2015 Volkswagen Passat

The clockspring has failed. It was identified by Safford VW in Fredericksburg in March 3 2022 because of the airbag light illuminating. I was told the clockspring part is on national backorder and given my car back. The Horn does not work, the airbag light is on, the airbags would not function in the steering wheel if needed and none of the steering controls work. The vehicle will not pass state inspection. The dealer will not provide a rental for this issue and VW cannot provide any information on this backordered part. VW requires the dealer to provide a rental for 10 days before they will consider a buyback of the vehicle for a warranty repair and the dealer refuses to provide a rental for clockspring issues. I have repeatedly called Safford VW for updates who told me they have multiple vehicles waiting for the same part and cannot help me. I called VW and they also cannot provide any updates for this part and have no resolve on how to make my vehicle safe to drive on a factory warranted part. I requested a vehicle buy back with VW and the request was denied because the vehicle has to have been at the dealer for more than 10 days OR multiple repairs for the same problem. I am stuck in a loop with VW and a faulty factored warranted part that cannot be produced.

CATASTROPHIC SAFETY ISSUE MANY of the warning lights on the instrument cluster are illuminated. These include: * ABS is steadily illuminated. * Airbag is steadily illuminated. * The speedometer is not functioning showing "0" so I can't tell how fast I'm going. * The steering system indicator light is steadily illuminated. * Check Engine/Engine Malfunction is intermittent. * The Electric Power Control indicator is intermittent. * ESP/ASR is steadily illuminated. * The Alternator indicator light is intermittent * Tire Pressure Monitoring is steadily illuminated. * The fuel gauge is moving ranging from empty to full therefore the low fuel indictor flashed frequently. * Several times when depressing the accelerator instead of gaining power, acceleration dropped off. In traffic, at highway speeds, this is an additional serious safety issue. I HAVE MADE NO MODIFICATION TO THE VEHICLE OTHER THAN REGULAR MAINTENANCE AND NEW TIRES. I took the car to the local dealership where the on-site technical advisor speculated that the wheel speed sensor was at fault. This did not build confidence.

Clock Spring failure in June 2020. Vehicle's mileage was 133,390 therefore out of recall warranty by 13K miles. Paid $330.00 to dealer to have clock spring replaced on 6/18/20. A year later, on 6/20/21 the clock spring has once again failed and the dealer is indicating that the clock spring repair is out of warranty. I will now have to pay $400.00 to have a second clock spring installed. I am certainly not the only 2015 Passat owner with this issue of having to replace multiple clock springs. Unfortunately I wasn't lucky enough to even have the first repair covered for the clock spring. Should I expect to have to pay for a new clock spring every year? Please investigate. Thanks very much.

The oil light/message comes on, the engine burns oil excessively about 1 quart every 1,000 miles or so. Our biggest fear is that this will continue to get worse and the engine may seize up at some point due to this issue and cause a loss of power and/or a severe accident for us or anyone operating one of these VW vehicles with the same issue. VW indicated that this is "normal" but it does not seem "normal". We have never owned a vehicle (even older vehicles back in the 80s/90s) that had an issue like this, and this is a newer (2015) vehicle that we bought brand new. We had the shop look at the vehicle and they said it is burning oil and there might be a class-action against VW for it burning oil. It did not have this issue until some time after 30,000 miles which tells us that something changed in the engine at some point. With all of the burning oil, this cannot be good for air quality and the environment - not sure how many of these engines are on the road currently, but multiplied out it has to be contrary to any clean air acts that may exist in various states or at the federal level. Additionally, the oil is special "european" and is relatively expensive - the manufacturer indicates up to 10,000 miles between oil changes, so that could be up to 10 quarts of oil burning into the atmosphere (and costing money) for a single VW vehicle every few months, not to mention the safety concern if someones engine seizes up as a result causing a loss of power, loss of power steering, loss of power brakes, etc. The date shown for 'incident' is the most recent date that we had to add oil due to this issue.

On May 4th 2021 start button was replaced. While driving back the car from the dealer, car started to idle violently. Same thing happened the next day. So I drove it to the dealer. Service Manager requested a mechanic to drive the car around and this time we could not reproduce the problem. Instead of running any diagnostics, service manager asked me to leave. Then for past 3 months this problem has been happening on and off. For past 3 days the car started to shake violently at lights (awaiting green signal) and ESC warning started to appear on the dash board. Today I took it to the dealer and they suggested me to change intake cam shaft etc with a total estimate of $ 5000.00 Before the change of start button this car ran just fine.

For about 2 years my vehicle has been vibrating at the steering wheel. I have replaced the tires twice, have done multiple tire balances, rotations, road force tests, alignments, and have requested multiple inspections of all components associated with the steering assembly. All possible solutions have apparently been insufficient or they have been found inconclusive. The technicians at the dealership have been unable to identify the cause of the vibration. Due to this, my steering wheel has continued to vibrate for about 2 years. The vibration occurs around highway speeds as well as when braking. I have recorded multiple videos that show this as well as having testament from multiple people, including dealership staff. The vibration has slowly but surely gotten worse over time and I am afraid that something will break and cause me to have an accident or severe injuries.

I TOOK MY VW IN AT 90000 AND IT WAS IN NEED OF A STEERING CLOCK SPRING, HERE I AM 30K MI LATER AND GUESS WHAT. I AM TOLD THIS IS NORMAL BUT I THINK HE SAME BREATH THE MANGER TELLS THE OTHER CUSTOMER NOT TO WORRY ABOUT IT THAT IT WAS ONLY 2015S . 400 BUCKS LATER !!! AND THAT WAS HALF. HOW IS THIS NOT AN ISSUE OR DEFAULT!! I WAS LITERALLY IN THE DRIVE THRU AND HONKED MY HORN NEXT THING J KNOW MY WARNING SYSTEM TELLING ME MY AIRBAGS SUCK.

I PURCHASED THE VEHICLE FROM EMPIRE AUTO USED. I HAD AN ISSUE WITH THE HORN AND THEY TOLD ME IT WAS A RECALL ON THE CLOCKSPRING. I DECIDED TO TAKE IT TO THE DEALER ITSELF FOR THE SERVICE. THE PART HAS BEEN REPLACE LIKE 3 TIMES ALREADY. I CONSIDER THIS A SAFETY ISSUE. THEY CAN'T FIGURE OUT IT KEEPS HAPPENING. PLEASE ADVICE, THE LAST SERVICE DATE WAS ON 01/25/2021. AT THE PRESENT TIME I GOT NO HORN AGAIN.

THIS IS REGARDING THE AIR CONDITIONER (AC). I PURCHASED A USED 2015 VOLKSWAGEN PASSAT FROM PEARSON CHRYSLER JEEP DODGE ON FEB.16, 2020; ODOMETER READING WAS 54454. I DID NOT TEST DRIVER THE CAR BEFORE I PURCHASED IT. THAT WAS A BIG MISTAKE. WHEN I PICKED THE CAR UP A FEW DAYS LATER, THE SALESPERSON TURNED THE AC ON HIGH SPEED. I TURNED IT OFF AND HE TURNED IT BACK ON. I TURNED IT OFF AGAIN. IT APPEARED HE WAS HIDING SOMETHING. IT WAS FEBRUARY. I DID NOT NEED THE AC ON. MY SON AND I WAS QUICK TO NOTICE THIS NOISE THAT SOUNDED LIKE A HOT WATER HEATER NOISE. DESCRIPTION: THE NOISE IS LIKE A SMALL HOT WATER HEATER MAKES WHEN THE WATER TEMPERATURE IS COOL AND THE HEATER COMES ON TO INCREASE THE TEMPERATURE SO THAT THE WATER IS HOT AGAIN. THE NOISE CONCERNING THE AC CONTINUED. IN MARCH, PEARSON HAD VOLKSWAGEN KIA SERVICE MY VEHICLE. ACCORDING TO THE INVOICE FROM WB VOLKSWAGEN KIA, THEY INSTALLED A/C DYE. THE NOISE WAS VERY LOW. IN MAY I NOTICED THE AC WAS NOT COOLING MY CAR. I DROPPED MY CAROFF AT PEARSON SERVICE DEPT.ON JUNE 3 &JUNE 10. PEARSON INVOICE STATED, "SUBLET VEHICLE TO WB VOLKSWAGEN, VW. FOUND CONDENSER FAULTY, VOLKSWAGEN EVACUATED A/C SYSTEM, REMOVED AND REPLACED CONDENSER, RECHARGED A/C TO PROPER LEVEL. RECHECKED. OK" THE NOISE IS STILL THERE. I FIND THIS INTERESTING, THE INVOICE IN MARCH WAS DOCUMENTED FROM VOLKSWAGEN KIA AND THE SECOND INVOICE FROM PEARSON FOR THE RECORD, A SERVICE REP. IN THE SERVICE DEPT. AT PEARSON TOLD ME THAT THEY DO NOT WORK ON FOREIGN CAR. I WOULD LIKE THE NOISE TO CEASE PERTAINING TO THE AIR CONDITIONER. I HAVE NEVER HAD THIS ISSUE WITH AIR CONDITIONER IN CARS THAT OWNED IN THE PAST.