2025 Volvo EX30

I was checking EV charging locations on my Pixel 10a while the EX30 was driving in Pilot Assist mode. I was hand-free. The car was chirping at me to do something, I have XXX while cars zoomed past at 80 mph or more (just outside of [XXX]). Vehicles were depertely swerving, honking, I was yelling at the car to move... it remained tied to the ground. After what felt like an eternity (you'll need to check the car black box), I realized my phone needed to be placed back on the middle console to get a 'key read'. At least 20 cars swerved, slammed on their brakes, and came within inches of smashing the car (with my wife), we thought we were dead. I take full responsibility for unsafely using my phone and driving without two hands on the wheel. But this shouldn't cause the vehicle to come to a DEAD STOP, IN THE MIDDLE OF A FREEWAY! The car should use words, not beeps. It should gradually restrict driving features. It should NOT STOP ON A FREEWAY - HANDS ON WHEEL OR NOT, KEY CARD ON THE CONSOLE OR NOT. In this case, the "safety response" could have been the most deadly response. PLEASE have Volvo engineers evaluate this safety response - it almost killed that day, it will have a chance to kill again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Three separate safety incidents occurred within the last 3 months. INCIDENT 1: On at least two occasions while turning, the steering felt aggressive and notchy, resisting or jerking unexpectedly during the turn. INCIDENT 2: While driving on the Florida Turnpike at approximately 80 mph southbound around 7:00 AM, the vehicle suddenly reacted as if detecting an obstacle and applied what felt like emergency braking. No vehicle or obstacle was present in my lane or adjacent lanes. INCIDENT 3 (most serious): While parked in a parking lot, I applied the brake, shifted to Drive, and upon releasing the brake the vehicle accelerated abruptly with no input on the accelerator pedal. A witness confirmed no accelerator was pressed. Vehicle is currently at authorized Volvo dealership for diagnosis. Root cause not yet identified.

I've owned the EX30 for approximately 3 months. During that time, there have been approx. 5 incidents where after backing the car from a parking spot and switching to drive mode, the entire navigation screen goes blank and the screen displays the car as being in reverse mode. After being advised by Red Bank Volvo, NJ that this likely would be rectified during a major software update, I installed 2 major updates without a resolution to this problem - shortly after the 2nd update, I experienced the issue again. On 11/7/25 I brought the car to service and was told there were no error codes and software was up-to-date so they could do nothing. I called Volvo Customer Service to report the issue, and they advised bringing the car back to service, where a remote diagnostic assessment could be performed with corporate service. I was not advised by Red Bank Volvo that this was an option.