2017 Volkswagen Tiguan

Hello, I have had much trouble with this automobile. In fact it’s has become a nightmare. While driving on highway 75/85 with massive traffic in a major city, my level of anxiety was raised because I was about 15 minutes from home. I had to travel for 40 minutes. I took a chance hoping that the car did not stop or give out in traffic in the middle of the highway. First my navigating system would not function, it kept blanking out off and on or dancing around, so and I could not get it to give directions toward home. Then the dashboard began to light up with multiple lights. I’m a senior citizen over 70 years, with a compromised immune system and felt very anxious or worried for my safety as well as others and that the car would stop in a 6 lane interstate going one way in traffic. June 2022- the Thermostat housing and water pump gave out for no reason. The Control Arms Brushes had to also be replaced which should have lasted for at least 80,000 miles. At the time my automobile had only 48,000 miles as a 2017 Tiguan. On 9/16/22, I was told by the dealership that it would take 2 weeks before I could get in to them to have a diagnostic to see what maybe the problem. Right now the car is parked, I live on a fixed income, with medical problems and doctors appointments of which I can’t afford to miss. This is my only means of transportation and I don’t have multiple cars as well as I live alone. This is very frustrating!!! Out of all the automobiles I have owned, I’ve never had such problems as I have with this one. The warning lights are still showing. I counted 6 as of this date. I am asking that you will consider the circumstances and replace this automobile for the blue book value, at least, so that I can feel safe and that I’m not jeopardizing my life as well as others around. Thank you!

UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.

CAR WAS SHUT OFF, ON A SLIGHT INCLINE, NEGLECTING TO PUT THE GEAR SELECTOR IN PARK,BY USING THE START/STOP BUTTON. DRIVER BEGAN TO EXIT THE CAR AND NOTED IT WAS ROLLING FORWARD. DRIVER IMMEDIATELY PUT FOOT ON BRAKE PEDAL AND NOTED THE CAR WAS NOT IN PARK AND MOVED GEAR SELECTOR WHICH RESULTED IN NO FURTHER MOTION OF VEHICLE, CHECKING IT AGAIN THIS MORNING FOR CONFIRMATION, I FOUND THE PROBLEM REMAINS. NO MATTER WHAT GEAR IT IS SHUT DOWN IN ,OTHER THAN PARK, THE VEHICLE ROLLS FREELY. I HAD THOUGHT IT HAPPENED ONLY IF SHUT DOWN IN NEUTRAL, BUT IT IS ALL OTHER THAN PARK. THE PROBLEM WAS FIRST REALIZED IN A PARKING LOT, AND REPEATED THIS A FEW MINUTES AGO IN MY DRIVEWAY. I HAVE NO IDEA OF WHAT THE CAUSE MAY BE AND I REALIZE THAT THE GEAR SHIFT LEVER SHOULD BE PLACED IN PARK BEFORE SHUTTING THE CAR OFF. I DO THINK THOUGH ,THAT IT MAY BE BECAUSE OF THE START/STOP BUTTON. I THINK THAT WITH A KEY START THIS MAY NOT OCCUR. I ALSO THINK THOUGH, THAT THERE SHOULD BE SOMETHING DONE TO PREVENT ITS HAPPENING WHEN THE LEVER IS NOT PUT INTO PARK BEFORE SHUTOFF. A KEY CONTROLLED START/STOP MIGHT'VE PREVENTED THIS. (??)

RANDOMLY, WHEN ACCELERATING FROM A FULL STOP, THE CAR WILL MOVE A COUPLE OF FEET THEN LOSE ALL ACCELERATION POWER. STEPPING HARDER ON THE GAS PEDAL DOES NOT WORK. THE ONLY WAY TO GET THE CAR TO ACCELERATE IS TO ENTIRELY DISENGAGE AND RE-ENGAGE THE GAS PEDAL. THIS DOES NOT HAPPEN ALL THE TIME, NO LIGHTS OR WARNINGS COME ON AND NOTHING SHOWS UP WHEN THE REPAIR PEOPLE HOOK IT UP TO A COMPUTER. THIS IS A HUGE SAFETY FACTOR AS IT USUALLY HAPPENS WHEN TURNING LEFT (DOES NOT HAPPEN WHEN TURNING TO THE RIGHT. USUALLY, WHEN TURNING LEFT, A PERSON HAS TRAFFIC COMING AT THEM FROM THE RIGHT. I HAVE TRIED SEVERAL THINGS SUCH AS EASING ON THE ACCELERATOR, STEPPING QUICKER ON THE ACCELERATOR, EASING THEN STEPPING QUICKER, NOTHING SEEMS TO MATTER IT STILL JUST LOSES ALL PROPULSION AT RANDOM TIME BUT ONLY WHEN STARTING FROM A FULL STOP. THIS HAPPENS GENERALLY ON THE CITY STREETS AND ALWAYS FROM A FULL STOP. THIS BEGAN WHEN I GOT THE CAR (NEW, ONLY 27 MILES ON IT)

I PURCHASED THIS VEHICLE ON FEBRUARY 3RD, 2017. FOR SEVEN MONTHS I'VE EXPERIENCED ESCALATING HEALTH ISSUES SUCH AS: 'MODERATE HEADACHES 'MODERATE TO SEVERE SINUS AND EAR PRESSURE/PAIN 'LUNG/THROAT IRRITATION 'LIGHT-HEADINESS 'BALANCE ISSUES 'NAUSEA 'MODERATE TO SEVERE VERTIGO 'CONFUSION 'MEMORY ISSUES 'AND MOST RECENTLY MUSCLE/LIMB TREMORS/TWITCHING THESE SYMPTOMS INTENSIFY WHEN USING THE CAR'S HVAC UNIT (HEATER/AC). OR WHEN SITTING IN THE CAR WITH THE WINDOWS UP FOR MORE THAN 15-20 MINUTES (WITH HVAC TURNED-OFF). AFTER UNSUCCESSFULLY ATTEMPTING TO REMEDY THE SITUATION MYSELF BY BUYING AND INSTALLING A NEW 'ACTIVATED CARBON' CABIN FILTER AND PUTTING BOWLS OF BAKING SODA UNDER MY SEATS (YES, THAT'S HOW DESPERATE I WAS) I OFFICIALLY CONTACTED THE DEALER WHERE I ORIGINALLY PURCHASED THE CAR FROM. THE DEALER PERFORMED A SERVICE CALLED 'AIR CONDITIONING DEODORIZING.' UNFORTUNATELY, FOR ME THE SERVICE MADE MY SYMPTOMS MUCH WORSE! IN ADDITION TO THE HEADACHES AND SINUS ISSUES, THE SERVICE CAUSED THE VERTIGO, CONFUSION, MEMORY, AND TREMORS. EVENTUALLY, I WAS REFERRED TO VW'S 'CUSTOMER CARE.' AFTER ONE CALL AND A FEW DAYS OF 'RESEARCHING' VW CONCLUDED THEY ARE NOT RESPONSIBLE AND WILL NOT TRY TO REMEDY THE SITUATION. AND NOW I'M STUCK WITH A CAR THAT IS LITERALLY MAKING ME SICK. VERY STRANGE THAT I DO NOT HAVE THESE SYMPTOMS WHEN SITTING IN OTHER NEW CARS. IN CONCLUSION, IF YOU HAVE CHEMICAL SENSITIVITIES OR HAVE VERY YOUNG CHILDREN WHO ARE MORE SUSCEPTIBLE TO THE EFFECTS OF VOLATILE ORGANIC COMPOUNDS (VOCS), DON'T BUY THIS CAR. SAVE YOURSELF AND THOSE YOU LOVE FROM THE HASSLE OF HEALTH ISSUES, DOCTOR'S VISITS AND DEALING WITH A COMPANY WHO SIMPLY, DOES NOT CARE.