2015 Volkswagen Jetta

​ON JUNE 10, 2017, I HAD PURCHASED A BRAND-NEW CAR AT PRIME VOLKSWAGEN SACO, MAINE WITH FULL WARRANTY ON IT. SEPTEMBER 15, 2017, I WAS WITH MY KIDS HEADING DOWN TO CONNECTICUT. IN ROUTE ON MASSACHUSETTS 495 SOUTH AT ONE POINT WHEN I PRESSED THE GAS PEDAL TO ADD MORE POWER TO THE CAR TO SPEED UP THE CAR STARTED TO SHAKE. I RELEASED THE GAS PEDAL NO SHAKING OCCURRED. I THEN AGAIN TRIED ADDING GAS AND IT STARTED SHAKING. I THEN ALSO NOTICED MY ENGINE LIGHT HAD TURNED ON. I WAS WORRIED SO I DECIDED TO SLOW DOWN AND PULL OVER INTO THE EMERGENCY LANE TO SEE WHAT WAS GOING ON WITH THE CAR. IN THE PROCESS OF SLOWING DOWN AND PULLING OVER TO THE EMERGENCY LANE, YOU COULD HEAR A BANGING SOUND TO ME IT SEEMED TO BE COMING FROM THE ENGINE. I CALLED MY ROAD SIDE ASSISTANCE FOR THEM TO COME CHECK OUT AND CHECK MY CAR AND THEY SAID THEY DON'T DO THAT KIND OF ROAD SIDE ASSISTANCE FOR ENGINES THAT THE VEHICLE MUST BE BROUGHT BACK TO A VOLKSWAGEN DEALERSHIP. SO, THAT NIGHT MY VEHICLE WAS TOWED BACK TO PRIME VOLKSWAGEN SACO, MAINE WHERE IT WAS ORIGINALLY PURCHASED. THREE DAYS LATER I RECEIVED A CALL FROM THE SERVICE DEPARTMENT AT PRIME VOLKSWAGEN AND THEY SAID THE FUEL IN MY TANK WAS NOT PURE DIESEL FUEL, THAT IT WAS CONTAMINATED. THEY TRIED TO TELL ME I FILLED THE CAR WITH GAS INSTEAD OF DIESEL FUEL. I HAD BROUGHT THEM THE RECEIPT WHEN I LAST FILLED MY TANK. IT WAS THE MORNING OF MY TRIP HEADING DOWN TO CONNECTICUT. I HAD FILLED MY CAR FROM AN EMPTY TANK TO A FULL TANK AT BIG APPLE ON WASHINGTON AVENUE RIGHT AT THE BOTTOM OF MUNJOY HILL. ON THAT RECEIPT, IT STATES I USED FUEL PUMP NUMBER THREE WHICH IS A DIESEL FUEL PUMP. IT ALSO SHOWS HOW MANY GALLONS WERE FUELED AND THE PRICE. AFTER I SHOWED THAT RECEIPT TO THE SERVICE DEPARTMENT OF THE DEALERSHIP THEY THEN TRIED TO BLAME THE BIG APPLE GAS STATION SAYING THAT THEIR FUEL PUMPS ARE CONTAMINATED.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE AT A RED LIGHT, THE ENGINE SUDDENLY REVVED AND THE BRAKES FAILED TO STOP THE VEHICLE FROM MOVING, THE VEHICLE ACCELERATED AND CRASHED INTO THE PRECEDING VEHICLE, WHICH THEN CRASHED INTO A THIRD VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,907. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, THE ELECTRONIC POWER CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.

WHEN I PULL OUT THE ENGINE OIL DIPSTICK THERE IS A SHARP EDGE AT THE END OF THE STICK. I ALMOST CUT MY FINGER AS I WIPE IT OFF WITH A PAPER TOWEL. I THINK THIS IS A QUALITY CONTROL PROBLEM. THERE SHOULD BE NO BURR OR SHARP EDGE ON THE END OF THE OIL DIP STICK. EVENTUALLY AS I PULL OUT THE STICK AND PUTTING BACK IN. THIS MIGHT RUB OFF THE INTERNAL PLASTIC TUBING OVER THE YEAR WHICH WILL CAUSE WEAR BY CHECKING THE OIL LEVEL. ONE THING FOR SURE I DID REMOVE THE BURR BY FILING DOWN LIGHTLY TO PREVENT INJURY IN THE FUTURE BUT SHOULD HAVE NOT DONE IN THE FIRST PLACE. PLEASE TELL VW TO IMPROVE IT QUALITY CONTROL ON THE OIL DIP STICK.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC) AND THE DEALER WAS UNABLE TO PROVIDE THE PART FOR THE RECALL REPAIR IN A REASONABLE AMOUNT OF TIME FRAME. THE CONTACT CALLED THE DEALER FOR MONTHS AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE SERVICED UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ABOUT THREE WEEKS AGO WITH 16K MILES I CALLED VW AND INDICATED THAT MY JETTA SMELLED LIKE DIESEL. I WAS TOLD IT WAS PROBABLY JUST AN OVERFILLED FUEL TANK. IT TURNED OUT TO BE A LEAKY HIGH PRESSURE FUEL PUMP. ON THE 2015 JETTA, THIS IS LOCATED ON THE TOP OF THE ENGINE. THIS LITERALLY MEANS THAT FUEL WAS LEAKING DIRECTLY ONTO THE HOT ENGINE AND EXHAUST. THE LEAKING FUEL EVENTUALLY ATE THROUGH RADIATOR LINES AND CAUSED A COMPLETE LOSS OF COOLANT. OBVIOUSLY LEAKY FUEL + HOT ENGINE / EXHAUST = FIRE RISK. NOT TO MENTION THE COOLANT LOSS STRANDED MY FAMILY ON THE SIDE OF THE ROAD. THE LOSS OF COOLANT HAPPENED AT CITY SPEEDS AND STRANDED MY FAMILY.

I BOUGHT MY CAR IN JULY 2015, NEW, FROM LARRY ROESCH DEALER IN CHICAGO, AFTER WAITING 8 HOURS IN THE WAITING ROOM FOR THEM TO "CLEAN MY CAR IN THE BACK SHOP"- WHILE SEVERAL OTHER CUSTOMERS CAME AND WENT WITH THEIR NEW CARS. AFTER ONLY A FEW THOUSAND MILES ON MY CAR, IT NEEDED TO HAVE A QUART AND HALF OIL ADDED TO IT AND THE OIL LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS "NORMAL". AFTER I CALLED THE MANUFACTURER TO REQUEST A LETTER STATING MY CAR WAS CLEAR AND DID NOT HAVE ANY RECALL ISSUES, I WAS TOLD THE LETTER COULD NOT BE ISSUED BECAUSE THERE WAS, INDEED, A RECALL ISSUE WHICH HAD TO DO WITH THE CAMSHAFT. I WAS TOLD THIS ISSUE DID NOT HAVE A FIX FOR IT AND WOULD NOT HAVE ONE UNTIL MARCH 2016. I REQUESTED A LETTER STATING IT WOULD BE SAFE TO DRIVE THE CAR WITH MY CHILDREN AND FAMILY, BUT VW SAID THEY WERE NOT ABLE TO GIVE SUCH A LETTER STATING THAT THE MODEL OF THE CAR WAS "SAFE TO DRIVE". I TOLD THEM I WAS NOT COMFORTABLE DRIVING A CAR THAT COULD POTENTIALLY SHUT OFF WHILE DRIVING ON THE HIGHWAY AND CAUSING INJURY OR DEATH TO MY FAMILY-- AT THAT POINT, VW AGREED TO TOW MY CAR AND TO REPLACE THE CAMSHAFT (EVEN THOUGH I WAS INITIALLY TOLD BY VW THAT THE CAMSHAFT REPLACEMENT WOULD CAUSE THE VERY SAME ISSUE). I RECEIVED THE VW JETTA SE 1.8T BACK FROM PUGI DEALERS LAST THURSDAY AND WAS TOLD THERE SHOULD NOT BE ANY OTHER PROBLEMS. TODAY, I DROVE HALF MILE FROM MY HOME TO THE LAUNDRY AND WHEN I RETURNED TO MY CAR, THE CAR WOULD NOT START, THE LIGHT INDICATOR FOR "STEERING MALFUNCTION AND ENGINE ISSUES" CAME ON. I CALLED VW AND THEY HAVE TOWED THE CAR TO PUGI DEALERSHIP, YET AGAIN, AND I DO NOT HAVE A CAR - ONCE AGAIN- TO TAKE MY CHILDREN TO SCHOOL AND WORK, ETC. THERE IS A VERY OBVIOUS AND SERIOUS ISSUE WITH MY CAR. IT IS NOT SOMETHING TO PLAY WITH PEOPLE'S LIVES OVER, SINCE VW TOLD ME IT CANNOT BE FIXED AND COULD POTENTIALLY CAUSE A CRASH.