2016 Volkswagen Touareg

ENGINE LIGHT CAME ON AFTER DRIVING THREE MILES IN DRY WEATHER. AFTER SEEING RECALLS IN CHINA ABOUT WATER ENTERING THE AIR FILTER BOX AND SAW THAT THE BOTTOM .25% WAS SOAKED. SAW MANY OTHER TOUAREG OWNERS ON FORUMS WITH SAME PROBLEM. DEALER TOWED VEHICLE IN AND FALSELY CLAIMED CAR WAS SITTING IN WATER. RESET THE ENGINE CODE AND CHARGED ME $50+ FOR A NEW AIR FILTER AND DELIVERED THE CAR BACK TO ME, WITH THE ENGINE LIGHT STILL ON. I'VE CALLED THE SERVICE MANAGER AND WAITING ON A CALL BACK.

2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.

AFTER LESS THAN FOUR YEARS OF OWNERSHIP, AND OUTSIDE OF THE 3 YEAR/36,000 MILE WARRANTY, THE ADAPTIVE CRUISE CONTROL MODULE(S) FAILED FOR NO APPARENT REASON, RENDERING THE ENTIRE CRUISE CONTROL SYSTEM INACTIVE. THE NATURE OF THE SAFETY SYSTEMS IN VOLKSWAGENS IS SUCH THAT IF ONE SYSTEM IS NOT WORKING, NONE WILL - THUS, THE 'FRONT ASSIST' COLLISION AVOIDANCE SYSTEM IS NO LONGER ACTIVE, WHICH IS AN INTEGRAL PART OF THE ACTIVE SAFETY TECHNOLOGY IN THE TOUAREG. IN ADDITION, BASIC SPEED MODULATION OF CONVENTIONAL CRUISE CONTROL IS ALSO UNAVAILABLE. THE RELIABILITY OF BASIC SYSTEMS SUCH AS CRUISE CONTROL SHOULD NOT BE CONTINGENT UPON IMMENSELY EXPENSIVE, AND OVERLY COMPLICATED TECHNOLOGICAL COMPONENTS.

SINCE THE TDI FIX I HAVE EXPERIENCED TWO INCIDENTS OF POWER LOSS AND THEN THE ACTIVATION OF THE CHECK ENGINE LIGHT. THE 1ST INCIDENT OCCURRED IN MY DRIVEWAY AT A SLOW SPEED. THE LOSS OF POWER WAS FOR A SHORT PERIOD OF TIME. VW CALLED IT A GLITCH NOT RELATED TO THE TDI FIX, AND RESET THE CHECK ENGINE LIGHT. THE 2ND INCIDENT OCCURRED 33 DAYS LATER ON A SURFACE STREET. I WAS IN TRAFFIC AT 40 MPH AND THE CAR HAD A RAPID DROP IN SPEED. I PUSHED THE ACCELERATOR TO THE FLOOR WHICH RESULTED IN A SLOW ACCELERATION. FULL POWER RESTORED IN ABOUT A MILE OF "LIMP IT" TO WORK DRIVING. LATER THE SAME DAY THE ISSUE RETURNED AND THE DPF LIGHT CAME ON AND MADE THE CAR UNDRIVEABLE. I FEEL THE TDI FIX HAS MADE MY CAR UNSAFE TO DRIVE. SINCE THE FIX I'VE HAD 3 CHECK ENGINE LIGHT WARNINGS IN 10 MONTHS. I'M THANKFUL MY RECENT POWER LOSS DID NOT OCCUR ON THE FREEWAY. ITS A TRAGEDY WAITING TO HAPPEN. MY CAR IS CURRENTLY IN THE SHOP AWAITING REPAIRS.

AIR INTAKE WATER INGESTION BRAND NEW VEHICLE WITH ONLY 134 DEALER MILES ON IT. WENT FROM DELIVERY TRUCK TO DRIVEWAY WHERE IT WAS PARKED (NO PLATES YET, SO HAS NOT BEEN DRIVEN). OPENED AIR FILTER BOX TO INSPECT FILTER ELEMENT...BOTTOM 2-3 INCHES OF THE FILTER WAS SOAKED. THIS IS CONSISTENT WITH COMPLAINTS DOCUMENTED ON THE CLUBTOUAREG FORUM, AND THE RECALL ISSUED BY VW CHINA. THIS ALSO NEEDS TO BE A RECALL IN THE USA SINCE WATER INGESTION MAY LEAD TO HYDRO-LOCKING AND SUDDEN AND CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEEDS.

WHILE READING A VW FORUM I BECAME AWARE OF A KNOWN PROBLEM WITH THE AIR FILTER HOUSING DRAIN BECOMING CLOGGED AND THE AIR FILTER BECOMING WET AND WATER BEING INGESTED INTO THE ENGINE, HYDROLOCKING THE ENGINE AND REQUIRING THE INSTALLATION OF A NEW ENGINE. I THEN CHECKED MY AIR FILTER AND FOUND THE BOTTOM 3" - 4" OF THE AIR FILTER COMPLETELY SOAKED, TO THE POINT THAT WATER WAS DRIPPING FROM THE FOAM PORTION OF THE FILTER. I CONTACTED VW AND THEY HAVE NOTED MY CONCERNS BUT THERE IS CURRENTLY NO RECALL FOR THIS PROBLEM. I AM NOW HESITANT TO DRIVE THE VEHICLE AT ALL. AS THIS HAS BEEN A KNOWN PROBLEM FOR A NUMBER OF YEARS WITH THIS VEHICLE I AM SURPRISED THAT THERE IS NO RECALL IN PLACE.

WHEN CHANGING AIR FILTER, THE FILTER WAS SOAKED WITH WATER AT THE BOTTOM. THE AIR INTAKE TUBE WAS FILLED WITH WATER AND WASN'T DRAINING. I'M LUCKY THE WATER WASN'T SUCKED INTO THE ENGINE. THE LITTLE DRAIN AT THE BOTTOM OF THE INTAKE TUBE WAS CLOGGED NOT ALLOWING THE WATER TO DRAIN BUT WHY WAS WATER ALLOWED TO GET IN THERE IN THE FIRST PLACE. THIS IS A VERY POOR DESIGN AND CAN LEAD TO CATASTROPHIC ENGINE FAILURE.