2023 Volvo XC40

The vehicle intermittently loses all audio output, including music/media, turn-signal sounds, lane-change/blind-spot warning tones, parking/reverse proximity sensor alerts, and other vehicle chimes. I have experienced this problem for more than one year, and it has become significantly more frequent/severe following the latest software update. When the failure occurs, visual displays and cameras may continue to function, but the associated audible safety warnings are completely absent. This creates a safety concern because the driver may not realize that important warning tones are unavailable, including while changing lanes or maneuvering near other vehicles or objects. The issue can temporarily be corrected by rebooting/resetting the vehicle's infotainment/head-unit system, but the problem returns. We have had to perform this reset at least 10 times in the past several months. The problem appears to involve the vehicle's electrical/infotainment audio system and affects multiple safety-related audible warning systems. The issue existed prior to the most recent software update but has worsened since the update. The vehicle is available for inspection if requested.

The contact owns a 2023 Volvo XC40. The contact stated that the rearview camera image was directed downward towards the bumper and the ground. The rearview camera image was not displaying within a normal viewing range, making it difficult to park. No warning lights illuminated. A local dealer was contacted, but was unable to determine a related fault code. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

I am submitting this complaint to report a persistent safety-related defect in my 2023 Volvo XC40. Since the vehicle was purchased, the infotainment system has repeatedly crashed while the vehicle is in operation, at times as often as every 5 minutes. The condition has existed both before and after completion of the recall/software update, and it was not corrected after presentation to an authorized dealer for inspection and repair. These repeated system failures materially affect the safe operation of the vehicle. When the infotainment system crashes, the rearview camera becomes unavailable. In addition, the windows and windshield may fog up, and I may lose access to the controls needed to restore visibility. The loss of forward visibility, combined with the loss of rear camera functionality, creates a substantial and unreasonable risk to motor vehicle safety. Although I suspect the problem may involve inadequate hardware or processing capacity, I am not asserting a definitive technical diagnosis. The critical fact is that the vehicle repeatedly loses important operational and safety-related functions while being driven. Because the defect persists despite the recall update and dealer intervention, I request that NHTSA investigate this condition as a potential safety defect in the 2023 Volvo XC40.

The contact owns a 2023 Volvo XC40. The contact stated that while reversing, the rearview camera display intermittently was distorted or inoperative. The failure occurred on several different occasions. The contact stated that the infotainment system was intermittently inoperative and had to be manually reset to return to normal operation. The contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and the Back Over Prevention: Automatic System Braking independently activated while there were no vehicles or objects in front or behind the vehicle. The contact was concerned that the failure was causing emotional distress for him and his children and could eventually cause an injury. The failure had occurred on several occasions. The contact stated that the rear taillights were dim and failed to provide adequate illumination behind the vehicle while in reverse. No warning lights were illuminated. The vehicle was taken to a dealer for diagnosis; however, the dealer stated that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was performing normally. The failure mileage was unknown.

My name is [XXX] , and I am writing to escalate a critical and ongoing safety issue following a recent recall-related software update on my Volvo vehicle (VIN: [XXX] ). The recall was intended to resolve a defect involving the rear camera becoming unavailable. However, ever since the update—starting approximately two weeks ago—my car has begun to experience the very issue the recall was meant to fix. The rear camera frequently becomes non-functional, especially while reversing, creating a major safety risk. The latest incident occurred today, [XXX], and I have multiple video recordings clearly documenting the failure over the past two weeks. This malfunction has resulted in accident-prone situations, endangering my safety and that of others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Volvo XC40. The contact stated while reversing, the back-over prevention camera failed to function as intended. The contact stated that the camera displayed a black screen, and the back-over prevention camera was not functioning as needed with an error message displayed. The contact stated that the vehicle was recently serviced at the dealer and the recall repair was performed under NHTSA Campaign Number: 25V282000 (Back Over Prevention); however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.