2019 Volkswagen Tiguan

When the car is at a complete stop such as at a light or pulling onto a street, when you press the gas there will be a delay before it lurches forward. This becomes a very real safety risk trying to pull onto busy roads or even at lights. This car has been taken into multiple shops without it being fixed, the last one kept saying they had no idea why since there are no warning lights. They said they contacted VW who is saying a 5 second delay is within what they consider normal. It's not normal and is a very real risk and has almost caused us to get into numerous accidents.

On [XXX] my sunroof spontaneously shattered while my husband and I were driving down a country road in New Hampshire. There were only pine trees on either side of the road, and nothing dropped on the roof to shatter the glass. The glass rained down on me and the pop noise was very alarming. The only thing we can surmise is that the glass shattered due to temperature differential whereby the hot outside air, since it was an August day, and the cold air conditioning inside the car stressed the glass. However, we have never had this happen before in any car. We were grateful the glass did not fall into our eyes but this could have had a very different outcome. We became concerned for people in climates like Arizona or Florida who may experience this danger, especially when driving on the highway. Regardless, the sunroof glass should be able to withstand the heat of the outdoors and the Volkswagen air-conditioning system. We concluded that this had to be a defect in the glass used, and we feel compelled to write and report this incident. We were put at risk by shattered glass raining down on the front seats, and the dealer was unresponsive and said the sunroof shattering spontaneously was not typical. It has not been inspected yet, and police have not been involved as there was no accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

It’s happened twice in extreme heat; the first time I was driving not even 3 minutes after starting the car. All of a sudden there was a screen on the dash that popped up and said “ignition off, please stop the car safely”. The car was still able to drive but nothing else was working- gas gauge, speedometer, a/c, radio, etc. The second time happened when I had just started the car. Let it run for about 2-5 minutes and then the dash said “check starter system”. Is still fully capable of reversing, driving but just nothing else electrical working.

Moldy smell in car. Wet seatbelt back passenger and carpet on floor. When seatbelt pulled out, wet and moldy smelling. Sunroof cloth has water stains from what appears to be a leak even though sunroof is closed. Car smells like mold and I am concerned to be breathing it. I am in remission from Pulmonary Sarcoidosis and any environmental irritants put me at risk significantly of relapse and I could get a fungal infection. I need this addressed as I do not want to be at risk, nor do I want anyone else jeopardized. MOLD SPORES are DANGEROUS. I called VW and they told me it was part of a recall but my car does not qualify because of my mileage. I have 124K miles. This is a serious problem, and VW is not willing to help me. This is a manufacturer defect and I want it addressed and fixed by VW.

I have a 2019 VW Tiguan with 2.0 liter turbo 4 cylinder and auto trans. I am experiencing frequent delayed acceleration from standing start in duration of 2 - 6 seconds. This BW is equipped with Drive By Wire technology which means an electrical wire with a solenoid at each ends sends a signal to motor to rev up. If that signal is not perfect the car suffers from a delay in acceleration from stopped position. I have reported this twice to NHTSA since Aug 2019 when car was newly purchased. Within first week I experienced a “delayed acceleration” from stop and under 1800-2000 rpm’s and under 25mph so this is NOT turbo lag as service manager first suggested. This always occurs from a dead stop pulling into traffic whether left, right or straight away driving. The delay occurs about half the time 5 out of 10. Fortunately for me the six second delay event occurred in church parking lot. During these episodes the engine remains at idle with the accel pedal fully depressed to floor, and at end of the event motor races and car takes off. To repeat there is NOT a mechanical linkage for accel pedal to motor, with “Drive By Wire” technology. There are literally thousand of reports online about these failures and a cottage industry has sprung up to decrease these “delays” (Roar Pedal etc) but they are ineffective. I believe this “drive by wire technology “ is a means that an auto mfg attempts to meet EPA city CAFE fuel requirements. I have requested VE replace one or both solenoids but they refuse until they can replicate the issue and BE corporate isn’t listening and a new 2023 Tiguan I test drive for comparison suffered same issue but less frequent in short 30 minute drive. It is up to you to investigate and require auto manufacturers to correct this major problem in public confidence in auto mfgs and regulatory organizations tasked with protecting the public.

I purchased a 2019 Tiguan as a low milage Certified Pre-Owned vehicle. In less than a year, it's been in the dealership for weeks due to an unidentified water leak. Apparently, VW's panoramic sunroof is prone to leaking. The first time I brought it in, they could not find a leak but there was obviously mold all over the rear passenger floorboard. They charged me roughly $500 to clean the drains and sent me on my way. A couple months later, the leak and mold showed up again, so I brought it back to the dealership. Without completely explaining the fix plan moving forward, they completely disassembled the interior everything from the seats, headliner and trim panels all the way to the metal! Still unable to duplicate the leak, they hired a leak specialist, and still could not find a leak. They finally called me and tried to charge me to reassemble the vehicle. As a young military family, all I value is a safe reliable vehicle, and this vehicle has been nothing but a nightmare. If there is any way you can point me in the right direction to move forward on this known issue, I would greatly appreciate it. Thank you again for your time. Aaron

I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.

Bought the car to Puente Hills Volkswagen on March 15, 2023 to perform the TPMS Software recall. When I picked up my car, they told me that my car battery needed to replaced and that the TPMS Software update has been performed. I declined to have the battery replaced due to the high cost. But I had battery tested after and there was no issue found. Car has been starting fine without any issues since on the same battery. Then, I continued to get a Recall Alert from VW on 4/13/2023. Checked on their site as well on NHTSA, and it shows my recall is still not repaired. Contacted back Puente Hills Volkswagen on 4/13/2023 and left a message to my service provider. Haven't received a call as of 4/19/2023, so I called again and was able to speak to my service advisor. He then said it was because I didn't have my battery replaced that they didn't perform the recall repair even though he told me he did on 4/13/2023 (printed workorder he gave me also shows they performed the TPMS Software update). In the end, he told me that I need to replace my battery first for them to perform the recall repair even though there is clearly no issue with my battery.