2022 Volvo C40BEV

Multiple recurring electronic, keyless entry, and drivability defects on my 2022 Volvo C40 Recharge, VIN [XXX]. The vehicle was purchased used through Vroom and financed by UACC. Serious problems existed prior to the factory warranty expiration in April 2026. Volvo San Francisco was made aware of the issues on multiple occasions but claimed they “could not replicate” the problems, apparently to avoid liability for what is clearly a lemon vehicle. A software update was performed but did not resolve or improve the issues. The defects include: noticeable delay in throttle response when pressing the gas pedal (making acceleration unpredictable); the infotainment and driver information center screen going completely black while the vehicle is in motion; failure of the backup camera system; and sudden, unexpected jerking of the vehicle for no apparent reason. Additionally, the key fob and Volvo Cars app frequently become completely unresponsive. The app will show the current vehicle status (for example, “Locked” with battery/range info) but unlock and remote commands do not work. On XXX, the situation escalated severely. The car was locked and would not respond to the key fob buttons or the Volvo app. I had to use the manual detachable key blade from the fob to unlock the driver’s door. Once inside, placing the full key fob on the backup reader produced no response at all. The center screen remained completely black, there was no power-up of the systems, and the vehicle would not start. The car is now in a completely unresponsive state. These problems affect the keyless entry system, key fob detection module (likely related to the TCAM or similar electronics), infotainment and power management systems, electronic throttle control, and overall vehicle communications. The vehicle is readily available for inspection and testing. The issues have been consistently reproduced over time. These defects substantially impair the use, value, and safety INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

On June 22, 2024 at 5.25pm I went to my driveway to open my car door to leave for dinner. When I opened the door black smoke came gushing out on my face. The whole car was filled with black soot and the passenger seat was burning and my Nikon DSLR camera was melted and battery compartment opened and maybe leaking. Temperature inside the car was 104 and outside was 87 when I opened the car. The car passenger seat was melted including the foam and wires. I had my dogs rubber ball, my hair band on the seat as well as my pink water bottle on the seat and some odour genie tub and plastic cleaning supplies none of which were burnt but just covered with smoke. My concern is that the seat material and the carpet on the floor was all burnt and charred with smoke damage however, all the plastic water bottles, my hair and and my dogs ball did not get burnt down with the electrical Fire. This is very dangerous to have just in case there is accusation and the fire catches the seats on fire so rapidly just by a camera battery leak or PVC Melt down. My primary concern is the vegan man-made material used in the entire vehicle from ceiling to floor is susceptible to catch on fire just with 100 degrees temperature from some acid leak or from the cigarette lighter charger which one of them burnt down whilst the other is in tact