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2011 Volkswagen Routan

Owner reports · Recalls · Investigations

More warning signs than most Routan years

Owner complaints for the 2011 Volkswagen Routan are substantially higher than the model-year median of 63.

About this comparison →

How this year compares

Owner complaints by model year

Other model years Selected year
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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

147 reports with mileage · 28 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 111 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 48 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports2 fire reports3 injury reports

What owners actually said

175 reports
147,000 miles · Oct 21, 2019
Electrical SystemEngine

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER, DECELERATED TO 25 MPH, AND STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY THIRTY MINUTES. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT STARTING…

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER, DECELERATED TO 25 MPH, AND STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY THIRTY MINUTES. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT STARTING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. *DT*JB*DT

NHTSA ODI #11269896

184,000 miles · Oct 21, 2019
Engine

TL* THE CONTACT OWNS A 2001 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE ENGINE SHUT OFF AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE ANTI-THEFT SYSTEM ACTIVATED AND THE CONTACT COULD NOT RESTART THE VEHICLE. THE VEHICLE REMAINED PARKED IN A LOT. AN UNKNOWN DEALER AND THE MANUFACTURER STATED THAT …

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TL* THE CONTACT OWNS A 2001 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE ENGINE SHUT OFF AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE ANTI-THEFT SYSTEM ACTIVATED AND THE CONTACT COULD NOT RESTART THE VEHICLE. THE VEHICLE REMAINED PARKED IN A LOT. AN UNKNOWN DEALER AND THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE MANUFACTURERS FOR BOTH VOLKSWAGEN AND CHRYSLER REFERRED THE CONTACT TO EACH OTHER AND DID NOT WANT TO ADDRESS THE MALFUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 184,000.

NHTSA ODI #11269893

64,500 miles · Aug 24, 2019
Vehicle Speed Control

CLOCK SPRING FAILURE CAUSING THE CRUISE CONTROL TO NOT WORK. SEARCH INDICATED THE SAME CLOCK SPRING ISSUE WITH OTHER VW MODELS IN THE SAME YEAR. IT IS AN ONGOING PROBLEM AND THE DEALER IS NOT WILLING TO HELP WITHOUT AUTHORIZING HUNDREDS OF DOLLARS FOR TROUBLESHOOTING.

NHTSA ODI #11246253

9,819 miles · Aug 12, 2019
Electrical SystemEnginePower Train

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. EVER SINCE THE VEHICLE WAS PURCHASED NEW FROM NATIONAL VOLKSWAGEN (2223 N MARINE BLVD, JACKSONVILLE, NC 28546, (844) 872-2972), THE CONTACT HAD BEEN EXPERIENCING FAILURES. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE PROPERLY AND THE INSTRUMENT PANEL INDICATORS KEPT ILLU…

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. EVER SINCE THE VEHICLE WAS PURCHASED NEW FROM NATIONAL VOLKSWAGEN (2223 N MARINE BLVD, JACKSONVILLE, NC 28546, (844) 872-2972), THE CONTACT HAD BEEN EXPERIENCING FAILURES. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE PROPERLY AND THE INSTRUMENT PANEL INDICATORS KEPT ILLUMINATING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THEY REPROGRAMMED THE COMPUTER FOR THE POWER TRAIN. THE FAILURES RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE POWER TRAIN COMPUTER WAS REPROGRAMMED AGAIN, BUT THE FAILURES CONTINUED. ON ANOTHER OCCASION, THE SIDE DOORS OPENED WITHOUT WARNING WHILE DRIVING ON THE HIGHWAY. THE CONTACT MOVED TO A DIFFERENT STATE AND TOOK THE VEHICLE TO LITHIA VOLKSWAGEN OF RENO (7063 S E VIRGINIA ST, RENO, NV 89511, (775) 800-5704). THE DEALER COULD NOT RECREATE THE FAILURES; HOWEVER THE CHECK ENGINE AND BATTERY INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS DIAGNOSED AND IT WAS DISCOVERED THAT THE ENGINE WAS FROM A CHRYSLER TOWN AND COUNTRY. THE RESULTS DETECTED THAT A TUNE UP WAS NEEDED. THE CONTACT STATED THAT THE VEHICLE WOULD OCCASIONALLY SHUT OFF AND THEN RESTART. THE 2011 TOWN AND COUNTRY VEHICLES WERE RECALLED REGARDING THE TOTALLY INTEGRATED POWER MODULE). THE VOLKSWAGEN MANUFACTURER WAS CONTACTED AND DID NOT RESPOND. THE RECALL WAS NOT EXTENDED TO VOLKSWAGEN VEHICLES WITH CHRYSLER ENGINES. THE FAILURE MILEAGE WAS 9,819.

NHTSA ODI #11243327

78,800 miles · Jul 30, 2019
Electrical SystemUnknown Or Other

VAN INTERMITTENT STARTS, HAD THE WIN REPLACED AND IT'S STILL DOING IT, DEALERSHIP CAN'T FIGURE IT OUT. SAME YEAR AND MAKE HAS MANY OF THE SAME PROBLEM AND COMPLAINTS. FRUSTRATING THAT THE MANUFACTURER WILL NOT TAKE RESPONSIBILITY.

NHTSA ODI #11240621

82,000 miles · Jul 30, 2019
Electrical System

VAN IS MISSING AND WOULD TURN OFF COMPLETY WHILE DRIVING DOWN THE ROAD. LOSS OF BRAKE POWER AND POWER STEERING( VERY HARD TO STOP AND STEER). I BELEIVE IT IS THE IGNITION SWITCH OR THE TIPM.

NHTSA ODI #11240575

52,000 miles · Jun 20, 2019
Electrical SystemEngineFuel/propulsion System

MY CHECK ENGINE LIGHT CAME ON SO I HAD THE CODE CHECKED IT INDICATED THAT O2 SENSORS NEEDED REPLACED THEN THE CODE INDICATED A CYLINDER 4 MISFIRE? IHAVE REPLACED THE IGNITION COIL PACK, CHECKED CYLINDER COMPRESSION, CHANGED SPARK PLUGS AND FUEL INJECTOR AND I STILL HAVE THE PO304 CODE ENGINE MISFIRE CYLINDER #4??? I AM SO FRUSTR…

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MY CHECK ENGINE LIGHT CAME ON SO I HAD THE CODE CHECKED IT INDICATED THAT O2 SENSORS NEEDED REPLACED THEN THE CODE INDICATED A CYLINDER 4 MISFIRE? IHAVE REPLACED THE IGNITION COIL PACK, CHECKED CYLINDER COMPRESSION, CHANGED SPARK PLUGS AND FUEL INJECTOR AND I STILL HAVE THE PO304 CODE ENGINE MISFIRE CYLINDER #4??? I AM SO FRUSTRATED WHAT ELSE COULD I BE MISSING TO CLEAR THIS CODE ISSUE?

NHTSA ODI #11221448

150,000 miles · Jun 3, 2019
Electrical System

WHILE DRIVING ON A RURAL TWO LANE HIGHWAY, WITHOUT WARNING DASH LIGHTS CAME ON, AIR CONDITIONER CHANGED TO HEAT, DVD PLAYER TURNED OFF, AND WHEN ACCELERATOR PRESSED VAN ACCELERATED ERRATICALLY. I PULLED OVER IMMEDIATELY AND TURNED THE VAN OFF. THE VAN WOULD NOT TURN BACK ON. THE DIODES IN THE ALTERNATOR FAILED. WHEN LOOKING UP…

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WHILE DRIVING ON A RURAL TWO LANE HIGHWAY, WITHOUT WARNING DASH LIGHTS CAME ON, AIR CONDITIONER CHANGED TO HEAT, DVD PLAYER TURNED OFF, AND WHEN ACCELERATOR PRESSED VAN ACCELERATED ERRATICALLY. I PULLED OVER IMMEDIATELY AND TURNED THE VAN OFF. THE VAN WOULD NOT TURN BACK ON. THE DIODES IN THE ALTERNATOR FAILED. WHEN LOOKING UP INFORMATION ON THIS PROBLEM I FOUND THAT THIS SAME PART HAS BEEN RECALLED IN OTHER VEHICLES FOR THIS SAME PROBLEM BUT NOT IN THE ROUTAN. I WAS VERY LUCKY THAT I PULLED OVER AND WAS ABLE TO STOP BEFORE MY BRAKES WENT OUT. I HAD TWO YOUNG CHILDREN IN THE CAR WITH ME.

NHTSA ODI #11217455

112,200 miles · May 31, 2019
Air Bags

"TAKATA RECALL" THE AIRBAG WARNING LIGHT HAS BEEN COMING ON/OFF FOR THE LAST 2 WEEKS. I CHECKED THE RECALL AND SEE THERE ISN'T ONE. I CALLED A MECHANIC AND HE COULDN'T TELL ME WHY THE LIGHT WOULD BE CONTINUALLY GOING ON/OFF. WHAT NEEDS TO BE DONE?

NHTSA ODI #11217142

90,000 miles · May 23, 2019
Structure

DRIVER'S SIDE SLIDING PASSENGER DOOR IS STUCK IN LOCKED POSITION. UNABLE TO OPEN DOOR MANUALLY OR WITH REMOTE. PROBLEM SHOWED UP AROUND 90,000 MILES, NO INDICATION OF A CAUSE.

NHTSA ODI #11209559

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.