2012 Volkswagen Routan

NHTSA Recall 14v396 is probably the best correction to this issue. My van has shut off mid-driving while my children are in the car with me. It is so dangerous in the road. I can't move the steering wheel. Mechanics can't seem to diagnose the problem because the van doesn't give any computer codes when it would shut down. There are similar complaints and I wonder how Volkswagen knows of this issue and has failed to inform the owners of these vehicles. Chrysler had a similar issue and did a recall. I hope Volkswagen would acknowledge this issue.

On Thursday January 6, 2022, I took my car Volkswagen Routan 2012 to the service center because the check engine light went on and the engine revving. The service center took a week for diagnostic it, then they informed me on January 13, after charging me $180 that it needs a new transmission because it stuck in limp mode (see attached report). I asked the customer service to contact Volkswagen representative because this problem seems to be a manufacture problem, especially the car run less than 85000 miles and all maintenance service done on time with Volkswagen dealership. This mileages are considered very low to have a transmission problem with well maintained car. They took another three weeks to report me by phone that Volkswagen refused completely to take care or to share responsibility for this problem and they rejected my claim.  Because the claim runs by the dealership “service center” on behalf of me, I asked their customer service representative to email me what is Volkswagen final decision and why?  Three days later, the customer service told me by phone “it’s confidential” and they can not email me.

referenced to recall nhsta Id no:11v-151 same issue happens on newer models, the car key ignition switch does not secure the key and that causes the car shut-down in tje middle of highway or road intermittently! ıt does not give any dashboard warning and no codes! all the lights are being gone and even ac shuts off! when ı push the key the lights come back on and the car can be turned on again. similiar problems are poster on youtube: https://youtu.be/ZESy-MnVPZs

I WAS IN A PRETTY BAD CAR ACCIDENT 4/5/2019 WITH 6 KIDS IN THE CAR AND NONE OF THE AIRBAGS DEPLOYED.. WE WERE I MOTION WHEN CAR INFRONT OF ME TRIED TO AVOID THE CAR IN FRONT OF HIM. I SAW HIM AND I TRIED TO AVOID HIM SO MY LEFT FRONT HIT HIS REAR RIGHT SIDE. NONE OF THE AIRBAGS DEPLOYED AND NOW I HAVE A HORRIBLE CONCUSSION IN THE HOSPITAL!

WHILE DRIVING, THE CAR WILL SUDDENLY STALL ALL LIGHTS WILL COME ON. SOMETIME IT WILL START BACK UP WHEN PUSHING START BUTTON AND OTHER TIMES IT WILL TAKE A FEW MINUTES. THIS USUALLY HAPPENS WHEN GOING UNDER 10 MPH. IT IS ALSO SOMETIMES DIFFICULT TO START AFTER ALL THE LIGHTS WILL COME ON AND THEN OFF. WE HAVE REPLACED THE BATTERY AND STARTER AND THAT HASN'T FIXED THE ISSUE.

WHILE DRIVING ON A CITY STREET ROADS MAY HAVE HAD A LITTLE ICE ON THEM. FELT A SHARP SENSATION TO MY OUTER ANKLE AREA (I BELIEVE AT THE TIME I WAS IN THE PROCESS OF BREAKING TO COME TO A STOP. SHORTLY AFTER FELT THE SAME SENSATION TO MY ANKLE SHARP, BURNING, NOTICED THE SENSATION FELT ELECTRICAL FELT WARM SENSATION NEAR HIP AREA... I BELIEVE THE SENSATION WAS ELECTRICAL CURRENTS THAT PENETRATED TO MY ANKLE. UPON THIS THOUGHT I IMMEDIATELY TURNED OFF MY SEAT WARMER, NOTICED THE HEEL OF MY BOOT MAY HAVE BEEN SITTING IN A WET AREA ON MY FLOOR MAT FROM THE MELTED SNOW ON MY BOOTS AND MY BOOTS HAD A METAL CLASP ON IT AT THE EXACT LOCATION THE PAINFUL SHARP ELECTRICAL SENSATION FELT ON MY ANKLE. PAIN DID NOT OCCUR AGAIN ONCE THE SEAT WARMER WAS TURNED OFF. NOTICED DULL TINGLING SENSATION IN MY MIDDLE FINGER SHORTLY AFTER THE SECOND EPISODE ALONG WITH WHAT FELT A LITTLE LIKE INDIGESTION.

THE PROBLEM STARTED WITH THE CAR NOT STARTING ON VARIOUS OCCASIONS. I JUST THOUGHT IT WAS A FLUKE. THEN IT DIED ON ME MULTIPLE TIMES WHILE DRIVING VARIOUS SPEEDS UPWARD OF 70 MPH. EVERYTHING WOULD TURN OFF AND THEN I WOULD PULL OVER AND IT WOULD START RIGHT BACK UP. UPON THOSE THINGS HAPPENING I DECIDED TO TAKE IT IN. AS I WAS HEADING HOME ON THE HIGHWAY GOING ABOUT 75 MPH THE CAR ACCELERATED WITHOUT ME TOUCHING THE GAS AND THEN THE TRANSMISSION DROPPED AND IT DIED. VERY SCARY. I TOOK IT IN AND THEY CONCLUDED THAT IT WAS SOMETHING TO DO WITH THE TRANSMISSION. $1000 LATER THE DEALERSHIP ASSURED ME THE PROBLEM WAS FIXED. AFTER DRIVING IT FOR ABOUT THREE DAYS THE PROBLEMS PERSISTED. IT WOULDN'T START RIGHT UP AND THEN IT STALLED ON ME WHILE IN REVERSE OUT OF MY DRIVEWAY.