle

My wife pulled into a neighbor's driveway and put the car in Park. The car stopped. She reached over to the passenger's seat to pick up an item and the car lurched forward, crashing into the closed garage door before she could stop it. There were no warning lights alerting her that this would happen. She later told me, though, there had been previous instances of the car "bucking" after she had put it into park. The incident clearly posed a safety risk to my wife and others. Had someone been standing in front of the car when this happened, they could have been seriously injured or killed. Had the car not stopped after hitting the garage door, my wife, too, could have been seriously injured or killed. Had this happened in an area such as a parking lot, others also might have been injured. Volvo advised me not to file a police report at this time. The vehicle was inspected at Wallace Volvo in Stuart, Florida, and would be available for additional inspection. Volvo claims to have found liquid on internal parts. The larger, and more important question, though, is how the vehicle’s design could have allowed that to happen. Facts clearly point to a design flaw. The vehicle design clearly allows liquid to reach the parts in question and create the problem we experienced. If Volvo had designed the vehicle with a “tight” interior – a design that would have protected internal parts and not left them vulnerable – no amount of liquid in any amount from any source under any circumstance would have ended up in the vehicle’s internal parts. In my claim to Volvo, I asked that they make repairs to assure that this never happens again. They conceded that they did perform "repairs" to the vehicle but called it a "one-time good will gesture." I also asked Volvo to pay for the body damage to my vehicle and the damage ($2,364) caused to my neighbor's garage door by the malfunctioning vehicle. Volvo has refused to compensate me for the damage caused by their malfunctioning vehicle.