2017 Volkswagen Jetta

Note: (never has any issues before ever as vehicle always maintained and taken directly to vw for maintenance.) /-/———————————————— I was driving: came to a stop: light turned Green proceeded to go through intersection YET VEHICLE. KT NOT MOVE! Put lever into park: turned off car and turned back on : put thr stick BACK INTO DRIVE - NOTHING HAPPENED I GUNNED it BY pushing my foot on the gas VW Jetta ALMOST REDLINED but didnt: was able to get across the interaction as I turned Left . Car sputtered: Car died: CAR CAUGHT FIRE! put fire out with towel: transmission fluid expelled: Car SEIZED ALL MOVEMENT Car would turned on with push start: could put in ALL GEARS BUT WOULD NOT MOVE

The fuel rail bolts on the car loosened, one sheered off. Fuel poured from the front end of the car. When the car was started, to be placed on a flatbed the car caught on fire. The car is currently at a mechanics, but has not been repaired. The car could have easily caught on fire while being driven or started any time before or after it actually caught on fire, it was only taken care of quickly as the tow truck driver had a fire extiguisher, we do not carry one in the car. The car had the recall work done in 2021 in Tyson's Corner VA. The dealer refuses speak to us and states that the recall was done and therefore not their issue. The issue was confirmed with the new mechanic. There was one EFC light on the night it started leaking fuel.

My Volkswagen Jetta shut off driving down interstate 99 due to major fuel leak (fuel rail bolt broke) I saw Volkswagen had a recall for fuel rail bolt coming loose after time. I called Volkswagen states recall was completed in May 2021 I bought the car May 2025. I asked Volkswagen rep if they would repair it as this is the same issue as the recall obviously it isn’t corrected. This could have been very bad with fuel leaking along a major highway one thing ignited and car would have went in flames. My son could have been seriously injured or even killed! EPC light came on as this was happening. The car is at my local mechanic who advised me to call Volkswagen due to an open recall for this issue. Volkswagen rep states I could take it to Volkswagen dealer to have it looked at but advised it would be at my expense. The only way anything would be done or reviewed if the car caught on fire or someone died. I would like this looked into as I believe vw should pay for my car to be fixed. Since the known problem was not fixed. I don’t have any documentation as my car is still in the process of getting fixed.

My mother owns a 2017 Volkswagen Jetta. Recently, the car has developed a strong and constant smell of gasoline, both while driving and when parked. This is extremely concerning, as it appears to be a fuel leak, which poses a serious fire and safety hazard. Upon researching, I discovered NHTSA Recall 20V648000, which affects certain 2016–2018 Jetta vehicles due to loose fuel rail bolts that may cause fuel to leak. My mother’s car is experiencing the exact same symptoms, yet her VIN is not included in the recall, and Volkswagen has refused to help because the recall does not technically apply to her vehicle. We spoke directly with VW Customer Care, and despite clearly describing the fuel smell and matching the recall symptoms, they told us the repairs would be out-of-pocket. My mother does not speak English and relies on me for help — and she cannot afford the cost of repairs for something that is clearly a known defect. The vehicle is undrivable due to the risk of explosion or fire, and we are desperate for help. I’m submitting this complaint in hopes that NHTSA will investigate and expand the recall to include additional VINs. There is no reason a vehicle with an identical issue should be excluded simply because of a VIN batch.

The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, there was an abnormal gasoline odor inside the vehicle, entering the vehicle through the A/C vents. The check engine warning light and an unknown warning light were illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related to the failure of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but stated that the VIN had been removed from the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

The catalytic converter malfunctioned and is defective. My vehicle is within 8 years and under 80,000 miles and Volkswagen of Toms River will not replace or address the safety concern as they are required by law to replace it. The vehicle will hit 8 year on January 1st and they are trying to stallmate me until it is out of warranty

The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.

The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.

The contact owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was taken to the local dealer for NHTSA Campaign: 20V648000 (Fuel System, Gasoline). The vehicle was repaired. The contact stated that while driving at approximately 10 MPH, the vehicle stalled. There were no warning lights illuminated. The contact stated that fuel was leaking underneath the vehicle. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 65,000.