2009 Volkswagen Rabbit

I am making a complaint against volkswagen for refusing to perform the abs safety recall. The ABS module is dead, I found out the hard way that I have no ABS or traction control. I stopped on the highway and lost control, I could have died and the van that hit me twice could did worse. The dealer refuses to perform the recall and is completely unhelpful. Yes there were warning lights and thats why I took it to the dealer. P.S. This happened a day before the accident. Two different VW dealers refused to perform the ABS module recall on my car even though Volkwagen customer care called to make my appointment, the car was too old, the repair was to expensive and also that the module wasnt communicating. It specifically says it in the recall, that if the module is not responding to replace it. The next day when I driving the car on the highway, I stepped on the brakes and the car started spinning on the highway, It spun into another lane and hit another car. I realized that the car did exactly what a car with no ABS would do.

WHEN DRIVING, MY 09 RABBIT, THE POWER STARING LIGHT WILL FLASH YELLOW TO RED AND THEN STAY RED, I'M JERKED TO THE SIDE, RIGHT AND LEFT . ON SOME OCCASIONS WHEN MAKING A RIGHT TURN, IT FEELS AS THOUGH I'M BEING SLING SHOT FORWARD, I HAVE A TERRIBLE WOBBLE AND WHEN THIS HAPPENS I CANNOT ACCELERATE OVER 45 WITHOUT THE CAR SOUNDING LIKE A HELICOPTER, MY AC AND ABS LIGHT WILL FLASH ON THEN OFF SPORADICALLY. MY TRANSMISSION SLIPS PERIODICALLY AND THIS HAPPENS REGARDLESS IF I'M ON THE HIGHWAY OR CITY STREETS. I HAVE BEEN TO FOUR MECHANICS, I'VE HAD THE RIGHT FRONT AXLE REPLACED, TIRES ROTATED AND BALANCED, A NEW BATTERY AND A FRONT END ALIGNMENT. LUCKILY THE LAST MECHANIC I TOOK THE CAR TO HOOKED IT UP TO HIS MACHINE AND GOT CODES FOR THE ELECTRONIC STABILITY CONTROL MALFUNCTION AND ABS MODULE MALFUNCTION. I HAVE CHECKED THE RECALL SITE AND BOTH MODULES HAVE BEEN RECALLED FOR MY MAKE, MODEL AND YEAR, HOWEVER MY VIN IS NOT INCLUDED.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN RABBIT. THE CONTACT TOOK THE VEHICLE TO MCKENNA VOLKSWAGEN (18303 STUDEBAKER ROAD, CERRITOS CA, 90703, 1-855-995-7761) FOR NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) IN 2017. THE VEHICLE FAILED THE DIAGNOSTIC MODULE TEST AND THE DEALER REFUSED TO REPLACE THE ABS CONTROL MODULE AS STATED IN THE RECALL. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000.

ABS BRAKE MODULE FAILED DEACTIVATING ESC AND POWER STEERING CAUSING UNEXPECTED OVER STEER AND UNDER STEER, CAUSING MOMENTARY LOSS OF CONTROL OF VEHICLE. RECALL ISSUED AND NEW SOFTWARE FLASHED TO MODULE. VWOA FAILED TO REPLACE FAULTY MODULE PROBLEM STILL EXISTS. FAILURE OCCURRED ON A CLEAR DRY AFTERNOON IN CITY DRIVING AT 45 MILES AN HOUR IN A CURVE. ALMOST PUT VEHICLE IN DITCH.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN RABBIT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT TOOK THE VEHICLE TO CRESTMONT VOLKSWAGEN (730 NJ-23, POMPTON PLAINS, NJ 07444, (973) 839-4000). AFTER UPDATING THE SOFTWARE FOR THE ABS, THE DEALER DISCOVERED THAT THE ABS HYDRAULIC PUMP WAS NOT WORKING AND WOULD COST $2,500 TO REPAIR. THE DEALER STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 127,000.

5/31/18 TOOK CAR IN FOR THE ABS MODULE RECALL. THEY DID A "SYSTEM UPDATE" LESS THEN SIX MONTHS LATER WHEN DRIVING ALL OF A SUDDEN EVERY LIGHT ON THE DASH STARTED FLASHING AND THE CAR BECAME DIFFICULT TO STEER AND BREAK SO WE IMMEDIATELY TOOK IT TO THE DEALERSHIP. AT FIRST THEY SAID IT NEEDED THE FANS REPLACED SO WE PAID $980.88 TO HAVE THAT DONE. WHEN DRIVING THE CAR HOME FROM THE DEALERSHIP ALL THE LIGHTS STARTED FLASHING AGAIN AND SO WE TOOK IT BACK TO THE DEALERSHIP AND AFTER TWO WEEKS AT THE DEALERSHIP AND "39 DIFFERENT COMMUNICATION CODES" THEY SAID THE ABS MODULE FAILED COMPLETELY AND NEEDS REPLACED. I CALLED COOPERATE VW FOR HELP BUT COOPERATE VW REFUSES TO REPLACE THE MODULE AS PART OF THE RECALL BECAUSE " IT DOESN'T SHOW A CERTAIN CODE" AND "IT DIDN'T FAIL AT THE TIME THEY DID THE SYSTEM UPDATE". THIS IS OVER A $2000.00 FIX AND WE ARE UNABLE TO AFFORD IT. I AM LEFT PAYING ON A CAR I STILL OWE $4000.00 ON THAT ISN'T SAFE TO DRIVE BECAUSE I CAN'T AFFORD AN ADDITIONAL $2000.00 TO FIX A KNOW PROBLEM THAT VOLKSWAGEN WON'T FIX. THIS IS HEARTBREAKING AND BEYOND UPSETTING WHEN THE LOCAL DEALERSHIP "AGREES THAT COOPERATE SHOULD FIX IT BUT THERE IS NOTHING HE CAN DO". HE EVEN SAID THAT THIS IS "A MAJOR PROBLEM WITH A MAJORITY OF THE CARS HE HAS BEEN WORKING ON". IT'S JUST NOT RIGHT!!!