1998 Volkswagen New Beetle

I HAVE A 1998 VW BEETLE. I BOUGHT THE BEETLE NEW. THE HEADLIGHTS HAVE BEEN A PROBLEM SINCE THE CAR HAD 15,000 MILES. THE FIRST TIME I TOOK IT TO THE DEALERSHIP THEY SAID THEY COULD NOT GET THE LIGHT TO REMAIN OUT, HOWEVER SINCE I HAD REPORTED IT THEY WOULD HONOR THE WARRANTY ON IT IF IT WENT OUT AGAIN. IT DID THE MONTH THE WARRANTY RAN OUT. THEY REFUSED TO HONOR THE WARRANTY. I FILED A COMPLAINT WITH VW AND THEY SAID SETTLED IT WITH THE DEALER. AFTER GOING BACK AND FORTH I FINALLY PAID 80.00 TO GET IT REPAIRED. TWO MONTHS AFTER THE FIRST HEADLIGHT WENT OUT THE OTHER HEADLIGHT QUIT COMPLETELY. I TOOK IT BACK WITH THE SAME COMPLAINT. THEY TOLD ME THEY ARE AWARE OF THE PROBLEM WITH THE HEADLIGHTS AND VW WOULD ADDRESS THE PROBLEM LATER. BEING STUBBORN, I HAVE NOT REPAIRED THE HEADLIGHT. THE CAR NOW HAS 52000 MILES ON IT. I THINK THEY SHOULD PAY ME FOR THE FIRST REPAIR AND ALSO REPAIR THE SECOND HEADLIGHT. VW IS VERY AWARE OF THE ISSUE AS I HAVE SPOKEN WITH NUMEROUS OTHER OWNERS WITH THE SAME PROBLEM WHO OWN 98'S AND 99'S. *JB

CONSUMER STATES UPON STARTING THE VEHICLE, ONE OR BOTH HEADLIGHTS DO NOT ALWAYS TURN ON, CONSUMER HAS REPLACED THE BULBS ABOUT 5 TIMES EACH, CONSUMER CAN LIGHTLY TAP THE HEADLIGHT ASSEMBLY AND THE LIGHTS WILL TURN ON UNTIL THE NEXT START UP, CONSUMER HAS CHECKED THE CONNECTION AND CLEANED THEM, HOWEVER THE PROBLEM STILL EXISTS, HE THINKS IT MAY HAVE TO DO WITH THE CURRENT FLOW TO THE BULBS OR BE A GROUNDING PROBLEM, CONSUMER ALSO STATES THAT THE LIGHTS HAVE NEVER GONE OUT OR FLICKERED WHILE DRIVING. *SLC

WE NOTICED THE HEADLIGHT WAS OUT. THE RIGHT SIDE HAD ALREADY GONE OUT AND WE WERE ABLE TO REPLACE THE BULB WITH NO PROBLEMS. WHEN WE TRIED TO REPLACE THE DRIVERS SIDE BULB, THE BULB HAD EXPLODED INSIDE THE HEADLIGHT ASSEMBLY AND WE NOTICED THAT THE METAL END OF THE HALOGEN BULB WAS MELTED TO THE CONNECTOR. WE MADE AN APPOINTMENT WITH THE DEALER FOR REPAIRS. THE DEALER SHOWED US THE WIRING HARNESS WHICH WAS COMPLETELY MELTED. ADDITIONALLY THEY SAID THE HEADLIGHT ASSEMBLY CONNECTION WAS ALSO MELTED. THE DEALER COMMENTED THAT THEY WERE SURPRISED THERE WAS NOT A FIRE IN THE VEHICLE.*AK

FIRST BULB OUT ON 10/2000 ON DRIVER'S SIDE, ON 1/17/01 REPLACED WIRE HARNESSES AS RECOMMENDED BY VOLKSWAGON DEALER ON BOTH HEAD LIGHTS. ALSO REPLACED BOTH BULBS AT THIS TIME. ON 6/29/01 BOTH BULBS BURNT OUT AGAIN AND BOTH REPLACED. VOLKSWAGON REFUSES TO REFUND, BECAUSE WORK NOT DONE AT CERTIFIED VW DEALER. THIS IS A DANGEROUS PROBLEM... ONE WENT OUT WHILE DRIVING IN FOG AND VISIBILITY WAS BAD. I WANTED TO REPORT THIS PROBLEM, TO INFORM OTHERS THAT THIS PART SHOULD BE RECALLED AND MAY NOT BE DESIGNED PROPERLY. I FEEL I SHOULD ALSO BE REFUNDED THE MONEY SPENT ON REPLACING THESE DEFECTIVE PARTS. IT IS A SAFETY ISSUE! SINCERELY, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).