2015 Volkswagen Jetta

The car was stalling at stops and the engine warning light came on. We took it into Autometrics (509) 766-2002 in Moses Lake, WA. They informed us that the transmission was cracked and needed to be replaced or it would ruin the engine. In researching this problem my wife found a recall 34J6. This recall covers Hybrids from 2013 to 2015 for this very problem. our car was manufactured in February of 2015. Called Volkswagan of North America. They informed me that the recall was vin specific and that our vin was not included even though the problem is the same. The car has not been inspected by the manufacture as of this filing, The car is currently stored under a car cover at our home. Can you please help revolve this dispute over the recall inclusion. Thanks

In the past few months, the vehicle stopped in the middle of the road on various occasions. It was taken to a VW dealer, who found nothing wrong with it. On November 11, 2021, the vehicle stopped in the street, and would no longer move, forward or reverse. It was towed to a VW dealer, who found that the transmission had failed. Currently, we are attempting to reach VW corporate to find out our options.

MY WIRING HARNESS WAS REPLACED AS MY CAR WAS IN LIMP MODE. 2 AND HALF WEEKS LATER MY LIGHT COMES BACK ON AND AFTER DRIVING IT TO WORK ONE DAY IT DIDN'T FEEL RIGHT SO I HAD IT TOWED. AT TIME OF TOWING NOTICED I WAS LEAKING FLUID. TURNS OUT IT WAS TRANSMISSION FLUID AND I NEED A NEW TRANSMISSION ON A 5 YEAR OLD CAR. THIS CAR HAS HAD 3 ELECTRICAL PROBLEMS AND ONLY ONE WAS A RECALL BUT EACH PROBLEM BUT THE CAR IN LIMP MODE CAUSE THE TRANSMISSION NOT TO SHIFT PROPERLY. *TR

AUTOMATIC TRANSMISSION DOES NOT SHIFT. WHILE DRIVING THE VEHICLE HESITATED BETWEEN GEARS AND EVENTUALLY WENT INTO A NEUTRAL STATE WHILE DRIVING AT 40 MPH. VERY CLOSE TO AN ACCIDENT. THERE ARE MULTIPLE REPORTS OF THIS ISSUE AND ALREADY HAVE RECALLS AGAINST CERTAIN VIN BUT SHOULD BE FOR ALL VIN'S. HYBRID SYSTEM ERROR DISPLAYED ALONG WITH SHIFT SELECTOR BLINKING FROM DRIVE TO A WRENCH. CALLED VW CUSTOMER CARE AND THEY ABRUPTLY INTERRUPTED ME AND STATED THEY WILL NOT ADDRESS THIS. VERY SUSPICIOUS.

I AM WRITING TO ADVISE YOU OF A POTENTIAL SAFETY ISSUE WITH THE DESIGN OF THE VOLKSWAGEN JETTA. I OWN A 2015 JETTA. AFTER A HEAVY RAIN, AND USUALLY AFTER PASSING THROUGH STANDING WATER, THE CAR LOSES POWER AND STALLS. THIS HAS HAPPENED ON THREE OCCASIONS RECENTLY. I FIRST TOOK THE CAR TO MY OWN MECHANIC, AN EXPERIENCED TECHNICIAN WITH A MAJOR REPAIR FRANCHISE. HE WAS UNABLE TO PINPOINT THE PROBLEM. WHEN THE PROBLEM RECURRED, I TOOK IT BACK AND HE AGAIN TESTED IT BUT WAS UNABLE TO SAY FOR SURE WHAT THE PROBLEM WAS. HOWEVER, HE NOTED THAT THERE WAS AN AIR INTAKE IN THE FRONT END THAT MIGHT HAVE TAKEN IN WATER AND CAUSED THE ISSUE. I THEN TOOK THE CAR TO THE DEALERSHIP (BURLINGTON VOLKSWAGEN) AND THEY WERE ALSO UNABLE TO DIAGNOSE THE PROBLEM. HOWEVER, THE MECHANIC THERE ALSO INDICATED THAT IT MIGHT BE DUE TO WATER ENTERING THE AIR INTAKE IN THE FRONT END. IT SEEMS TO ME THAT THIS WOULD BE A DESIGN FLAW THAT COULD LEAD TO AN ACCIDENT DUE TO THE SUDDEN LOSS OF POWER STEERING. THE DEALERSHIP ADVISED ME NOT TO DRIVE THROUGH PUDDLES, WHICH IS OBVIOUSLY NOT A PRACTICAL SOLUTION. I THEN ASKED VOLKSWAGEN CUSTOMER CARE TO LOOK INTO THE PROBLEM. THE ONLY OPTION THE REPRESENTATIVE THERE OFFERED WAS FOR ME TO TAKE THE CAR TO ANOTHER VW DEAIERSHIP, WHICH I AM UNWILLING TO DO AT MY PERSONAL EXPENSE. I AM WORRIED ABOUT MY OWN AND MY WIFE'S SAFETY WHEN DRIVING IN THE RAIN, BUT VOLKSWAGEN IS BASICALLY TELLING ME THAT THEY CAN'T FIND A PROBLEM SO THEY CAN'T FIX IT. I WOULD BE GLAD TO WORK WITH YOU ON THIS ISSUE, AND I HAVE ATTACHED THE VW MECHANIC'S REPORT.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE CONTACT HAD TO CONSTANTLY PRESS THE START BUTTON IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE RIPPLES IN THE CHARGING SYSTEM, LEAKAGE IN THE TRANSMISSION, AND LEAKAGE FROM THE TURBO THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHUTTER GRILL NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. *TT VW REFUSED TO ACCEPT ANOTHER INDEPENDENT MECHANICS DIAGNOSE AND TO DARK VW SLATES NOT HAPPENING. DEFECT TIRES, WINDOWS, SMELL FROM HEATER DETECT SHOCKS, SHUTS. RADIO GETS HOT, VW WAS TOLD SHUTTER GNULL BUT CANNOT DIAGNOISE THE PROBLEM AND STARTING PROBLEM AND KEY SYSTEM VW HEADQUARTERS HAVE BEEN MADE AWARE OF ALL ISSUES. TO DATE CAR WILL NOT START NUMEROUS TIMES. CONSUMER TURBO, NOISE IN THE ENGINE, LEAKS, VW FAILED TO DIAGNOISE/ OUTSIDE MECHANIC DIAGNOSE IT. *JB

ACCELERATION FALLS FLAT UNEXPECTEDLY OFF THE LINE. EVER SINCE THE RE-PROGRAM OF THE TDI AFFECTED VEHICLES THE CAR WILL ACCELERATE QUICKLY AT FIRST WHEN GIVEN GOOD THROTTLE (70%+), BUT THEN ALL OF A SUDDEN AT 30-40MPH OR SO IT WILL TOTALLY FALL FLAT ALL OF A SUDDEN, AND DANGEROUSLY SO. IT JUST COMPLETELY LOSES POWER, AND BEING A DIESEL, IT DECELERATES FAIRLY QUICKLY. I HAVE HAD NUMEROUS TIMES WHERE IT'S HAPPENED, SO MUCH SO, I KNOW BETTER THAN TO EVEN TRY ANYMORE. WHEN PULLING OUT IN CHICAGO TRAFFIC THIS CAN DEFINITELY BITE YOU IN THE REAR. IT ALMOST SEEMS WORSE IN 'SPORT' MODE ALSO. I SOLD THESE CARS FOR ALMOST 8YRS AND I NEVER DROVE ONE THAT ACTED LIKE THIS. I THINK THEY NEED NEW PROGRAMS, THE CURRENT ONES ARE NOT ONLY WEAK, BUT DANGEROUS.