NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
162 reportsClear category filterMileage unknown · Aug 20, 2020
Power TrainUnknown Or Other
FIRSTLY, THERE IS SOME GRINDING NOISE THAT COMES FROM THE POWERTRAIN/ ENGINE WHEN THE CAR SPEED INCREASES FROM 24-35MPH. THIS NOISE IS VERY SCARY AS IF SOME METAL PIECES ARE BEING SCRAPED TOGETHER. WHEN I CONTACTED THE DEALER, HE INFORMED ME THAT THIS NORMAL WHICH DEFINITELY ISN'T. SECONDLY, THE FRONT PASSENGER DOOR RATTLES …
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FIRSTLY, THERE IS SOME GRINDING NOISE THAT COMES FROM THE POWERTRAIN/ ENGINE WHEN THE CAR SPEED INCREASES FROM 24-35MPH. THIS NOISE IS VERY SCARY AS IF SOME METAL PIECES ARE BEING SCRAPED TOGETHER. WHEN I CONTACTED THE DEALER, HE INFORMED ME THAT THIS NORMAL WHICH DEFINITELY ISN'T. SECONDLY, THE FRONT PASSENGER DOOR RATTLES WHEN LISTEN TO BASS HEAVY MUSIC. WHEN REPORTED TO THE DEALER THE DEALER INFORMED ME THAT IS THE WAY HOW THE CAR DOOR WAS BEING BUILT. BUT THIS ISN'T SOME REASON THAT THEY WOULD GIVE FOR A PERSON BUYING A BRAND NEW CAR. BOTH THE ISSUES WHERE HAPPENING SINCE THE FIRST WEEK AFTER I PURCHASED MY CAR.
NHTSA ODI #11350406
60 miles · Aug 17, 2020
Power Train
THE TRANSMISSION HAS ALWAYS GROUND GOING INTO REVERSE. THE DEALERSHIP TOLD ME IT WAS NORMAL FOR THE JETTA'S. WHILE DRIVING, I WILL PUT IT INTO 1ST GEAR AND START MOVING, AND THEN IT WILL EITHER GET "STUCK" INTO FIRST OR SECOND GEAR, I CAN TAKE IT OUT OF GEAR BUT CANNOT ENGAGE ANOTHER GEAR. WHEN THIS HAPPENS, YOU CAN SMELL THE CL…
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THE TRANSMISSION HAS ALWAYS GROUND GOING INTO REVERSE. THE DEALERSHIP TOLD ME IT WAS NORMAL FOR THE JETTA'S. WHILE DRIVING, I WILL PUT IT INTO 1ST GEAR AND START MOVING, AND THEN IT WILL EITHER GET "STUCK" INTO FIRST OR SECOND GEAR, I CAN TAKE IT OUT OF GEAR BUT CANNOT ENGAGE ANOTHER GEAR. WHEN THIS HAPPENS, YOU CAN SMELL THE CLUTCH BURNING. TOOK IT INTO THE DEALERSHIP AND THEY ASSURED ME MY TRANSMISSION AND CLUTCH WERE FINE. DOESN'T HAPPEN ALL THE TIME, ONLY ABOUT ONCE A MONTH AND IT HAPPENS IN VARYING WEATHER CONDITIONS. NO TWO TIMES WERE THE CONDITIONS THE SAME. I HAVE NOT CHANGED MY DRIVING, I AM NOT HARD ON MY VEHICLES. MY 2014 FIESTA ST HAD THE STOCK TRANSMISSION AND CLUTCH UNTIL I SOLD IT IN 2019, NEVER SLIPPED OR GROUND INTO GEARS, ALONG WITH MY 6 OTHER MANUAL TRANSMISSION VEHICLES I'VE OWNED. I FEEL LIKE VOLKSWAGEN JUST DOESN'T WANT TO FIX THEIR TERRIBLE TRANSMISSIONS AND CLUTCHES AND TRIES TO BLAME IT ON USER ERROR.
NHTSA ODI #11349761
12,500 miles · Aug 11, 2020
Power Train
THE CLUTCH IS WEARING OUT IN 6,000 MILES. THE ORIGINAL CLUTCH WAS REPLACED AROUND 6,000 MILES. THE SECOND CLUTCH IS NOW IN NEED OF REPLACEMENT AFTER ANOTHER 6,000 MILES.
NHTSA ODI #11348529
15,960 miles · Aug 5, 2020
EnginePower TrainCrashInjury
2019 JETTA S. BEGAN STALLING AFTER 6 MONTHS OF OWNERSHIP. CAR WAS PURCHASED BRAND NEW WITH 62 MILES. BROUGHT VEHICLE TO DEALER 09/27/2019 AND THEY STATED IT WAS FINE NO ISSUES COULD BE FOUND. ON 05/18/2020 THE CAR STALLED AGAIN IT HAD 15452 MILES ON IT. IT WAS TOWED TO THE DEALER WHERE THEY KEPT THE CAR UNTIL 07/25/2020 TO FIX T…
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2019 JETTA S. BEGAN STALLING AFTER 6 MONTHS OF OWNERSHIP. CAR WAS PURCHASED BRAND NEW WITH 62 MILES. BROUGHT VEHICLE TO DEALER 09/27/2019 AND THEY STATED IT WAS FINE NO ISSUES COULD BE FOUND. ON 05/18/2020 THE CAR STALLED AGAIN IT HAD 15452 MILES ON IT. IT WAS TOWED TO THE DEALER WHERE THEY KEPT THE CAR UNTIL 07/25/2020 TO FIX THE PROBLEM. THEY STATED IT WAS FIXED. ON 07/30/2020 THE VEHICLE STALLED AGAIN, AND THIS TIME THE BRAKES FAILED AND THE STEERING WHEEL LOCKED AND I LOST CONTROL AND CRASHED INTO A CENTER MEDIAN WITH LARGE BOULDERS IN IT. IF THEY WERE NOT THERE I WOULD HAVE CONTINUED INTO ONCOMING TRAFFIC. I WAS TRAVELING AT 45 MPH WHEN THE IMPACT OCCURRED. THE VEHICLE SAFETY SYSTEMS DID NOT DEPLOY BECAUSE THE CARS ENGINE WAS NOT RUNNING AT THE TIME OF IMPACT.
NHTSA ODI #11343433
23,000 miles · Jul 30, 2020
EnginePower TrainUnknown Or Other
TWICE NOW ON CITY STREETS ACCELERATING FROM STOPS TO EITHER GO STRAIGHT OR TURN LEFT THE CAR HAS KIND OF STALLED OR LOST POWER CAUSING POTENTIAL CRASHES WITH ONCOMING AND REAR VEHICLES.
NHTSA ODI #11342451
150 miles · Jul 29, 2020
Power Train
THE EIGHT SPEED AUTOMATIC TRANSMISSION MAKES A LOUD GRINDING NOISE IN THE MID GEAR RANGE WHEN UNDER ANY SORT OF LOAD. OCCASIONALLY THIS NOISE PREVENTS A PROPER DOWNSHIFT UPHILL, PREVENTING THE PROPER AMOUNT OF POWER TO BE DISTRIBUTED, AND AS A RESULT THE CAR SLOWS. THE LACK OF POWER, AS A RESULT OF A DELAYED DOWNSHIFT AND GRINDI…
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THE EIGHT SPEED AUTOMATIC TRANSMISSION MAKES A LOUD GRINDING NOISE IN THE MID GEAR RANGE WHEN UNDER ANY SORT OF LOAD. OCCASIONALLY THIS NOISE PREVENTS A PROPER DOWNSHIFT UPHILL, PREVENTING THE PROPER AMOUNT OF POWER TO BE DISTRIBUTED, AND AS A RESULT THE CAR SLOWS. THE LACK OF POWER, AS A RESULT OF A DELAYED DOWNSHIFT AND GRINDING OF THE TRANSMISSION, CAN ALSO BE NOTED WHEN TRYING TO OVERTAKE ON A HIGHWAY. WHEN TRAVELING AT HIGHWAY SPEEDS AND THE THROTTLE IS DEPRESSED TO SPEED UP, THE TRANSMISSION GRINDS AND PRODUCES POWER ONLY AFTER A DELAY. THIS IS ESPECIALLY DANGEROUS WHEN TRAFFIC IS CLOSELY FOLLOWING BEHIND MY VEHICLE. IT HAPPENS IN ALL DRIVING MODES (NORMAL, SPORT, ECO, CUSTOM). THE NOISE IS VERY DISTRACTING TO THE DRIVER. VW HAS STATED THIS IS A NORMAL NOISE, AND OFFERS NO FIX FOR THE PROBLEM. THE NOISE BEGAN WITH ONLY 150 MILES ON THE CAR, AND HAS BEEN GETTING WORSE EVER SINCE. PLEASE CONDUCT AN INVESTIGATION INTO THIS DEFECT.
NHTSA ODI #11342042
100 miles · Jul 27, 2020
Power Train
SHORTLY AFTER PURCHASING MY NEW 2019 VW JETTA I HEARD A GRINDING SOUND COMING FROM THE ENGINE BETWEEN 20 AND 40 MILES PER HOUR FROM A STOP. I DO NOT HEAR IT ONCE THE CAR IS GOING. AFTER ONLY 1200 MILES IT IS ALSO LOW ON OIL. IT IS NOT EVEN DUE FOR AN OIL CHANGE YET.CAR WAS PURCHASED DECEMBER 29TH OF 2019.
NHTSA ODI #11341588
7,000 miles · Jul 18, 2020
Power Train
WHEN THE CAR IS IN MOTION, AND THE AISIN TRANSMISSION IS SHIFTING, THE VEHICLE MAKES A SCRAPING OR GRINDING NOISE FROM THE POWERTRAIN (TRANSMISSION) AND IT ALSO HESITATES WHEN STOPPING AND TAKING OFF AT A RED LIGHT OR STOP SIGN.
NHTSA ODI #11340127
3,000 miles · Jun 22, 2020
Power Train
I WAS DRIVING WHEN I WENT TO SHIFT FROM SECOND TO THIRD THE CLUTCH WOULD NOT RETURN. HAD THE CAR FOR LESS THAN 400 MILES THE CAR HAD ALREADY 2600 MILES ON IT WHEN I BOUGHT IT. I WAS ASSURED THERE WERE NO OTHER PROBLEMS WITH IT AND THE DEALER IS TRYING TO MAKE IT THAT I HAD BURNED THE CLUTCH I.E A WEAR ISSUE AFTER DRIVING FOR TWO…
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I WAS DRIVING WHEN I WENT TO SHIFT FROM SECOND TO THIRD THE CLUTCH WOULD NOT RETURN. HAD THE CAR FOR LESS THAN 400 MILES THE CAR HAD ALREADY 2600 MILES ON IT WHEN I BOUGHT IT. I WAS ASSURED THERE WERE NO OTHER PROBLEMS WITH IT AND THE DEALER IS TRYING TO MAKE IT THAT I HAD BURNED THE CLUTCH I.E A WEAR ISSUE AFTER DRIVING FOR TWO WEEKS. THERE IS NO POSSIBLE WAY THIS COULD HAPPEN AFTER SUCH A SHORT TIME. I AM IN DEALINGS WITH BOTH VOLKSWAGEN AND THE DEALERSHIP TO GET THIS ISSUE FIXED. IT WAS VERY SCARY TO HAVE A CAR GIVE OUT LIKE THAT WHILE DRIVING AND SHOULD NOT HAPPEN. *TR
NHTSA ODI #11330242
7,200 miles · Jun 16, 2020
Fuel/propulsion SystemPower Train
I CURRENTLY DRIVE A 2019 VW JETTA GLI 6MT. MUCH LIKE OTHER CONCERNS REPORTED, MY VEHICLE HAS ENGINE CUTTING, MASSIVE ENGINE POWER LOSS DURING THE SUMMER RESULTING IN THE VEHICLE ALMOST STALLING, AND ROUGH IDLE. I COMPLETED THE MANDATORY RECALL BACK IN DECEMBER PER VW'S RECOMMENDATION THAT WAS SUPPOSED TO FIX EXACTLY THE CONCERNS…
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I CURRENTLY DRIVE A 2019 VW JETTA GLI 6MT. MUCH LIKE OTHER CONCERNS REPORTED, MY VEHICLE HAS ENGINE CUTTING, MASSIVE ENGINE POWER LOSS DURING THE SUMMER RESULTING IN THE VEHICLE ALMOST STALLING, AND ROUGH IDLE. I COMPLETED THE MANDATORY RECALL BACK IN DECEMBER PER VW'S RECOMMENDATION THAT WAS SUPPOSED TO FIX EXACTLY THE CONCERNS I HAVE. THEY DO NOT. VOLKSWAGEN ADMITS THAT MY VEHICLE HAS WHAT IS REFERRED TO AS ENGINE TIMING RETARDATION. THEY HAVE BEEN UNABLE TO REPLICATE THE VEHICLE'S POWER LOSS, BUT SAYS THAT RUNNING ANYTHING LESS THAN PREMIUM IN THE CAR CAN CAUSE THIS (EVEN THOUGH THEY ADVERTISE THE VEHICLE AS BEING ELIGIBLE FOR REGULAR FUEL). VOLKSWAGEN HAS OPENLY ADMITTED THAT THEY ARE HAPPY TO SELL A VEHICLE WITH ENGINE TIMING ISSUES, BORDERLINE STALLING, HEAT SOAK ISSUES, AND FALSE ADVERTISING PERTAINING TO THE FUEL THE CAR TAKES. IN VOLKSWAGEN'S OWN WORDS, 'THE VEHICLE IS OPERATING TO SPEC.' I WILL BE DEMANDING A BUYBACK. *TR
NHTSA ODI #11329100
Official recalls
11Feb 14, 2024
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
Sep 6, 2023
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
Consequence & remedy
Consequence: Without an audible warning, the driver may be unaware that the key is left in the ignition, which can increase the risk of vehicle theft or a crash.
Remedy: Dealers will update the instrument cluster, free of charge. Owner notification letters are expected to be mailed November 3, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 90W7.
Aug 30, 2023
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Consequence & remedy
Consequence: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
Oct 31, 2022
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Consequence & remedy
Consequence: An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Dec 11, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Consequence & remedy
Consequence: The excessive stress can cause steering, traction or other stability issues or breakage relating to the front wheels, and increase the risk of a crash.
Remedy: Volkswagen has notified owners, and dealers will replace the wheel bearing assemblies, wheels, and wheel bolts, free of charge. The recall began December 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40P1. Note: The affected owners are advised not to drive their vehicles until the repairs have been made.
Sep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence & remedy
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Mar 6, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Consequence & remedy
Consequence: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.
Feb 20, 2019
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Consequence & remedy
Consequence: In the event of a crash necessitating air bag deployment, the wrong air bag may not work correctly, increasing the risk of injury.
Remedy: Volkswagen will notify owners, and dealers will replace the driver frontal air bag with the correct part, free of charge. The recall began April 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Y7.
Dec 19, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Consequence & remedy
Consequence: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Remedy: Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J2/42J3.
Nov 26, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Consequence & remedy
Consequence: If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.
Remedy: Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.
Sep 26, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: A reduction in the driver's visibility can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the passenger side headlight, free of charge. The recall began November 2, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94L1.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ23007 · Fuel Leak Due To Suction Jet Pump Failure Within Fuel Tank (remedy Effectiveness Of Recall 16V647)
Opened Dec 12, 2023 · Closed Jul 1, 2024
Status: closed (inferred from source dates) · Fuel System, Gasoline; Fuel System, Gasoline:storage:evaporative Emissions:canister; Fuel System, Gasoline:storage:tank Assembly
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Fuel System, Gasoline:storage:evaporative Emissions:canister
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Fuel System, Gasoline:storage:tank Assembly
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Fuel System, Gasoline
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP19003 · Vehicle Stalling - Manual Transmission
Opened Sep 3, 2019 · Closed Jun 30, 2020
Status: closed (inferred from source dates) · Engine; Power Train:manual Transmission
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without warning as the vehicle slows to a stop or prepares to make a turn across traffic with the clutch pressed in and the vehicle in neutral.The hazard posed by a vehicle stalling event is manifested in the inability of the vehicle to move with the flow of surrounding traffic. Two factors have a major impact on the potential hazard to the vehicle, its occupants and surrounding vehicles: the surrounding traffic speed and the subject vehicle's restart ability. In the case of the vehicles that are the subject of this petition, restart is immediate and the stalls occur when the vehicle is slowing to stop for a traffic signal, making a turn, or is completely stopped. These circumstances substantially reduce the risk of harm to the vehicle, its occupants and surrounding vehicles.As of March 2, 2020, out of the population of 11,333 subject vehicles, NHTSA has identified 214 consumer complaints in its database, with unique Vehicle Identification Numbers (VIN), citing engine stalling as vehicles are being brought to a stop and/or preparing to make a cross traffic turn. When combined with the warranty, field report and customer complaint data received from VW in response to the Information Request letter sent, NHTSA identified 413 unique VINs alleging low speed engine stalling.Volkswagen determined that the low speed / idle engine stall was the result of unwanted gases remaining in the cylinder caused by the intake valve camshaft not being in the correct position at idle. The intake camshaft is in an advanced position. This advanced position results in too much overlap with the position of the exhaust valve camshaft, allowing both the intake and exhaust valves to be open at the same time. The erroneous advanced position of the intake camshaft is a result of low oil pressure at idle and high oil temperatures, greater than or equal to 110?C/230?F combined with engine control algorithms in the Engine Control Module (ECM) that position the intake camshaft. Based on examination of returned engines, only engines manufactured at the Silao Mexico plant were affected due to a tolerance stack-up issue with the oil system of the engines.In December of 2019, VW initiated a Service Action (24FD) to remedy the stalling issue in the affected vehicles. The warranty for the affected vehicles was extended to December 31, 2025. The software in the Engine Control Module (ECM) will be updated with a new calibration value for the adaptation nodes of the regulation valve. This is a directed action with letters being sent to vehicle owners asking them to bring their vehicles to their dealership to have the software update installed in their vehicle. The letters were sent in December 2019.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Volkswagen in response to an information request and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that the stalling condition as alleged by the petitioner indicates the likelihood of a safety related defect that would warrant a formal investigation, therefore the petition is denied. Further specifics can be found in the Federal Register Notice.ODI complaint ID Numbers are listed on the attached sheet.
Additional source detail variants (2)
Engine
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without warning as the vehicle slows to a stop or prepares to make a turn across traffic with the clutch pressed in and the vehicle in neutral.The hazard posed by a vehicle stalling event is manifested in the inability of the vehicle to move with the flow of surrounding traffic. Two factors have a major impact on the potential hazard to the vehicle, its occupants and surrounding vehicles: the surrounding traffic speed and the subject vehicle's restart ability. In the case of the vehicles that are the subject of this petition, restart is immediate and the stalls occur when the vehicle is slowing to stop for a traffic signal, making a turn, or is completely stopped. These circumstances substantially reduce the risk of harm to the vehicle, its occupants and surrounding vehicles.As of March 2, 2020, out of the population of 11,333 subject vehicles, NHTSA has identified 214 consumer complaints in its database, with unique Vehicle Identification Numbers (VIN), citing engine stalling as vehicles are being brought to a stop and/or preparing to make a cross traffic turn. When combined with the warranty, field report and customer complaint data received from VW in response to the Information Request letter sent, NHTSA identified 413 unique VINs alleging low speed engine stalling.Volkswagen determined that the low speed / idle engine stall was the result of unwanted gases remaining in the cylinder caused by the intake valve camshaft not being in the correct position at idle. The intake camshaft is in an advanced position. This advanced position results in too much overlap with the position of the exhaust valve camshaft, allowing both the intake and exhaust valves to be open at the same time. The erroneous advanced position of the intake camshaft is a result of low oil pressure at idle and high oil temperatures, greater than or equal to 110?C/230?F combined with engine control algorithms in the Engine Control Module (ECM) that position the intake camshaft. Based on examination of returned engines, only engines manufactured at the Silao Mexico plant were affected due to a tolerance stack-up issue with the oil system of the engines.In December of 2019, VW initiated a Service Action (24FD) to remedy the stalling issue in the affected vehicles. The warranty for the affected vehicles was extended to December 31, 2025. The software in the Engine Control Module (ECM) will be updated with a new calibration value for the adaptation nodes of the regulation valve. This is a directed action with letters being sent to vehicle owners asking them to bring their vehicles to their dealership to have the software update installed in their vehicle. The letters were sent in December 2019.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Volkswagen in response to an information request and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that the stalling condition as alleged by the petitioner indicates the likelihood of a safety related defect that would warrant a formal investigation, therefore the petition is denied. Further specifics can be found in the Federal Register Notice.ODI complaint ID Numbers are listed on the attached sheet.
Power Train:manual Transmission
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without warning as the vehicle slows to a stop or prepares to make a turn across traffic with the clutch pressed in and the vehicle in neutral.The hazard posed by a vehicle stalling event is manifested in the inability of the vehicle to move with the flow of surrounding traffic. Two factors have a major impact on the potential hazard to the vehicle, its occupants and surrounding vehicles: the surrounding traffic speed and the subject vehicle's restart ability. In the case of the vehicles that are the subject of this petition, restart is immediate and the stalls occur when the vehicle is slowing to stop for a traffic signal, making a turn, or is completely stopped. These circumstances substantially reduce the risk of harm to the vehicle, its occupants and surrounding vehicles.As of March 2, 2020, out of the population of 11,333 subject vehicles, NHTSA has identified 214 consumer complaints in its database, with unique Vehicle Identification Numbers (VIN), citing engine stalling as vehicles are being brought to a stop and/or preparing to make a cross traffic turn. When combined with the warranty, field report and customer complaint data received from VW in response to the Information Request letter sent, NHTSA identified 413 unique VINs alleging low speed engine stalling.Volkswagen determined that the low speed / idle engine stall was the result of unwanted gases remaining in the cylinder caused by the intake valve camshaft not being in the correct position at idle. The intake camshaft is in an advanced position. This advanced position results in too much overlap with the position of the exhaust valve camshaft, allowing both the intake and exhaust valves to be open at the same time. The erroneous advanced position of the intake camshaft is a result of low oil pressure at idle and high oil temperatures, greater than or equal to 110?C/230?F combined with engine control algorithms in the Engine Control Module (ECM) that position the intake camshaft. Based on examination of returned engines, only engines manufactured at the Silao Mexico plant were affected due to a tolerance stack-up issue with the oil system of the engines.In December of 2019, VW initiated a Service Action (24FD) to remedy the stalling issue in the affected vehicles. The warranty for the affected vehicles was extended to December 31, 2025. The software in the Engine Control Module (ECM) will be updated with a new calibration value for the adaptation nodes of the regulation valve. This is a directed action with letters being sent to vehicle owners asking them to bring their vehicles to their dealership to have the software update installed in their vehicle. The letters were sent in December 2019.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Volkswagen in response to an information request and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that the stalling condition as alleged by the petitioner indicates the likelihood of a safety related defect that would warrant a formal investigation, therefore the petition is denied. Further specifics can be found in the Federal Register Notice.ODI complaint ID Numbers are listed on the attached sheet.
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