ISSUE 1 – VOLVO ON CALL / VCM "SERVICE REQUIRED" MESSAGE: My vehicle has displayed a persistent "Volvo On Call Service Required" error message in the Driver Information Module (DIM) for over one year. This is directly covered by: • Volvo Technical Journal TJ 36916.1.0 (NHTSA ID: MC-10253788), issued April 2024 • Fault code…
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ISSUE 1 – VOLVO ON CALL / VCM "SERVICE REQUIRED" MESSAGE: My vehicle has displayed a persistent "Volvo On Call Service Required" error message in the Driver Information Module (DIM) for over one year. This is directly covered by: • Volvo Technical Journal TJ 36916.1.0 (NHTSA ID: MC-10253788), issued April 2024 • Fault code: VCM-U105000 (Vehicle Communication Module) • TSB explicitly covers 2018 S90 vehicles • The TSB states the required software packages are free of charge I contacted Volvo Cars USA at [XXX] , who acknowledged the issue and arranged a complimentary diagnostic and fix with the Manasquan dealer. But, the dealer would not perform the diagnostic at no charge, leaving me unable to confirm the fault code or proceed with the TSB-specified remedy without paying out of pocket. I have had this unresolved warning message for over one year now. The dealer told me that if I did not pay for the repair my car could lose power and stop suddenly. ISSUE 2 – PARK ASSIST SYSTEM FALSE ALERTS: My Park Assist System sensors generate false proximity warnings for objects more than 20 feet away — far beyond the system's normal detection range. Cleaning the sensors did not resolve the issue. This is directly covered by: • Volvo Technical Journal TJ 31558.8.0 (NHTSA ID: 10161789), issued April 2019 • Root cause: Water ingress into park assist sensors and connectors due to a defective splice in the cable harness • Volvo introduced a harness splice correction in production starting June 2018 — meaning vehicles built before that correction may contain the defective harness • TSB covers 2016–2019 Volvo vehicles A malfunctioning park assist system is a direct safety concern — drivers rely on accurate proximity alerts when maneuvering, and persistent false alerts undermine confidence in the system and may cause drivers to disregard genuine warnings. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Volvo Car USA LLC (Volvo) is recalling certain 2018-2019 XC60 and S90 vehicles. The driver and passenger front seat rail rear flange nuts may not have been installed during assembly.
Consequence & remedy
Consequence: If the nuts are missing, in the event of a crash, the front seat structure and position may be affected, increasing the risk of injury.
Remedy: Volvo will notify owners, and dealers will inspect the front seat rails for missing flange nuts, installing them as necessary, free of charge. The recall began May 7, 2019. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R19931.
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Consequence & remedy
Consequence: If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Remedy: Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
2018 Volvo S90 Problems, Complaints & Recalls | Skip That Year
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