IllustrationHello,for three months I’m driving a car without a horn and air bag. The dealer claims that he’s waiting for a part , but this a safety issue the dealer should provide me with a car until they get the part to fix my car thank you very much for your time
2017 Volkswagen Tiguan
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2017 Volkswagen Tiguan do not stand out strongly from the model-year median of 124.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Tiguan years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
110–25K
825–50K
450–75K
075–100K
0100–150K
0150K+
23 reports with mileage · 52 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
6 crash reports0 fire reports4 injury reports
What owners actually said
75 reportsFailed clock spring rendering driver's side airbag and horn inoperable. Car has been in for service since December 28, 2021, and no parts (clock springs) are available. The dealership wants to return the vehicle without operating airbag or horn.
Approximately three weeks ago I began to hear a clicking sound in the steering wheel when turning in either direction. Within two days I began to receive an error message that stated "error air bag". The airbag error icon displays on the console at all times. Two days ago, I went to use the horn and it does not work. Both these …
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Approximately three weeks ago I began to hear a clicking sound in the steering wheel when turning in either direction. Within two days I began to receive an error message that stated "error air bag". The airbag error icon displays on the console at all times. Two days ago, I went to use the horn and it does not work. Both these issues represent a significant safety issue. I do not feel safe driving the vehicle. The car is available for inspection upon request. A diagnostics was done at an independent dealer. Results, driver side airbag igniter issue, no communication between control unit and steering wheel. The car has not been inspected by manuf. police or insurance. Sudden onset of issues.
Received an airbag error. After bringing it to the dealer they determined it was the clockspring that had to be replaced. The part is under warranty. The part has been unavailable for 10 weeks with no anticipated delivery date. I have been driving in a car without a drivers side airbag and without a horn for 10 weeks, as they wi…
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Received an airbag error. After bringing it to the dealer they determined it was the clockspring that had to be replaced. The part is under warranty. The part has been unavailable for 10 weeks with no anticipated delivery date. I have been driving in a car without a drivers side airbag and without a horn for 10 weeks, as they will not provide a loaner car.
Volkswagen has a national shortage on clock springs and they are going out left and right on everyone's vehicle. I have a number of friends that once again have taken issue against VW who are more than willing to allow their customers to drive their defective vehicles. The clock spring causes the horn to malfunction and not soun…
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Volkswagen has a national shortage on clock springs and they are going out left and right on everyone's vehicle. I have a number of friends that once again have taken issue against VW who are more than willing to allow their customers to drive their defective vehicles. The clock spring causes the horn to malfunction and not sound. Also the passenger side airbag is also no longer operable. Driving a vehicle in this condition is a hazard and VW Corporation has once again passed the buck. Imagine how many young persons are driving around without the maturity enough to realize the precarious situation they are in? My dealership showed me a thick stack of customers all waiting for the same part. Additionally, how can my vehicle pass inspection which is now due without the basic safety features working as described? Action needs to be taken now.
The contact's daughter owns a 2017 Volkswagen Tiguan. The contact stated while his daughter was driving at various speeds and turning the steering wheel, the steering wheel emitted abnormal sounds. The tire pressure monitor system warning light and the airbag warning light illuminated. The vehicle was taken to the dealer where i…
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The contact's daughter owns a 2017 Volkswagen Tiguan. The contact stated while his daughter was driving at various speeds and turning the steering wheel, the steering wheel emitted abnormal sounds. The tire pressure monitor system warning light and the airbag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced however, the part was not yet available. Additionally, the contact stated that the horn would fail to honk when engaged. The contact stated while his daughter was driving at an undisclosed speed, the horn was engaged but failed to honk, causing another vehicle to crash into the front passenger side of his daughter's vehicle. The contact stated that it was a minor crash. The airbags did not deploy. There were no injuries sustained. A police report was filed. There was no further information provided. The dealer was notified of the failure and informed the contact that the part to repair the vehicle was still on national backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 26,749.
Airbag and horn do not work and dealership said it needs a new clockspring. There was a recall on clocksprings for this model Tiguan and they replaced it in 2018. The clocksping broke again and they said its out of warrantee and there is no longer a recall. The charge is $700 and there has not been one available in over a yea…
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Airbag and horn do not work and dealership said it needs a new clockspring. There was a recall on clocksprings for this model Tiguan and they replaced it in 2018. The clocksping broke again and they said its out of warrantee and there is no longer a recall. The charge is $700 and there has not been one available in over a year. The dealership told me there are 8000 customers waiting for the clockspring. Clearly they know there is a problem and are not doing anything about it. No airbag or horn. Cannot even sell car if I wanted to based on it not having an airbag or horn with no plan from VW to remedy the issue.
The airbag and horn do not work on my car. I took it to the dealership and they did nothing. I have been driving without a horn or airbag for 3 months.
The airbag light on the dash board randomly came on and has not gone off. All the controls on the steering wheel do not work and neither does the horn on the steering wheel.
I think theu should buy my wolkswagon back I been having issue with it
Official recalls
421V321000 · Unknown Or Other
May 5, 2021
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Consequence & remedy
Consequence: Vehicles that do not meet all regulatory requirements may have an increased risk of injury, crash, or fire.
Remedy: Volkswagen will repurchase the vehicles. Owner notification letters were mailed May 20, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01F1.
18V329000 · Unknown Or Other
May 16, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence & remedy
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
18V102000 · Air Bags:frontal
Feb 9, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Tiguan Limited vehicles. The front driver air bag installed on these vehicles may not be intended for use in vehicles sold in the United States. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: In the event of a crash, the incorrect air bags may not protect the driver as intended, increasing the risk of injury.
Remedy: Volkswagen will notify owners, and dealers will replace the steering wheel and front driver air bag module, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69V2.
16V955000 · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module; Air Bags:side/window; Seat Belts:pretensioner
Dec 29, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Consequence & remedy
Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.
Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.
Additional source detail variants (4)
Seat Belts:pretensioner
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.
Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.
Air Bags:frontal:passenger Side:inflator Module
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.
Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.
Air Bags:side/window
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.
Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.
Air Bags:frontal:driver Side:inflator Module
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.
Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.