2014 Volkswagen Touareg

The contact owns a 2014 Volkswagen Touareg. The contact stated that while operating the vehicle a burning odor was present inside the cabin of the vehicle and smoke was seen coming from the front console. After stopping the vehicle to inspect the cause it was discovered that the front passenger side seat heater had malfunctioned burning a hole into the seat and the passenger's pants. During the incident, the passenger sustained a burn to the left thigh area. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the incident. The failure mileage was 128,000.

I attempted to start the vehicle and the starter button clicked followed by a strong ozone electrical smell and copious smoke from under the hood. We called the local fire department but canceled the call as the smoke seemed to be clearing. VW dealer says the starter, alternator, battery and two wiring harnesses need to be replaced. Full details pending as they are still working on it but estimate cost of nearly $4000. This is a serious concern and was transporting my 92 year old Mom. Fortunately the burning stopped on its own. Please contact Wyoming Valley VW at 272-770-2997 for details.

THE VEHICLE TURNS OFF SPONTANEOUSLY IN MOTION WITH NO WARNING AND UNPREDICTABLY. HAS BEEN ON A CERTIFIED SERVICE CENTER ON MULTIPLE OCCASIONS AND FOR PROLONGED PERIODS OF TIME AND THE PROBLEM CAN NOT BE DIAGNOSED OR IDENTIFIED. THE PROBLEM HAS OCCURRED ON MULTIPLE OCASSIONS HOWEVER CAN NOT BE DIAGNOSED BY THE CERTIFIED SERVICE CENTER.