2015 Volkswagen Jetta

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS POWERED OFF WITH THE WINDOWS ROLLED DOWN, THE CONTACT REACHED INTO THE VEHICLE AND THE WINDOW ROLLED UP AND SQUEEZED THE CONTACT. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 160250974. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000 *TT*JB

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION AND FAILED TO RELEASE OR TURN BACKWARDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN VOLKSWAGEN OF ROCKVILLE (801 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301) 637-8344) WHERE IT WAS DIAGNOSED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS NOT AVAILABLE.

THE MAJOR PROBLEM OCCURRED SHORTLY AFTER MY 30,000 MILE CHECK UP, WHEN MY KEY GOT STUCK IN THE IGNITION, AND I COULD NOT TURN THE CAR OFF. I AM AWARE THIS PROBLEM DATES BACK TO AS EARLY AS 2012. I IMMEDIATELY CONTACTED VW CUSTOMER CARE SINCE I WAS AT APPROXIMATELY 36,400 MILES TO SEE IF THEY WOULD ASSIST IN REPLACING THIS PART. IN ADDITION, I WAS CHARGED 153.63 FOR THE DIAGNOSIS. MIDDAY ON SEPTEMBER 21, 2018, I RECEIVED A CALL FROM CUSTOMER CARE DENYING MY CLAIM COMPLETELY. I AM AWARE THAT THIS IS AN ONGOING PROBLEM, AND SHOULD BE UNDER A RECALL STATUS. I WAS ALSO INFORMED THAT VW HAS UPDATED THEIR IGNITION SWITCH (REPLACED WITH AN UPDATED MODEL NUMBER) SO THE REPLACEMENT PART WILL NOT CAUSE PROBLEMS. I FEEL LIKE THIS WAS A PLOY TO GET ME TO GO TO THE VW DEALERSHIP, SO THEY MAY CONTINUE TO PROFIT OVER THEIR PAST MISTAKES. I BELIEVE I HAVE PAID FOR SOMETHING THAT SHOULD BE COVERED UNDER A RECALL OR EXTENDED WARRANTY. IN ADDITION, I HAD THE BATTERY FAIL AT THE 36,000 MILE MARK AS WELL. I FEEL THAT I HAVE HAD MORE TROUBLE WITH THIS NEW CAR THAN ANY OTHER CAR I HAVE OWNED IN THE PAST, AND I AM NOT REALLY THRILLED AS A FIRST TIME VW OWNER. *JS *JS THE CONSUMER STATED THERE WAS A RECALL ISSUED FOR THIS PARTICULAR FAILURE. DUE TO THE VIN, THIS VEHICLE WAS NOT INCLUDED ON THE RECALL. *JS

I PARKED AT THE STORE AND THE KEY GOT STUCK IN THE IGNITION WHILE THE CAR IS RUNNING PREVENTING ME FROM TURNING THE CAR ENGINE OFF . WHEN HE KEY GETS STUCK IN THE IGNITION SWITCH WITH THE ENGINE RUNNING PREVENTING YOU FROM TURNING THE CAR ENGINE OFF. THEREFORE YOU CAN'T LEAVE YOUR CAR TO GO IN THE HOUSE , STORE OR EVEN TO THE BATHROOM. THIS WILL ALLOWS YOUR CAR TO BE ATTRACTIVE TO CAR THEIVES WHEN YOU MUST LEAVE TO GET HELP. NEEDS A RECALL ASAP.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN IN THE VEHICLE WOULD NOT SOUND. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT EXPERIENCED THE SAME FAILURE WITH PREVIOUSLY OWNED VOLKSWAGEN JETTAS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 10,000.

DAY-TIME RUNNING LIGHT, RIGHT-SIDE (PASSENGER SIDE) BULB BURNED OUT, HOWEVER WHEN THE BULB SOCKET WAS REMOVED, THE PLASTIC MATERIAL HAD SIGNS OF HEAT DAMAGE/PLASTIC MATERIAL DAMAGE AND THE BULB COULD NOT BE REMOVED FROM THE SOCKET. THE SOCKET AND BULB WILL NEED TO BE REPLACED. THERE WAS NO RECALL LISTED FOR THIS ISSUE WITHIN THE NHTSA, HOWEVER, THE HEAT DAMAGE WITHIN THE BULB SOCKET IS A CONCERN. LOCAL VW DEALER MENTIONED THAT THERE WAS NO TSB OR RECALL ON THIS ELECTRICAL PART. SOCKET AND BULB REPLACEMENT COST FROM THE VW DEALER IS NEAR $40.00.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. AFTER PARKING THE VEHICLE, THE KEY WOULD NOT SHUT OFF THE VEHICLE. APPROXIMATELY THREE MINUTES LATER, AND AFTER SEVERAL ATTEMPTS, THE VEHICLE DID SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS TAKEN TO WINNER VOLKSWAGEN IN DOVER, DELAWARE FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE TUMBLER FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE CONSUMER STATED THE IGNITION WOULD NOT TURN OFF. THE ISSUE WAS DO TO THE TUMBLER IN THE KEY. THE CONSUMER WAS INFORMED THIS WAS COMMON WITH VOLKSWAGEN VEHICLES. *JS