2024 Volkswagen Taos

The center console repeatedly displays the message "Emergency call cannot be made." The message first appeared in approximately a few months after starting the lease and has recurred since. When it appears it interrupts navigation guidance and audio playback, and it can repeat several times during a single drive, including while driving at highway speed. The repeated alerts are a distraction while driving. The emergency call (SOS) system does not function reliably. I cannot depend on it to summon assistance after a crash, which is the purpose of the system. The vehicle was taken to several authorized VW dealers. They said this is a known issue and had little to offer. I contacted VW directly who helped change the network configuration on the telematics unit. The fault stopped for approximately 6 month and then returned. It is currently occurring on a regular basis. The vehicle has approximately 10,000 miles. No crash, fire, or injury has resulted.

The contact owns a 2024 Volkswagen Taos. The contact stated that while reversing, the rearview camera was intermittently inoperable. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The contact associated the failure with NHTSA Campaign Number: 26V473000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was approximately 42,000.