2015 Volvo V60

TL* THE CONTACT OWNS A 2015 VOLVO V60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED THE VOLVO STORE (1051 W WEBSTER AVE #3033, WINTER PARK, FL 32789;(407) 628-0550). THE DEALER REFUSED TO SCHEDULE AN APPOINTMENT DUE TO PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE IF THE ISSUE AND STATED THAT THE PARTS WOULD BE AVAILABLE SECOND WEEK OF JUNE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SHARP EDGE ON BOTTOM OF STEERING WHEEL METALLIC MOLDING CAUSED A INJURY. A LACERATION AND BLEEDING OCCURRED. INCIDENT OCCURRED WHILE TURNING. WHEN STRAIGHTENING OUT OF THE TURN, THE STEERING WHEEL WAS SLIDING PAST THE DRIVERS HANDS, CATCHING AND CUTTING THE SKIN OF THE DRIVERS FINGER. DRIVER NEARLY LOST CONTROL OF THE VEHICLE AFTER PAIN CAUSED THEM TO RELEASE THE WHEEL FROM THEIR CONTROL.

ENGINE CHECK LIGHT CAME ON, ENGINE POWER FELL OFF, NOTIFICATION TO DEALER SENT BY COMPUTER. BROUGHT CAR INTO DEALER, LEFT FOR INSPECTION. INFORMED SPARKPLUG TIP WAS INGESTED BY ENGINE. BOROSCOPE REVEALED SPARK PLUG WAS MISSING TIP.ENGINE HAD LOW PRESSURE IN CYLINDER 30 VS 180. VOLVO WARRANTY WAS IN FORCE. MILEAGE 21325 MILES AT TIME OF EVENT WAS TRAVELING ON FREEWAY AND WAS EXPERIENCING DIFFICULTY IN MAINTAINING SPEED CURRENTLY HAVE BEEN UNABLE TO GET CLEAR PLAN OF REPAIR OR REPLACEMENT FROM DEALER DUE TO VOLVO NEED TO INSPECT ENGINE BEING DELAYED..

OWNER IS EXPERIENCING A LOUD POPPING SOUND IN THE DRIVER DASH AREA THAT IS TRIGGERED BY TURNING, ACCELERATION, OR GOING OVER BUMPS. THE NOISE SEEMS TO BE COMING FROM THE FIREWALL AREA WHERE THE STEERING PASSES THROUGH THE FIREWALL. THE OWNER HAS HAD IT AT THE DEALERSHIP FOR REPAIR TWICE NOW AND THEY ACKNOWLEDGE THE SOUND, BUT CANNOT REMEDY THE PROBLEM.

CAR EXPERIENCES PREDETONATION/PREIGNITION OF THE SPARK PLUGS. THIS CAUSES THE TIMING TO BE RETARDED, CAUSING A VERY DANGEROUS LACK OF POWER, I HAVE TAKEN THE CAR IN 7X FOR RESOLUTION, THEY HAVE REBUILT THE ENGINE, ISSUE IS REOCCURRING. VOLVO CARS OF NA IS DOING NOTHING TO RESOLVE THE ISSUE. THERE ARE MULTIPLE REPORTS OF THIS ISSUE ON THE INTERNET (SWEEDESPEED ETHUSIAST FORUM) AS WELL AS MANY OTHER EXAMPLES OF THIS YET, ONCE AGAIN, VOLVO CARS NA IS REFUSING TO ADDRESS OR RESOLVE THIS ISSUE RESULTING IN A DANGER TO THE AMERICAN PUBLIC. I HAVE INCLUDED THE LETTER I SENT TO SCOTT DOERING, VP OF CUSTOMER SERVICE, HE HAD ONE OF HIS TEAM CALL ME TODAY TO DENY MY REQUEST TO EXTEND THE WARRANTY OR RESOLVE THE ISSUE. IN MY LETTER IS THE CHRONOLOGY OF SERVICE VISITS, OF WHICH I ALSO HAVE THE RECEIPTS. *JS

VEHICLE HAD BEEN FUNCTION PROPERLY UPON DEPARTING SUFFOLK COUNTY COMMUNITY COLLEGE SELDEN NY. DRIVER MADE SEVERAL TURNS AND BRAKED MULTIPLE TIMES. AT OR ABOUT THE TIME OF THE ACCIDENT DRIVER NOTICED A BURNING ODOR. DRIVER ATTEMPTED TO BRAKE. BRAKES DID NOT FUNCTION, DRIVER PUMPED BRAKES AND THEY HAD NO EFFECT. DIVER DOWNSHIFTED THAT CAUSED THE VEHICLE TO MODERATELY SLOW. DRIVER IMPACTED VEHICLE IMMEDIATELY IN FRONT OF HER AT APPROXIMATELY 20 M.P.H. IN ADDITION TO BRAKES NOT FUNCTIONING AIR BAG DID NOT DEPLOY INDICATING A MORE SYSTEMIC/CATASTROPHIC MECHANICAL FAILURE. AFTER SEVERAL ATTEMPTS AND CORRESPONDENCE ADVISING MANUFACTURER'S US OFFICE TO THE BEST OF REGISTRANT'S KNOWLEDGE NO REASONABLE ACTIONS HAVE BEEN TAKEN BY MANUFACTURER TO INSPECT THE VEHICLE OR ADDRESS THE PROBLEM.

DURING ACCELERATION, ENGINE MAKES A PING/KNOCK SOUND AND THEN THE CAR LOSES POWER FOR A COUPLE OF SECONDS. THE ISSUE IS INTERMITTENT. IT HAPPENS SEVERAL TIMES PER DAY. PLEASE SEE VIDEO FOR FULL DETAIL. HTTPS://YOUTU.BE/B2XMBDNE2B0 THIS ISSUE CAUSES PROBLEMS WHEN JOINING TRAFFIC. YOU NEVER FEEL CONFIDENT WHEN JOINING TRAFFIC. ( HTTPS://YOUTU.BE/B2XMBDNE2B0 )

THE STEERING WHEEL PADDLE SHIFTERS AUTOMATICALLY TURN THEMSELVES OFF. THIS IS VERY DANGEROUS IN SITUATION WHERE ENGINE BRAKING IS NECESSARY (INCLEMENT WEATHER, STEEP DOWN GRADES. WHEN USING THE PADDLES TO DOWN SHIFT AND SLOW THE CAR, THEY WILL AUTOMATICALLY TURN OFF, THE CAR THEN SHIFTS INTO HIGHER GEARS, CAUSING THE CAR TO ACCELERATE (WHEN GOING DOWNHILL OR WHILE SLOWING IN SLIPPERY CONDITIONS). THE CAR CAN BE PUT INTO "SPORT MODE", BUT THIS CAUSE THE ACCELERATOR PEDAL TO BECOME VERY TOUCHY, WHICH IS UNSAFE IN SLIPPERY CONDITION. THE PADDLE SHIFTERS SHOULD NEVER AUTOMATICALLY TURN THEMSELVES OFF, IT SHOULD ALWAYS BE THE DRIVER THAT ENGAGES AND DISENGAGES THEM.

I AM A SINGLE MOM WITH AN AUTISTIC SON, AND TWO OTHER CHILDREN. I USED TO WORK FOR MITCHELL VOLVO IN SIMSBURY, CT AND JUST PURCHASED MY 2015.5 VOLVO V60 IN DECEMBER AND ONLY HAVE 10K MILES ON IT. I DRIVE, LITERALLY, THREE MILES PER DAY, EXCEPT FOR MY FIRST INCIDENT: IN EARLY JULY 2016, I DROVE TO ROCHESTER, NY FOR A FUNERAL FOR MY UNCLE. UPON PULLING OUT INTO RT 495, I HIT THE GAS, AND NOTHING. I HAD MY AUTISTIC SON AND 87 YEAR OLD FATHER IN THE CAR, I PANICKED AS CARS WERE COMING, AND CAR WASN'T MOVING, I SLAMMED ON THE GAS, AND THE CAR BANGED INTO GEAR AND WENT. BROUGHT IT INTO MICHELL'S AND A TOTAL TRANSMISSION FAILURE WAS FOUND ON THE ENGINE. IT WAS "SUPPOSEDLY FIXED". AFTER THAT, THE CAR SHIFTED FUNNY AND THE GEAR SHIFT ITSELF WAS LOOSE AND YOU DIDN'T FEEL THE TIGHTNESS OF FEELING THE CAR GO INTO GEAR AS YOU SHIFTED FROM PARK TO DRIVE, ETC. THEN TRAVELED TO THE CAPE TWO WEEKS LATER, WAS BACKING UP, BACK UP CAMERA WAS ON, THEN HEARD THE ENGINE REV, AND LOOKED DOWN AND CAR HAD SLIPPED INTO NEUTRAL. I CALLED MITCHELLS AND THEY COULDN'T GET ME IN FOR THREE WEEKS SO THAT I COULD HAVE A LOANER VEHICLE. THE CAR IS IN THE SHOP NOW, MITCHELL VOLVO, AND THEY ARE FINDING NOTHING WRONG WITH THE TRANSMISSION! THIS CAR IS A DEATH TRAP! I'VE BEEN A FAITHFUL VOLVO CUSTOMER, HAD A NIGHTMARE 2005 XC90 AND IF YOU LOOK AT MY RECORD WITH VOLVO, I HELPED 20 OTHER FAMILIES WITH THE SAME ISSUE RECEIVE FREE SECOND AND THIRD FAULTY TRANSMISSIONS FROM VOLVO. I DON'T TAKE FAULTY/POORLY DESIGNED VEHICLES THAT CAUSE MY FAMILIES SAFETY TO BE PUT ON THE TABLE LIGHTLY. I HAVE ALREADY FILED ON THE EDMUNDS BLOG YET AGAIN! I WILL BE FILING WITH THE NTSB, EDMUNDS CONSISTENTLY, AND THE STATE OF CONNECTICUT CONSUMER PROTECTION AND MOTOR VEHICLE UNLESS VOLVO IS FOR ONCE WILLING TO STEP UP TO THE PLATE THIS TIME. THIS CAR HAS SO FEW MILES, VOLVO SHOULD DO SOMETHING.

VOLVO CLEARLY RATES THE V60 FOR TOWING. HOWEVER VOLVO DOES NOT SELL THEIR TOWING HITCH AND ELECTRONICS MODIFICATIONS IN THE UNITED STATES. THIS IS CONCERNING AS THEIR HITCHES ON ALL OTHER CARS INTERACT WITH THE VEHICLE STABILITY CONTROL SYSTEMS TO ALTER ITS BEHAVIOR WHEN TOWING. FURTHER THEIR EUROPEAN HITCH DOES NOT END UP UNDER THE REAR BUMPER ENERGY ABSORPTION STRUCTURE LIKE ALL OF THE AFTER MARKET ONES AVAILABLE (LIMITING THE EFFECTIVENESS OF THE ENERGY ABSORPTION ABILITY IN A REAR IMPACT. THEIR DEALERS HAVE NO RECOMMENDATION TO MAINTAIN A SAFE VEHICLE WHILE TOWING AND YET VOLVO CLAIMS A TOWING CAPACITY. I'VE ALSO CONTACTED VOLVO VIA THEIR CUSTOMER SUPPORT LINE AND THEY HAVE NO ANSWER FOR HOW TO SAFELY TOW AS WELL AS EMAILING THEM AND GETTING NO RESPONSE.