2025 Volvo EX90

Our EX90 will not charge with our installed Tesla Universal L2 charger. When the charger is connected to the vehicle, it appears to start charging for 2-3 minutes, then I get a Charging Fault, the charger tries to re-initialize, and this loop continues, all while not charging the car. While the car is attempting to charge the EX90 dash shows Power at 1KW or less and the Amps only get up to 4 max, but mainly stay around 1. We contacted Tesla and they said it could be a bad adapter, so they sent a replacement unit. After this unit was installed, the same issues with charging the EX90 continues. We have charged other electric cars with the Tesla charger and it works perfectly, which leads me to believe this is a Volvo issue.

I was on the 101 freeway on January 20, 2025. I was driving on the far left lane, driving 72-65 miles an hour. The 2025 Volvo EX90 suddenly wouldn't accelerate more than 36 mph. A turtle error came on the screen. "Driving Performance Reduced Drive with Caution Book a Service" message displayed. Due to the car suddenly slowing down, we almost were read ended by a truck. I have kids in the car. This car had multiple faults. I had the car serviced on 01/20/25 and received it back from the dealer on 01/28/25. After, receiving the car two days later, now the SOS fault System light turned on, and now the Air Bag Fault Light is on. I do have a video of the incident on the freeway when the car started slowing down and the error messages.

On Saturday, [XXX], I drove from Woodbridge, VA to Fairfax, VA without any issues or error messages. Car was parked and locked for approximately 2 1/4 hours. When I came back out to the car and opened the door, the display behind the steering wheel stated "System communication fault. Pilot Assist deactivated. Find a place to stop and select P to park. When parked, the system will reset." I followed the directions as specified in my parking spot without any change. I moved the car to another location in the parking lot and repeated the process as directed without any change. I then got out of the car, locked the car, walked away from the car so that I was well out of range of the car, and then came back to the car. Despite these efforts, when I unlocked the car with my Key Tag and got back in, I was not able to get the message to clear. This resulted in the following issues: (a) No speedometer on the display or in the HUD; (b) No green graphic for the turn signals to indicate that they were working; (c) No display of information concerning cruise control, headlight function or windshield wiper settings; (d) Speed limit sign reading in HUD was stuck on 25 mph even though I was driving on roads with higher speed limits (e.g., [XXX] - 45 mph and [XXX] - 55 mph); and (e) Center stack stated "1 serious issue detected - Emergency Call System fault - book a service". The car was driven this way from Fairfax, VA to the Service Department of the Volvo dealership with no change and when I left, the cluster behind the steering wheel and the center stack were still in the same condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)