2015 Volkswagen Jetta

ACCELERATION FALLS FLAT UNEXPECTEDLY OFF THE LINE. EVER SINCE THE RE-PROGRAM OF THE TDI AFFECTED VEHICLES THE CAR WILL ACCELERATE QUICKLY AT FIRST WHEN GIVEN GOOD THROTTLE (70%+), BUT THEN ALL OF A SUDDEN AT 30-40MPH OR SO IT WILL TOTALLY FALL FLAT ALL OF A SUDDEN, AND DANGEROUSLY SO. IT JUST COMPLETELY LOSES POWER, AND BEING A DIESEL, IT DECELERATES FAIRLY QUICKLY. I HAVE HAD NUMEROUS TIMES WHERE IT'S HAPPENED, SO MUCH SO, I KNOW BETTER THAN TO EVEN TRY ANYMORE. WHEN PULLING OUT IN CHICAGO TRAFFIC THIS CAN DEFINITELY BITE YOU IN THE REAR. IT ALMOST SEEMS WORSE IN 'SPORT' MODE ALSO. I SOLD THESE CARS FOR ALMOST 8YRS AND I NEVER DROVE ONE THAT ACTED LIKE THIS. I THINK THEY NEED NEW PROGRAMS, THE CURRENT ONES ARE NOT ONLY WEAK, BUT DANGEROUS.

I STARTED TO SMELL OF GASOLINE IN MY CAR WHILE DRIVING IT. CALLED VW GROUP OF AMERICA COSTUMER SERVICE NUMBER WHO SUGGESTED I TAKE THE CAR TO A DEALER FOR INSPECTION. AFTER INSPECTING THE CAR FOR TWO (2) DAYS, THE DEALER, SOUTH MOTORS VW, VERBALLY REPORTED THE PROBLEM CAUSE WAS A FUEL LEAK AT THE INJECTION SYSTEM: FUEL RAIL. JUST AS DESCRIBED IN THE 15V028000 RECALL. VW GROUP OF AMERICA HAS DECLINED MY REQUEST TO ACCEPT THIS FAILURE AS PART OF THE REFERENCE RECALL UNDER THE ALLEGATION THAT THE VEHICLE IDENTIFICATION NUMBER (VIN) IS NOT PART OF THE RECALL AND THE VEHICLE HAS MORE THAN 36,000 MILES. (ACTUAL MILEAGE: 47,500). I UNDERSTAND THE RECALL IS VIN SELECTIVE, BUT IT'S NOT OUT OF COINCIDENCE THAT MY CAR WAS ASSEMBLED IN PUEBLA, MEXICO; THE MANUFACTURING YEAR FALLS IN THE RECALL CATEGORY AND THAT THE SUPPLIER OF THE DEFECTIVE PART IS BENTELER DE MEXICO IN PUEBLA, MEXICO.

​ON JUNE 10, 2017, I HAD PURCHASED A BRAND-NEW CAR AT PRIME VOLKSWAGEN SACO, MAINE WITH FULL WARRANTY ON IT. SEPTEMBER 15, 2017, I WAS WITH MY KIDS HEADING DOWN TO CONNECTICUT. IN ROUTE ON MASSACHUSETTS 495 SOUTH AT ONE POINT WHEN I PRESSED THE GAS PEDAL TO ADD MORE POWER TO THE CAR TO SPEED UP THE CAR STARTED TO SHAKE. I RELEASED THE GAS PEDAL NO SHAKING OCCURRED. I THEN AGAIN TRIED ADDING GAS AND IT STARTED SHAKING. I THEN ALSO NOTICED MY ENGINE LIGHT HAD TURNED ON. I WAS WORRIED SO I DECIDED TO SLOW DOWN AND PULL OVER INTO THE EMERGENCY LANE TO SEE WHAT WAS GOING ON WITH THE CAR. IN THE PROCESS OF SLOWING DOWN AND PULLING OVER TO THE EMERGENCY LANE, YOU COULD HEAR A BANGING SOUND TO ME IT SEEMED TO BE COMING FROM THE ENGINE. I CALLED MY ROAD SIDE ASSISTANCE FOR THEM TO COME CHECK OUT AND CHECK MY CAR AND THEY SAID THEY DON'T DO THAT KIND OF ROAD SIDE ASSISTANCE FOR ENGINES THAT THE VEHICLE MUST BE BROUGHT BACK TO A VOLKSWAGEN DEALERSHIP. SO, THAT NIGHT MY VEHICLE WAS TOWED BACK TO PRIME VOLKSWAGEN SACO, MAINE WHERE IT WAS ORIGINALLY PURCHASED. THREE DAYS LATER I RECEIVED A CALL FROM THE SERVICE DEPARTMENT AT PRIME VOLKSWAGEN AND THEY SAID THE FUEL IN MY TANK WAS NOT PURE DIESEL FUEL, THAT IT WAS CONTAMINATED. THEY TRIED TO TELL ME I FILLED THE CAR WITH GAS INSTEAD OF DIESEL FUEL. I HAD BROUGHT THEM THE RECEIPT WHEN I LAST FILLED MY TANK. IT WAS THE MORNING OF MY TRIP HEADING DOWN TO CONNECTICUT. I HAD FILLED MY CAR FROM AN EMPTY TANK TO A FULL TANK AT BIG APPLE ON WASHINGTON AVENUE RIGHT AT THE BOTTOM OF MUNJOY HILL. ON THAT RECEIPT, IT STATES I USED FUEL PUMP NUMBER THREE WHICH IS A DIESEL FUEL PUMP. IT ALSO SHOWS HOW MANY GALLONS WERE FUELED AND THE PRICE. AFTER I SHOWED THAT RECEIPT TO THE SERVICE DEPARTMENT OF THE DEALERSHIP THEY THEN TRIED TO BLAME THE BIG APPLE GAS STATION SAYING THAT THEIR FUEL PUMPS ARE CONTAMINATED.

THIS VEHICLE'S VIN REPORT SHOWS NO OPEN RECALLS. YET I SMELL FUEL IN THE CABIN AND HAVE ON MULTIPLE OCCASIONS SEEN EVIDENCE OF FUEL LEAKED ON THE GROUND. OTHER 2015 JETTAS DO HAVE RECALLS FOR A FUEL RAIL LEAK. MY VEHICLE APPEARS TO HAVE THE SAME SAFETY ISSUE. I BELIEVE MY VEHICLE SHOULD ALSO BE INCLUDED IN THE SAFETY RECALL. I ASK YOU TO INCLUDE IT IN THE EXISTING SAFETY RECALL. THANK YOU. *TR

ABOUT THREE WEEKS AGO WITH 16K MILES I CALLED VW AND INDICATED THAT MY JETTA SMELLED LIKE DIESEL. I WAS TOLD IT WAS PROBABLY JUST AN OVERFILLED FUEL TANK. IT TURNED OUT TO BE A LEAKY HIGH PRESSURE FUEL PUMP. ON THE 2015 JETTA, THIS IS LOCATED ON THE TOP OF THE ENGINE. THIS LITERALLY MEANS THAT FUEL WAS LEAKING DIRECTLY ONTO THE HOT ENGINE AND EXHAUST. THE LEAKING FUEL EVENTUALLY ATE THROUGH RADIATOR LINES AND CAUSED A COMPLETE LOSS OF COOLANT. OBVIOUSLY LEAKY FUEL + HOT ENGINE / EXHAUST = FIRE RISK. NOT TO MENTION THE COOLANT LOSS STRANDED MY FAMILY ON THE SIDE OF THE ROAD. THE LOSS OF COOLANT HAPPENED AT CITY SPEEDS AND STRANDED MY FAMILY.

I PURCHASED THIS VEHICLE LESS THAN ONE MONTH AGO AND AM CONCERNED ABOUT THE LISTED RECALLS. MY VEHICLE FALLS WITHIN THE SPECIFICATIONS AS LISTED ON THE RECALLS, HOWEVER, MY VEHICLE RETURNS A SEARCH OF NO OPEN RECALLS. MY BIGGEST CONCERN IS THE FUEL SYSTEM RECALL. ON FOUR SEPARATE OCCASIONS, SINCE I HAVE OWNED THE VEHICLE, I HAVE SMELLED GASOLINE BOTH WHILE AT AN IDLE AND JUST AFTER TURNING OFF THE IGNITION. YOUR ASSISTANCE WITH THIS MATTER IS APPRECIATED.