2015 Volkswagen Tiguan

While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child’s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called the VW dealership and was told this is a problem with the clock spring in the steering wheel behind the airbag. This part controls all the functions of the steering wheel. He also mentioned NHTSA has several complaints and the warranty was extended to 120,000 miles. This is relatively a low threshold as more and more people are keeping cars longer with cost. I have 121,190 miles on my Tiguan and am told this is an $800 fix. It is only a miracle this child was not killed. I would be curious how many have been injured, or killed, and the faulty spring has not been pinpointed. I believe this is and immediate threat to safety as one cannot be sure if the airbag will work nor can you summons help with the panic feature as the horn does not work. I believe an immediate recall should be issued regardless of mileage.

The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn was inoperable. The air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering wheel clock spring needed to be replaced. The dealer informed the contact that the parts for repair were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide further assistance. The failure mileage was approximately 74,000.

My vehicle is experiencing multiple issues and I’m certain it has been hacked. All began happening around the same time. The front passenger seat air bag goes off and on with or without a person sitting in it. The voice activation prompt goes off on its own, the battery drains for no apparent reason, I get messages all at once (drivers side auto operation console) all go off back to back and then all messages go off at once and it dies. The car is running poorly (sputtering, very heavy pull on the engine). The temperature and miles left before gas tank is empty is completely off most of the time. I can fill my gas tank up and it should be around 480 miles and go down as driven, but I will show less than that (for example 360) and then as I drive it will go up by a few miles vs down and it isn’t dependable at all. I am a terrified single mother and have a child. I want this car inspected. Please help me. We do not feel safe and I feel forced to drive this car. Thank you

WHILE SLOWLY TURNING LEFT TO PARK AT A GAS STATION I HEARD A "SNAP" AND FOUND THAT MY AIRBAG LIGHT CAME ON AND NONE OF THE CONTROLS ON MY STEERING WHEEL WERE WORKING. AFTERWARDS I NOTICED A CONSISTENT CLICKING NOISE WHENEVER I WOULD TURN THE WHEEL. AFTER RESEARCHING I AM CONFIDENT THAT THIS IS AN ISSUE WITH THE RIBBON WIRE LEADING DOWN THE STEERING COLUMN FROM THE CLOCK SPRING. MANY OTHER VOLKSWAGEN MODELS ARE HAVING THE SAME ISSUE AND RECALLED FOR THIS PROBLEM. MINE HAS NOT YET BEEN RECALLED AND THIS IS A SAFETY ISSUE. THIS IS A 2015 MODEL THAT I PURCHASED IN MARCH OF 2018 AND THE ISSUE OCCURRED 6 MONTHS AFTER I PURCHASED THE VEHICLE.