2001 Volvo V70XC

WHILE TRAVELING AT HIGH SPEED ON AN INTERSTATE MY CAR LOST POWER COMPLETELY. I WAS ABLE TO GET TO THE SHOULDER SAFELY AND CALL VOLVO ROADSIDE ASSISTANCE. MY CAR WAS TOWED TO THE NEAREST DEALERSHIP WHERE IT SAT FOR A MONTH BECAUSE THE PROBLEM COULDN'T BE DETERMINED. THE CAR WAS RETURNED TO ME. ABOUT SIX MONTHS LATER THE SAME EXPERIENCE OCCURRED, ONCE AGAIN WHILE TRAVELING AT A HIGH SPEED ON AN INTERSTATE HIGHWAY. THE "PROBLEM" WAS FIXED AGAIN. MY CAR HAS BEEN IN AND OUT OF THE DEALERSHIP FOR VARIOUS REASONS FOR YEARS. WHEN I WAS FINALLY FED UP WITH IT AND DECIDED TO SELL IT, IT NEEDED MORE ELECTRICAL WORK. THE SERVICE MANAGER AT A DEALERSHIP LISTENED TO THE PROBLEMS I HAD WITH THE CAR OVER THE YEARS AND FELT THAT IT WARRANTED A CALL TO THE VOLVO REP. I GAVE HIM ALL WORK ORDERS WHICH I HAVE FROM THE PURCHASE DATE OF THE CAR. HE WAS TOLD BY THE VOLVO REP THAT SINCE ALL REPAIR WORK HAD NOT BEEN DONE AT A VOLVO DEALERSHIP THEY COULDN'T HELP ME. NORMAL WORK SUCH AS OIL CHANGES, ETC. WERE DONE BY A MECHANIC WHO ONLY WORKS ON SAABS AND VOLVOS. UPON LOOKING FOR THE NAMES OF VOLVO EXECS THAT I COULD WRITE A LETTER TO I STUMBLED ON A WEBSITE ABOUT VOLVO PROBLEMS AND PEOPLE WHO WERE TRYING TO HOLD THE COMPANY ACCOUNTABLE FOR MECHANICAL FAILURES OF ANY TYPE. I WROTE TO THE INDIVIDUAL WHO STARTED THE WEBSITE AND HE SUGGESTED THAT I SEND MY E-MAIL TO STEPHEN MCHENRY AT NHTSA WHICH I DID. AFTER TRYING FOR MANY DAYS TO DO SO AND FAILING TO CONNECT BECAUSE OF SOME PROBLEM WITH THE MESSAGE TRYING TO REACH MR. MCHENRY I JUST LET IT GO. WE NEED TO SELL THE CAR BECAUSE WE CAN'T AFFORD TO FIX ALL THAT NEEDS TO BE REPAIRED. THE PROBLEM IS HOW DO I SELL A CAR THAT NEEDS OVER A THOUSAND DOLLARS OF WORK? I AM FORWARDING THE E-MAIL I TRIED TO SEND TO STEPHEN MCHENRY TO YOUR E-MAIL ADDRESS. WHAT CAN I DO? AM I TOO LATE IN REPORTING THIS? WHAT DO YOU ADVISE ME TO DO? THANK YOU FOR YOUR CONSIDERATION. SUSAN K. LUXEM *TR

I HAVE A 2001 VOLVO V70 AWD STATION WAGON. THE TRANSMISSION FAILED WHILE I WAS DRIVING WITH MY 2 SMALL CHILDREN IN THE CAR. AS I WAS LURCHING ALONG CARS WERE PASSING ME AT 55+ MILES PER HOUR, MY FAMILY AND I WERE PLACED IN A DANGEROUS SITUATION AND OUR SAFETY WAS JEOPARDIZED. LUCKILY I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD BEFORE I WAS REAR ENDED OR HIT BY ANOTHER VEHICLE. I TOOK MY VOLVO TO THE LOCAL VOLVO DEALER 2 PREVIOUS TIMES REGARDING MY TRANSMISSION SLIPPING AND THE CAR LURCHING, BOTH TIMES I WAS TOLD THAT A TRANSMISSION PROBLEM COULD NOT BE DETECTED. ?? THIS LAST TIME THEY HAD TO ACKNOWLEDGE A PROBLEM EXISTS BECAUSE THE TRANSMISSION WENT OUT. I ONLY HAVE 71,000 MILES ON THE CAR AND I NOW HAVE TO PAY $4,000 DOLLARS FOR A NEW TRANSMISSION. MY SERVICE WRITER SAID HE CONTACTED VOLVO NORTH AMERICA AND THEY WOULD DO NOTHING TO HELP WITH THE REPAIR COSTS. MY CAR IS UNDRIVEABLE AND HAS BEEN IN THE SERVICE SHOP WHILE WE WAIT FOR THE TRANSMISSION REPAIR TO BE COMPLETED. I HAVE DONE SOME RESEARCH AND THIS PROBLEM SEEMS TO BE PERVASIVE IN THIS MODEL VEHICLE. VOLVO NORTH AMERICA NEEDS TO ACKNOWLEDGE THIS PROBLEM EXISTS AND HELP TO REPAIR THESE VEHICLES, THAT JEOPARDIZE THEIR CUSTOMERS SAFETY. *TR

7/26/07 TRAVELING ON I-77 AND THE CAR RAN GREAT. SUDDENLY, IN SAME MANNER AS CAR DID APPROX 2 YRS AGO ON SAME INTERSTATE RPMS DROPPED, CAR LOST SPEED, NO RESPONSE AT THROTTLE, AND WITHIN A FEW SECONDS WE LOST POWER, BRAKES, STEERING. SINCE THIS SEEMED JUST LIKE 2 YRS AGO (WE REPORTED THIS INCIDENT IN 2005) WE THOUGHT MAYBE THE CAR WILL START IN 10-15M. AFTER 15-20 M OF ATTEMPTS WHERE CAR STARTED & IMMEDIATELY STALLED CAR DID START AND RAN FINE. SINCE 2 YEARS AGO DEALERS WERE UNABLE TO DIAGNOSE & CORRECT WE CONTINUED TO DRIVE THAT EVENING AND AGAIN THE FOLLOWING DAY. THE FOLLOWING DAY THE CAR STALLED AGAIN ON I-? NEAR ATLANTA, BUT THIS TIME IN MORE TRAFFIC WITH DIFFICULTY GETTING CAR TO SIDE SAFELY. AGAIN CAR STARTED LIKE THE EVENING BEFORE. AGAIN-SIMILAR FUEL LEVEL. WE TRAVELED 2 1/2 MORE HOURS ON INTERSTATE. AT DESTINATION AND LOCAL DEALER FOUND NO FAULTS SO NO CORRECTION WAS MADE. AFTER THIS 2ND OCCURRENCE WE FILLED UP MORE OFTEN 1/2 FULL OR MORE. 2 DAYS LATER AND 7 MORE HRS ON ROAD WITHOUT ANY PROBLEM.. AS WE ARRIVE. CHECK ENGINE LIGHT CAME ON. ALTHOUGH CAR RAN FINE WE TOOK CAR TO LOCAL DEALER 1 HOUR AWAY. THEY SAID THEY HAD A CATALYTIC CONVERTER ERROR BUT THEY DIDN'T HAVE ONE IN STOCK. I TOLD THEM I WASN'T SURE THIS WAS THE PROBLEM THAT WAS CAUSING THE STALLING BECAUSE IT STALLED 2X (+1X 2 YEARS AGO) BEFORE THE CHECK ENGINE LIGHT CAME ON. I CALLED MY LOCAL DEALER TO DISCUSS AND HE SAID HE DIDN'T THINK THE CATALYTIC CONVERTER WAS CAUSING THE STALLING. AGAIN, NO DEFINITIVE ANSWERS. AFTER WE LEFT THE DEALER, THE CHECK ENGINE LIGHT WAS OFF AND IT HAS STAYED OFF. A COUPLE OF DAYS LATER WE DROVE THE CAR 9-10 HOURS ON THE INTERSTATE TO GET HOME. AGAIN, I KEPT THE FUEL LEVELS APPROXIMATELY 1/2 TANK AND ABOVE. THE CAR PERFORMED FINE. WE ARE VERY CONCERNED ABOUT THE STALLING. WHEN I CHECK OTHER COMPLAINTS LISTED IT APPEARED THAT SOMEONE ELSE MAY HAVE HAD A SIMILAR ISSUE WITH LOW FUEL STALLING. PLEASE DON'T HESITATE TO CALL TO DISCUSS. *JB

2001 VOLVO V70 XC CUSTOMER STATES THAT THE CAR WOULD NOT ACCELERATE AND WAS SHAKING**NAR**CC THE CONSUMER STATED THERE WAS RECALL ON THIS VEHICLE FOR VEHICLE SPEED CONTROL AND THE CONSUMER WAS NOT ABLE TO GET TO THE DEALER TO TAKE CORRECTIVE ACTION. THE CONSUMER STATED THE CAR STARTED TO SHAKE AND WOULD NOT ACCELERATE WHILE HER 2 CHILDREN WERE IN THE VEHICLE. THE CONSUMER DID NOT WANT TO ENTER THE VEHICLE FOR FEAR OF AN ACCIDENT. THE CONSUMER'S VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED THE REPAIRS BUT THE MECHANIC WHO ASSISTED THE CONSUMER IN GETTING THE VEHICLE TO THE DEALER FOR REPAIRS REQUESTED $60 FOR HIS TIME IN THE MATTER. THE CONSUMER STATED WOULD LIKE TO BE REIMBURSED FOR THE OUTPOCKET $60 PAID TO THE MECHANIC. THE CONSUMER PROVIDED A COPY OF REPAIR INVOICE. *TR

TL*THE CONTACT OWNS A 2001 VOLVO V70XC. THE CONTACT TOOK THE VEHICLE TO THE DEALER BECAUSE IT WAS SURGING AND HESITATING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. A WEEK LATER, SHE DECIDED TO TAKE THE VEHICLE BACK AND THE DEALER REPLACED THE AIR HOSE. HOWEVER, THIS DID NOT CORRECT THE FAILURE. SHE RECEIVED RECALL NOTICE NUMBER 06V441000 (VEHICLE SPEED CONTROL) FROM THE PREVIOUS OWNER OF THE VEHICLE. SHE CONTACTED THE DEALER AND THEY ADVISED HER TO BRING IN THE VEHICLE. THE DEALER STATED THAT IF THE VEHICLE DOES NOT TRIGGER THE WARNING LIGHT, THEY WILL NOT REPLACE THE DAMAGED PART. THE CONTACT IS CONCERNED THAT THEY WILL NOT REPAIR HER VEHICLE. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 71,000 AND FAILURE MILEAGE WAS 64,000.

IN DEC 2005, MY VOLVO WAS SERVICED AT THE DEALERSHIP. VEHICLE HAD 48,300 MI. DEALERSHIP NOTED THAT FRONT AND REAR SUSPENSION NEEDED TO BE REPLACED. VEHICLE HAS NEVER BEEN DRIVEN OFF ROAD. IT IS PRIMARILY A SHORT DISTANCE COMMUTER CAR. AT TIME, COULD NOT AFFORD REPAIRS. WAITED ONE YEAR (FEB 2007 - 54,000MI) AND TOOK VEHICLE TO INDEPENDENT REPAIR SHOP WHERE THEY VERIFIED THAT THE FRONT LOW CONTROL ARM BUSHINGS WERE BROKEN OFF, REAR SWAY BAR LINK WAS BROKEN, ALL PARTS NEEDED TO BE REPLACED. AT THE SAME TIME, REPAIR SHOP NOTICED THAT THE REAR DIFFERENTIAL HAD FAILED. OIL WAS LEAKING INTO THE EXHAUST AND CAR WAS DEEMED TO BE INOPERABLE AT ANY MOMENT. UPON CALL TO VOLVO TO PURCHASE PART, IT WAS LEARNED THAT THE DEALERSHIP WAS AWARE OF THE ISSUE W/ FAULTY REAR DIFFERENTIAL. DEALERSHIP WAS OUT OF STOCK ON THE PART DUE TO THE NUMBER OF DIFFERENTIALS THAT NEEDED REPLACING. MY PART WAS SPECIAL ORDERED. AUTO REPAIR SHOP INFORMED ME THAT IT WAS HIGHLY UNLIKELY FOR A REAR DIFFERENTIAL TO FAIL ON A VEHICLE W/ SUCH LOW MILEAGE. IN ADDITION, I WENT BACK THROUGH PREVIOUS SERVICE RECORDS AND FOUND THAT VOLVO HAD PATCHED A LEAK IN THE DIFFERENTIAL JUST PRIOR TO WARRANTY EXPIRING. IN TOTAL, THE REPAIRS FOR THE SUSPENSION AND DIFFERENTIAL COST $4,600 AND I WAS W/O A VEHICLE FOR 4 DAYS. *JB