2025 Volvo EX30

On July 28, 2026, at approximately 3:30 p.m., I was stopped in my 2025 Volvo EX30 at the intersection of Laurel Avenue and Mount Pleasant Avenue in Livingston, New Jersey. When the light turned green, I applied the accelerator normally. The vehicle unexpectedly surged/lurched forward and struck another vehicle. After the accident, the tow-truck operator reported that the Volvo lurched forward three or four additional times while he was attempting to load it onto the truck. He reported that this behavior did not occur while unloading it in reverse. Volvo subsequently inspected the vehicle and retrieved electronic data. Volvo states that the data showed full accelerator-pedal input and that the vehicle operated as designed, but it has not provided me with the underlying data, technical report, extraction records, or supporting documentation. I dispute that I intentionally applied full acceleration. Police body-camera footage may also show the vehicle lurching while it was being handled after the collision. I am reporting this because the repeated behavior raises a serious potential unintended-acceleration or accelerator-control safety issue.

I am filing this complaint regarding NHTSA Recall 26V103 (Manufacturer Recall R10362) for my 2025 Volvo EX30, VIN [XXX] . The recall was issued February 18, 2026 for a fire, overheating, and smoke safety risk due to potential overheating of the High-Voltage battery cell. The remedy requires battery module inspection and replacement, however Volvo has acknowledged that no replacement parts are available and has provided no estimated timeline for repair. I have not received any repair. No parts have been installed. No remedy has been performed on my vehicle. Despite this, my dealer marked recall R10362 as Closed on or around April 30, 2026 without performing any repair. When I contacted Volvo Cars customer care directly, they confirmed verbally that the recall remains open for my vehicle and that parts are still unavailable. However Volvo stated they will only provide written confirmation to the dealership, not to me as the vehicle owner. As a result of the unrepaired recall, I have been instructed to limit charging to a maximum of 70% state of charge to reduce fire risk. This has been in effect since February 2026. My vehicle has lost significant market value as a direct result. I am requesting NHTSA investigate the improper closure of this recall on my VIN without remedy being performed, and take appropriate action against the manufacturer and dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)