2024 Volvo XC40

Randomly, the sound from the infotainment system stops working. This impacts the turn signal sound inside the car, the cross traffic alert sound, blind spot warning sounds, etc. This can be fixed by restarting the infotainment center, but this is not safe to do while driving. Being unable to hear the turn signal increases the chance of forgetting to turn it off, causing confusion for other drivers. This issue has not been confirmed by the dealer or manufacturer, although other infotainment issues have been acknowledged. The failure is random, with no indication before hand.

The contact owns a 2024 Volvo XC40. The contact stated while in reverse (R) and backing up at approximately 2 MPH, the vehicle rear view camera proximity warning lights had failed. The contact described the proximity warning as dots that show a visual progression of how close the rear bumper was to objects, yellow, orange, and red. The contact stated that the red dot signaled to stop the vehicle. The contact stated that the colored dots had been working as she was adjusting the vehicle to allow her to open the trunk, however when she had again shifted to reverse (R) to park the vehicle, the warning dots had disappeared from the display panel, and the contact crashed into some shelving located behind the vehicle. The contact stated that a shelf at the level of the rear windshield had shattered the windshield. The contact had not yet taken the vehicle to a glass shop or to a dealer. The contact stated that she had only called the dealer for information and was advised to bring the vehicle to the dealer's repair shop. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact reported that in 2025, she had had a recall, NHTSA Campaign Number: 25V282000 (Back Over Prevention), completed, but was not sure if the current failure was related. The failure mileage was approximately 12,000.

The complaint is for Software Update 7.3 and the previous update for the 2024 Volvo XC40. Those updates modified the rear backup camera view, directing the camera downward. This is a critical problem when backing out of diagonal parking, where an adjacent vehicle blocks the backup view. The revised backup camera setting directs the view downward toward the pavement directly behind the car. The critical view area is in the upper right-hand corner of the lower camera view and occupies a very small area. This format causes two flaws. First, the small area requires a greater focus, which takes the driver's eyes off the exterior surrounding events. Second, the rear view should be positioned above the overhead view, making it easier to check the camera view and double-check for pedestrians and vehicles that are outside the camera's field of view. I contacted the dealer and checked Volvo online, but there is no reporting method for this problem, and no fix to redirect the camera upward. Note the red box in the photo to see the difficulty in early awareness of approaching vehicles.

The Infotainment system in this automobile freezes frequently denying access to critical auto controls such as, one pedal EV driving, air conditioning/heating controls and many other controls. I have received a message that the, "Camera is Unavailable" and the screen goes dark. The dealer has attempted to reload the software and update the software multiple times all without any remedy.

There have been several times when slowly backing up when monitoring the mirrors and backup camera that the car had a very violent stop. I wasn't going fast at all and was within two feet of objects that I'm very familiar with. My old car handled backing up fine and didn't stop so violently. The warning on the old car got quicker as I got closer. This Volvo does have an increasingly rapid beep too but as you monitor the space it jerks so hard before it's really close enough to hit. This week I was backing up in a parking lot with NOTHING around me. I was still going slowly but the backup camera picked up an asphalt strip in between two cement pads and jerked so hard I have had whiplash like symptoms right after and ever since. The car stopped so hard my neck snapped back and I hit my head on the headrest. This incident was the most violent but there have been others that are too harsh for the slow moving conditions and insignificance of the objects.

The contact owns a 2024 Volvo XC40. The contact stated while attempting to park the vehicle, the camera image was barely visible. The contact stated that the display screen was very dim. No warning light was illuminated. The vehicle had been diagnosed; however, the mechanic was unable to determine the cause of the failure. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 40.