2015 Volkswagen Passat

The contact owns a 2015 Volkswagen Passat. The contact stated that while driving approximately 75 MPH with the cruise control engaged, the defroster failed and became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the heater core needed to be replaced. The vehicle was not repaired. There was a previous coolant flush and timing belt replacement at approximately 80,000. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 113,000.

The contact owns a 2015 Volkswagen Passat. The contact stated while driving 5 mph and making a left turn, the vehicle stalled in the middle of the road of oncoming traffic. The contact placed the vehicle into park and restarted the vehicle. The contact stated no warning light was illuminated. Additionally, the vehicle would shudder and idle at a high RPM when she started the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a fuel pump sensor needed to be replaced. The vehicle was repaired; however, the stalling failure reoccurred. The contact stated that the check engine warning light was also illuminated. The manufacturer had not been informed of the failure. The failure mileage was approximately 79,000.

The oil light/message comes on, the engine burns oil excessively about 1 quart every 1,000 miles or so. Our biggest fear is that this will continue to get worse and the engine may seize up at some point due to this issue and cause a loss of power and/or a severe accident for us or anyone operating one of these VW vehicles with the same issue. VW indicated that this is "normal" but it does not seem "normal". We have never owned a vehicle (even older vehicles back in the 80s/90s) that had an issue like this, and this is a newer (2015) vehicle that we bought brand new. We had the shop look at the vehicle and they said it is burning oil and there might be a class-action against VW for it burning oil. It did not have this issue until some time after 30,000 miles which tells us that something changed in the engine at some point. With all of the burning oil, this cannot be good for air quality and the environment - not sure how many of these engines are on the road currently, but multiplied out it has to be contrary to any clean air acts that may exist in various states or at the federal level. Additionally, the oil is special "european" and is relatively expensive - the manufacturer indicates up to 10,000 miles between oil changes, so that could be up to 10 quarts of oil burning into the atmosphere (and costing money) for a single VW vehicle every few months, not to mention the safety concern if someones engine seizes up as a result causing a loss of power, loss of power steering, loss of power brakes, etc. The date shown for 'incident' is the most recent date that we had to add oil due to this issue.

On May 4th 2021 start button was replaced. While driving back the car from the dealer, car started to idle violently. Same thing happened the next day. So I drove it to the dealer. Service Manager requested a mechanic to drive the car around and this time we could not reproduce the problem. Instead of running any diagnostics, service manager asked me to leave. Then for past 3 months this problem has been happening on and off. For past 3 days the car started to shake violently at lights (awaiting green signal) and ESC warning started to appear on the dash board. Today I took it to the dealer and they suggested me to change intake cam shaft etc with a total estimate of $ 5000.00 Before the change of start button this car ran just fine.

I BOUGHT THIS VEHICLE AT DRIVETIME IN PITTSBURGH (NORTH HILLS) WITH 36,000 MILES. THE ENGINE HAD A LOUD SOUND FROM THE MOMENT THAT I TOOK IT OFF THE LOT. I WAS TOLD "THAT IS HOW VWS SOUND". PROGRESSIVELY IT HAS GOT WORSE, NOW I HAVE AN ESTIMATE TO REPLACE A TIMING CHAIN AND CAMSHAFT WITH ONLY 82,987 MILES. THIS IS INSANE. IT HAS ALWAYS BEEN BAD, AND I AM FURIOUS.