2021 Volkswagen Passat

I have encountered severe and unresolved issues with the vehicle, and despite multiple visits to Serramonte VW dealership, the problems persist. I leased this car from VW Serramonte on 8/29/2021, and their contact information is as follows: Serramonte Volkswagen 711 Serramonte Blvd. Colma, CA 94014 (650) 756- 9000 www.serramontevw.com To provide context, the vehicle began experiencing unresolved electrical problems at just 7,000 miles. Despite repeated attempts for repairs at the dealership, these issues persist. Additionally, at only 9,000 miles, abnormal wear on the rear brake pads and rotors was discovered, requiring replacement. The dealership acknowledged the unusual nature of this problem, stating that it typically occurs after 30,000 miles in a typical car. The combination of these issues in a new vehicle with such low mileage is concerning and raises questions about the vehicle's quality and safety standards.

The contact owns a 2021 Volkswagen Passat. The contact stated that the rear brake pads were generating an excessive amount of brake dust. The dealer was notified. The contact stated that he was informed a year later at a vehicle State Inspection, that the rear brakes were significantly worn. The vehicle was taken to the dealer, where it was diagnosed that there was an uneven brake wear as the rear brakes were prematurely worn while the front brakes were in very good condition. The dealer notified the manufacturer, who informed the dealer that there would be no assistance as the vehicle was not covered under warranty. The vehicle was not repaired. The failure mileage was approximately 5,000.