2025 Volkswagen Jetta

The contact owns a 2025 Volkswagen Jetta. The contact stated while the vehicle was parked, the infotainment screen was darkened and inoperative. There were several different unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: (example: 26V185000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted however, the dealer confirmed the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. 

"My 2025 Volkswagen Jetta is subject to Safety Recall 26V185 (90Z5). The vehicle's instrument cluster fails to display speed, RPM, and safety warnings upon startup, creating a severe safety hazard. I visited Heritage Volkswagen Catonsville on 04/07/26, and they officially documented that the 'REPAIR NOT YET AVAILABLE.' Volkswagen Customer Care has refused to open a repurchase case or provide a safe solution. I am unable to use the vehicle safely and I am requesting an immediate intervention to address this safety issue."

I purchased a brand-new 2025 Volkswagen Jetta from LaFontaine Volkswagen of Dearborn, MI on October 2, 2025. Within 24 hours, the check-engine light illuminated, and the fuel gauge cluster froze, showing an incorrect fuel level. On October 3, 2025, I contacted the dealership and was told to bring it in for service. The service department confirmed a faulty Transmission Control Module (TCM) and opened a repair order. Before the repair could be completed, the vehicle became inoperable and would not engage Drive, leaving me stranded in my driveway. The car had less than 350 miles on it at the time of failure. This incident is extremely concerning for a brand-new vehicle and raises questions about potential safety and manufacturing defects in the 2025 Jetta model line. A new car’s transmission should not fail within days of delivery. I have filed related complaints with the Michigan Attorney General and Better Business Bureau regarding the dealership’s handling of the issue and lack of transparency. Please investigate potential defects in the transmission control system and electrical fuel cluster of 2025 Volkswagen Jetta vehicles to prevent similar failures from occurring with other consumers.