1998 Volvo S70

I TOOK MY CAR TO THE SEARS AUTO CENTER AT 1178 EL CAMINO REAL IN SAN BRUNO, CALIFORNIA (SEARS STORE #6909) ON SEPTEMBER 2, 2018 FOR FRONT BRAKES. SEARS RETURNED THE CAR TO ME ON 9/2/18 (A COPY OF MY "FINAL INVOICE" IS ENCLOSED). I SUBSEQUENTLY LEARNED THAT THE DUST BOOT FOR THE RIGHT FRONT BRAKE CALIPER IS MISSING. I RETURNED TO SEARS ON SEPTEMBER 10 AND TOLD THE MANAGER IN CHARGE, MR. HOLLOWAY, THAT I HAD LEARNED - FROM ANOTHER MECHANIC WHO HAD BEEN DOING OTHER FRONT END WORK - THAT THE DUST BOOT WAS MISSING AND THAT THIS IS ONE OF THE COMPONENT PARTS OF THE BRAKE CALIPER SYSTEM (DESIGNED TO KEEP DEBRIS AND MOISTURE OUT OF THE BRAKE CALIPER). SEARS RE-INSPECTED MY VEHICLE ON SEPTEMBER 10 AND CONFIRMED THAT THE DUST BOOT IS MISSING. I WAS TOLD THAT THE DEPARTMENT MANAGER (MR. JULIO ESTRADA) WOULD NEED TO ADDRESS THE SITUATION. ON SEPTEMBER 11, 2018, THE MANAGER OF THE SEARS AUTO CENTER - MR. JULIO ESTRADA - REFUSED TO FIX THE PROBLEM AT SEARS' EXPENSE. I BELIEVE THAT SEARS WAS NEGLIGENT AND ASK THAT NHTSA INVESTIGATE THE CONDUCT OF SEARS AUTO CENTER.

I PURCHASED THIS CAR USED DECEMBER 16 2016 KNOWING IT NEEDED A LOT OF WORK. I HAVE SINCE GOTTEN ALL THE REPAIRS DONE ON JAN 4TH 2017. I NOW NEED TO GET THE CAR EMISSION TESTED AFTER DRIVING 200 MILES THE READINESS MONITORS ARE STILL NOT SET AND HAVE SINCE REPAIRED THE CHECK ENGINE LIGHT AND STILL CAN NOT GET AN EMISSIONS TEST. *TR

TL* THE CONTACT OWNS A 1998 VOLVO S70. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE RPMS INCREASED AND THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. THE BRAKE PEDAL FAILED TO SLOW THE VEHICLE DOWN AS THE ACCELERATOR PEDAL WENT ALL THE WAY TO THE FLOOR. THE CONTACT PUT THE VEHICLE IN NEUTRAL, WHICH ALSO FAILED TO SLOW THE VEHICLE DOWN. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL AND THE VEHICLE EVENTUALLY SLOWED DOWN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.

AS I WAS PULLING OUT ONTO A BUSY STREET, MY SEATBELT LET GO, SPONTANEOUSLY RELEASED ITSELF! IT DOES THIS 2-3 TIMES IN A ROW. WHEN I HEAR THE SOUND OF A SEATBELT BUCKLE CLICKING (AFTER I FASTEN MINE, SOUND SEEMS TO COME FROM THE PASSENGER SIDE!) THEN I KNOW IT'S NOT GOING TO RELEASE AGAIN. AT LEAST NOT TIL AFTER I SHUT THE CAR OFF AND THEN START IT AGAIN. *TR

UPON ACCELERATING UP THE HILL OF MY STREET, TODAY, AUGUST 16TH, 2011, MY CAR, A 1998 VOLVO S70 , SPED UP, UNNATURALLY, CLOSE TO THE TOP . I HAD JUST DRIVEN OUT OF MY DRIVEWAY, AS I BACK INTO IT ALWAYS, AND PROCEEDED UP THE HILL. AS USUAL, THE AUTOMATIC TRANSMISSION SHIFTED DOWN AS THE CAR APPROACHED A STEEPER PORTION OF THE HILL. WHEN BRAKING FOR THE STOP SIGN AT THE TOP, I NOTICED THAT THE ENGINE WAS RACING. I WAS UNABLE TO STOP FULLY AT THE STOP SIGN, AND AFTER GOING AROUND THE CORNER TO THE RIGHT, I PULLED THE FLOOR MAT AWAY FROM THE ACCELERATOR PEDAL. MY LEFT FOOT WAS NOW FIRMLY PLANTED ON THE BRAKE PEDAL, AS WELL AS MY RIGHT FOOT QUICKLY PUMPING THE ACCELERATOR PEDAL , ALL IN AN ATTEMPT TO HAVE THE GAS PEDAL UNSTUCK, WHICH IT DIDN'T. IT JUST MADE THE CAR ENGINE CONTINUOUSLY RACE EVEN MORE. THE RPM'S INCREASED ALSO THE MORE THAT THE ENGINE RACED. UNABLE TO FULLY STOP AT THE NEXT SUBSEQUENT 2 STOP SIGNS, ON A STRAIGHT AWAY, AND MY LEFT FOOT TO THE FLOOR WITH THE BRAKE PEDAL, I FINALLY DECIDED TO PLACE THE CAR IN NEUTRAL, THE ENGINE RACING AT WHAT SEEMED A VERY HIGH RATE OF SPEED BY EVIDENCE OF THOSE RPM'S. I CONTINUED TO PUMP THE GAS PEDAL,WITH THE CAR IN NEUTRAL, MY LEFT FOOT ON THE BRAKE, WHEN SUDDENLY THE RACING CEASED, AND THE RPM'S CAME DOWN TO AN IDLE, JUST BELOW 1000, I BELIEVE. I THEN PROCEEDED TO THE SIDE OF THE ROAD, AND STOPPED. AFTER A BIT, I PLACED THE CAR FROM NEUTRAL INTO PARK, AND THEN AGAIN SHIFTED THE AUTOMATIC TRANSMISSION INTO DRIVE. I BEGAN MOVING DOWN A HILL BY MERE IDLING SPEED. I WAS CAREFUL, JUST COASTING NOW, NOT TO INITIALLY PLACE ANY PRESSURE ON THE ACCELERATOR AS I PROCEEDED IN DRIVE. I CAME TO A STOP AT AN INTERSECTION, FOR A RED SIGNAL LIGHT, AND WHEN IT WAS GREEN, I DROVE BACK AROUND A LARGE CITY BLOCK TO MY DRIVEWAY. I BACKED INTO MY DRIVEWAY WITH NO FURTHER ISSUES OF SUDDEN ACCELERATION DURING THE FINAL DISTANCE DRIVEN. THIS HAS HAPPENED 2 OTHER TIMES RECENTLY WHEN SETTING CRUISE CONTROL GOING UP A HILL.*KB