2021 Volkswagen Jetta

I do not feel safe with my Vehicle. I purchased new and at 16,550 Miles it needed new rear rotors and pads. Again at 38417 it needed new rotors and pads. I drive the car softly and am not heavy on the brakes. This seems to be a known issue and the dealership says I should be prepared to replace rotors and pads this frequently. It was only 1.5 years until the 2nd pad/rotor change. Not only do I not feel safe, that is a financial hardship.

Without warning, the rear brakes started making unusual scraping sound with slight loss of braking power. Within a week of the issue took car to dealer who informed me that rear brake pads were completely worn out with calipers scraping and damaging the rotors. VW refused to fix the issue via warranty. By the end of the week, the scraping escalated and significant loss of braking power occurred. The premature failure or the braking pads and subsequent rotor damage seems to be a pervasive problem and well documented problem at VW. Their approach to safety and resolution however very troubling. The car was purchased new from the dealer 30 months ago and has 15,300 miles at the time of the incident.

Hill Assist system creates dangerous situations because it prevents me from moving right away while pulling out in traffic or in front of traffic lights, out of parking garages and stop signs. Hill Assist system often stalls the engine due to holding brakes engaged for an extended period of time even on a slight hill. With a manual transmission this makes it even worse because engine dies in these situations frequently. Dealer dismisses the issue because "there are no fault codes", but if it was manufactured incorrectly and/or calibrated improperly, no error/fault codes will come on. I have been driving manual transmissions all my life (from motorcycles to semi trucks) for over 40 years and it's clear to me that this vehicle is a safety concern with underpowered engine that cannot overcome Hill Assist. Other Hill Assist systems immediately disengage the brakes when an accelerator pedal is pressed. In this vehicle, the brake stays on and vehicle dies on even on a slightest hill. Please help investigate.

The rear breaks wore down t 1MM(Dangerous Level) in under 2 years and at 26,973 miles. They extended the warranty to 2 years and 24,000 at 2mm at the end of December but we did not get notification of this to have the breaks checked. The vehicle was seen in September 2022 and the breaks were noted to be at 6MM which is not typical but not at the recommended replacement (3mm). This is a defective part and should be replaced by Volkswagen. The front breaks have been at 12 this whole time. No warnings or messages from the car. We took it in when we noticed a scraping sound from the rear breaks on 4/26/23. We were never going to meet the new warranty qualifications but were put in danger with them knowing there is a significant problem and no notification or recall on the break parts.

I've had 3 manufacturing defects on my 2021 VW Jetta, with 18,000 miles currently, the first issue was my sunglasses compartment on the ceiling of the car, the plastic latches broke by itself, The second issue my car had, multiple sensor lights went off simultaneously, shortly after my breaks started braking by themselves randomly, The dealership were I purchased the car, Payne Mission Mitsubishi Volkswagen, 2003 E Expressway 83, Mission, TX 78572 told me to leave the car at the dealership and maybe they could fix it in a month, I told them it was my primary car that I couldn't do that, they said well to be in line the car had to be physically present at the dealership, I thought about suing for breach of contract for refusing to fix it and giving me the run around, The 3rd Manufacturing defect that I had with the car, The front panel glass part number #17A8770559B9, shattered spontaneously on a rural highway with no one around me, it sounded like a gunshot when it exploded, The dealership and VW have refused to acknowledge that it is a manufacturing issue, I'm currently waiting to see if they will cover it with factory warranty, but I've been getting the run around. I'm aware that VW already had this issue brought to their attention several years back when they were sued, they have not resolved the issue. I'm asking for an immediate recall of their front panel glass and sunroof glass that was cheaply made and manufactured in Mexico. they are charging us 895$ MSRP for glass that's defected, part number #17A8770559B9. I was told by a VW Customer Service representative that a VW engineer would have to examine the glass. If your organization is unable to assist me my next course of action will be to fight this in court till the end, this is an injustice to the customers, an organization as big as Volkswagen should acknowledge the issue and address it in a courteous manner, their should be more laws/rules in ethics when it comes to car sales and mechanic shops.

I purchased my Volkswagen Jetta July 2021. I had been getting my car serviced ever since at the dealership in Orange Park for routine maintenance, repairs, and recalls. There were times when I brought the vehicle to the dealership and the check engine light was on but they said nothing was wrong. I continue to complain about a noise coming from my trunk but again I was informed that nothing was wrong. March 6 2023, I went back to the dealership for the same noise but this time it was very very loud, and they informed me I needed new break pads and rotors for my vehicle totaling 555.50 before tax. I declined the service and consulted with my father who is very familiar with cars and have worked on them in the past. He explained to me that it is uncommon for a car my age to have the rear break pads and rotors worn down, and the front break pads and rotors still in good condition. I then called the service department at the dealership and asked was this a common issue among these vehicles. He said yes, and that Volkswagen has issued an extension of their break pad warranty from 1 year or 12,000 miles to 2 years or 24,000 miles. But explained to me that I was now over 26000 miles and that he would have to contact management to see what they could do. After much complaining from myself and my father, the manager agreed to place aftermarket break pads on my car no charge , but I needed to pay for the rotors. I was still very upset, but could not decline the offer because my car was in need of immediate servicing. Due to the negligence of the dealership I am out of $275 and I feel that Volkswagen should cover the complete cost of the damages to my rotors, this could have been avoided if my vehicle was properly being serviced. My life could’ve been in jeopardy because of this situation. The dealership informed me that Volkswagen sent out letters in regards to the rear break issue but I never received it. Bad handling by Volkswagen and you have lost a customer!

The car would not turn on while using the start/stop feature on three different occasions. Once at a stop sign when I wanted to reverse to make sure I was not pulled out too far into an intersection. I was stuck and could not get out of the way of a car coming. Each time I had to shut the vehicle off completely to restart the system.