2015 Volkswagen Passat

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. VOLKSWAGEN OF MACON (4786 RIVERSIDE DR, MACON, GA 31210, (478) 781-7701) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TAKATA RECALL I RECEIVED A TAKATA RECALL NOTICE RECENTLY FOR MY 2015 VW PASSAT. I AM CURRENTLY A DOD CIVILIAN WORKING AND LIVING IN GERMANY. WHEN I MOVED HERE 2 YEARS AGO FOR MY JOB I SHIPPED MY CAR WHICH DID NOT HAVE A RECALL PLACED ON IT AT THE TIME. WHEN I RECEIVED THE NOTICE I CONTACTED VW CUSTOMER CARE FOR ASSISTANCE. DUE TO MY LOCATION THEY REFERRED ME TO THE OVERSEAS MILITARY CARS SERVICE (OMCS) FOR FURTHER ASSISTANCE IN COORDINATING RECALL REPAIRS WITH VW DEALERS IN GERMANY. I DID SO, HOWEVER WAS INFORMED BY THE OMCS REP THAT THE RECALL WAS ONLY APPLICABLE IN THE US AND THAT THE REQUIRED PARTS AND TOOLS TO COMPLETE THE RECALL IS NOT AVAILABLE OVERSEAS FOR THE RECALL TO BE COMPLETED BY LOCAL VW DEALERS (SEE ATTACHED PHOTO OF EMAIL). SHE SAID OMCS HAS ALERTED VW OF THIS ISSUE BUT RECEIVED NO RESPONSE. SHE SAID THERE WAS NOTHING OMCS COULD DO AND I NEEDED TO DIRECT ALL OF MY QUESTIONS TO THE MANUFACTURER. I CONTACTED VW AGAIN AND EXPLAINED THE SITUATION, BUT RECEIVED A RESPONSE THAT THERE WAS NOTHING THEY COULD DO AND I NEEDED TO DIRECT ALL FURTHER QUESTIONS AND REQUEST FOR ASSISTANCE TO OMCS (SEE ATTACHED EMAIL). I HAVE CONTACTED BOTH AGENCIES REPEATEDLY AND REQUESTED TO SPEAK TO SUPERVISORS, BUT HAVE NOT BEEN GIVEN AN OPPORTUNITY AND CONTINUE TO BE REFERRRED TO THE OTHER. IN THE MEAN TIME, I AM DRIVING A CAR WITH A SIGNIFICANT SAFETY HAZARD AND IF/WHEN IT IS TIME TO MOVE BACK TO THE STATES, I WILL NOT BE ABLE TO SHIP THIS CAR WITH OUTSTANDING RECALLS. I DO NOT KNOW WHO I CAN GO TO FOR ASSISTANCE AT THIS TIME AS BOTH VW AND THE OVERSEAS AGENCY THEY REFER ME TO ARE DENYING RESPONSIBILITY.

UPDATE JUNE 2019 - NOW MY CAR HAS 53,000 MILES. MY REPLACED CLOCK SPRING HAS FAILED AGAIN. NO HORN, OR STEERING WHEEL CONTROLS AND THE AIRBAG LIGHT IS ON. THIS IS 8 MONTHS/10 MILES AFTER I HAD IT REPLACED. THIS IS A SAFETY ISSUE. I AM REQUESTING THAT DOT NHTSA INVESTIGATE A SAFETY ISSUE WITH CLOCK SPRING PART ON MY 2015 VW PASSAT, WHICH CONTROLS BOTH THE AIR BAGS AND THE HORN. I PURCHASED THE CAR NEW IN SEPT 2015. I STARTED MY CAR WITH 42,500 MILES AND THE AIRBAG LIGHT CAME ON AND STAYED ON. THE VEHICLE WAS STATIONARY IN A FLAT PARKING LOT THE FIRST TIME I NOTICED THE AIR BAG LIGHT. WHEN I DROVE THE VEHICLE AND TURNED THE STEERING WHEEL THERE WERE CLICKING NOISES COMING FROM THE STEERING WHEEL AREA. WHEN I GOT HOME, I GOOGLED A COUPLE POSSIBLE CAUSES AND SCHEDULED THE VEHICLE IN TO A MECHANIC. BEFORE I COULD GET VEHICLE IN FOR SERVICE, THE HORN AND OTHER STEERING WHEEL CONTROLS WENT OUT. I WAS LEFT WITHOUT AIRBAGS AND A HORN ON A VEHICLE THAT I DRIVE DAILY. THE MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDS TO BE REPLACED.

I AM NEEDING ASSISTANCE WITH MY VEHICLE, I AM CURRENTLY STATION IN GERMANY AND THERE IS NOT A DEALERSHIP THAT CAN REPLACE THE AIRBAG. MY CONCERN IS THAT IF SOMETHING HAPPENS WHILE MY WIFE AND FAMILY IS IN THE CAR AND THERE IS A MALFUNCTION WITH THE AIRBAG, IT COULD CAUSE SERIOUS INJURY, IS THERE A SOLUTION TO THIS ISSUE FOR PERSONNEL STATIONED OVERSEAS NOT ABLE TO RESOLVE THIS ISSUE?

TOOK CAR IN FOR RECALL ON AIR BAGS DROVE HOME 3 MINUTES FROM DEALER.NEXT MORNING CAR DIES OUT IN THE MIDDLE OF BUSY INTERSECTION AND WILL NOT RESTART NEARLY CAUSING AN ACCIDENT 3 BLOCKS FROM HOME. DEALER SAYS THEY DID NOTHING TO ENGINE. AND WOULD CHARGE ME 175.00 TO DIAGNOSE . VW HAD THIS PROBLEM WITH EARLIER YEAR PASSAT VEHICLES WHEN POWER WAS INTERRUPTED AND WOULD CAUSE FUEL PUMP FAILURE.

I SAW THE RECALL ON THIS WEBSITE EARLIER THIS YEAR SO I MADE AN APPOINTMENT WITH MY LOCAL VOLKSWAGEN DEALERSHIP. WHEN I ARRIVED, THE SERVICE MANAGER SAID THEY DID NOT HAVE THE PARTS. I ASKED IF THERE WAS A LOANER VEHICLE BECAUSE I DRIVE 100 MILES PER DAY TO WORK AND I DO NOT FEEL SAFE. THEY JUST LOOKED AT ME AND SAID , 'UH...NO'.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS) WAS RECEIVED. DAVID MAUS SOUTH VOLKSWAGEN (1050 LEE RD, ORLANDO, FL) AND THE MANUFACTURER CONFIRMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO PROVIDE THE PART TO SCHEDULE A REPAIR APPOINTMENT CONCERNING NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE CONTACT PURCHASED THE VEHICLE FROM VENTURA VOLKSWAGEN (3270 PERKIN AVE, VENTURA, CA 93003, 1-(833) 214-7714). THE DEALER ADVISED THE CONTACT TO CALL KARMART OF MAUI (411 HUKU LII PL #103, KIHEI, HI 96753, (808) 419-7400). KARMART OF MAUI INDICATED THAT THEY WERE NOT AUTHORIZED BY THE MANUFACTURER AND HAD NO TOOLS TO SERVICE THE RECALL CAMPAIGN. THE MANUFACTURER WAS CONTACTED TO DETERMINE AN APPROPRIATE DEALER REFERRAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.