2015 Volkswagen Jetta

THIS VEHICLE'S VIN REPORT SHOWS NO OPEN RECALLS. YET I SMELL FUEL IN THE CABIN AND HAVE ON MULTIPLE OCCASIONS SEEN EVIDENCE OF FUEL LEAKED ON THE GROUND. OTHER 2015 JETTAS DO HAVE RECALLS FOR A FUEL RAIL LEAK. MY VEHICLE APPEARS TO HAVE THE SAME SAFETY ISSUE. I BELIEVE MY VEHICLE SHOULD ALSO BE INCLUDED IN THE SAFETY RECALL. I ASK YOU TO INCLUDE IT IN THE EXISTING SAFETY RECALL. THANK YOU. *TR

RECEIVED SAFETY RECALL LETTER FROM VW OF AMERICA. AS INDICATED IN LETTER, I'VE EXPERIENCED REFUELING ISSUES; I TRIED TO CONTACT SERRAMONTE VW FOR SERVICE. NOT ONLY WAS I UNSUCCESSFUL IN GETTING THROUGH TO THE SERVICE DEPARTMENT, THEIR WEBPAGE FOR INITIATING SERVICE REQUESTS IS CURRENTLY INACTIVE. HOPING YOU WILL NOTIFY SERRAMONTE VW TO BE ACCESSIBLE SO AS TO RESPOND TO SAFETY RECALLS. THIS IS MY EXPERIENCE BUT THERE ARE LIKELY OTHER OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE OF GETTING IN TOUCH WITH SERRAMONTE VW. THE DEALERSHIP SHOULD NOT BE SO BUSY AS TO NOT RECEIVE PHONE CALLS.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A CRACKING AND GRINDING NOISE PRESENT WHEN DEPRESSING THE BRAKE PEDAL AND THE VEHICLE WOULD NOT IMMEDIATELY STOP CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

JUST SECONDS AFTER THE EPC LIGHT CAME ON (I DIDN'T KNOW WHAT IT MEANT) MY BRAKES WENT OUT. THE BRAKE PEDAL WAS STIFF AND MY CAR HAD NO RESPONSE IN SLOWING DOWN. LUCKILY I HAD BEEN IN A POSITION WHERE THERE WAS TIME AND SPACE TO REACT AND TO SLOW DOWN USING THE E BRAKE. JUST MINUTES EARLIER I HAD BEEN ON THE HIGHWAY, AS WELL AS IN SOME CITY TRAFFIC - IF I LOST MY BRAKES AT ANY OTHER MOMENT THINGS COULD HAVE BEEN DEADLY. VW ENDED UP SWAPPING OUT THE ENTIRE ENGINE. THE CAMSHAFT HAD BROKEN IN HALF. I WAS TOLD BY THE TECHNICIAN THAT THIS WAS RELATED TO SOME SORT OF RECALL ISSUE THEY HAD IN THE PAST, BUT I DON'T KNOW ANYTHING MORE THAN THAT. I'M VERY TROUBLED THAT A LESS THAN 2-YEAR-OLD CAR WITH 16K MILES ON IT CAN HAVE SUCH A SUDDEN AND SERIOUS MALFUNCTION. PLEASE ADVISE AND ENSURE THIS DOES NOT HAPPEN TO ANYONE ELSE. OH AND TO MAKE THINGS WORSE, I WAS ON MY HONEYMOON...

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE AT A RED LIGHT, THE ENGINE SUDDENLY REVVED AND THE BRAKES FAILED TO STOP THE VEHICLE FROM MOVING, THE VEHICLE ACCELERATED AND CRASHED INTO THE PRECEDING VEHICLE, WHICH THEN CRASHED INTO A THIRD VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,907. THE VIN WAS NOT PROVIDED.

BOUGHT A 2015 JETTA SE IN SEPTEMBER OF 2015. VEHICLE WAS ONLY SERVICED BY A LICENSED DEALERSHIP IN MARYLAND, AND HAD JUST HAD IT'S 20,000 SERVICE. TOLD THE TIRES WERE FINE, AND DEALER ROTATED THEM. WHILE DRIVING IN A PARKING LOT AT 5-10 MPH, THE TWO PASSENGER TIRES BLEW OUT FROM THE SIDEWALL WITH A LOUD POPPING SOUND. NO OBSTACLES, OR NAILS/GLASS ETC. IN THE ROAD, AND NOTHING WAS RAN OVER. TIRES ONLY HAD 20,500 MILES ON THEM, AND WERE RATED 8/32 BY THE DEALER TWO WEEKS AGO AT THE SERVICE APPOINTMENT. UPON RESEARCHING, THERE ARE NUMEROUS COMPLAINTS ABOUT THESE TIRES, MADE BY CONTINENTAL, BLOWING OUT ON THE SIDEWALL. IT HAS HAPPENED ON HIGHWAYS AND CAUSED CRASHES AND INJURIES, AND THEY SHOULD BE RECALLED BEFORE MORE FOLKS GET HURT. WE WERE LUCKY THAT IT HAPPENED IN A PARKING LOT AT A VERY LOW SPEED, AND I HAVE REPLACED ALL 4 WITH SAFE TIRES FOR MY DAUGHTER. PLEASE INVESTIGATE WHY THIS TIRE HAS A LONG TRACK RECORD OF BBB AND VARIOUS COMPLAINTS ABOUT THE TIRES BLOWING OUT THROUGH THE SIDEWALL AT LOW MILEAGE FOR NO APPARENT REASON. VOLKSWAGEN DID NOT TAKE OWNERSHIP OR REPLACE THE TIRES AND CONTINENTAL PUT US ON HOLD INDEFINITELY. I AM OUT $70 FOR A TOW, AND $600 FOR THE NEW TIRES BUT LUCKILY NO ONE WAS INJURED, THANK YOU. *TR

MY VEHICLE HAD A SAFETY RECALL (23R1/CAMSHAFT) WHICH ONLY HAD THE SOFTWARE UPDATED TO CORRECT THE PROBLEM OF THE CAMSHAFT FAILING AND LOOSING POWER BRAKES. WE HAD THIS DONE IN MARCH OF 2016. I WAS DRIVING HOME AT ABOUT 30 MPH AND TOUCHED THE BRAKES TO TURN AND THEY WERE HARD. FORTUNATELY I WASN'T GOING TOO FAST AND BECAUSE I WAS GETTING READY TO TURN AND WAS ABLE TO COAST TO STOP IN FRONT OF MY HOME. WE HAD THE CAR TOWED TO THE DEALERSHIP AND THEY DIAGNOSED A CAMSHAFT FAILURE. WE HAVE BEEN INFORMED THE VEHICLE IS FIXED WITH THE SAME PART. OBVIOUSLY A SOFTWARE UPDATE IS NOT GOING TO FIX THE PROBLEM IF VOLKSWAGEN IN USING THE SAME CAMSHAFT TO REPAIR. VOLKSWAGEN IS PUTTING MANY LIVES AT RISK WITHOUT A FIX TO THIS PROBLEM. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND DO NOT WANT TO PUT MY FAMILY IN A VEHICLE THAT WE FEEL IS A TICKING TIME BOMB. WE COULD BE KILLED OR INJURED NOT TO MENTION OTHER PEOPLE IF WE ARE INVOLVED IN AN ACCIDENT. I HAVE CONTACTED VOLKSWAGEN AND THEY HAVE NO FIX FOR THIS PROBLEM. THIS A SERIOUS SAFETY ISSUE AND I HAVE REPORTED THIS TO VOLKSWAGEN AND TOLD THEM I WANT THEM TO BUYBACK THE VEHICLE, NO ONE WOULD FEEL SAFE DRIVING THIS VEHICLE ESPECIALLY ON THE HIGHWAY AT 70 MPH.