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2010 Volkswagen Jetta

Owner reports · Recalls · Investigations

More warning signs than most Jetta years

Owner complaints for the 2010 Volkswagen Jetta are substantially higher than the model-year median of 68.

About this comparison →

When problems were reported

Mileage at the reported incident

779 reports with mileage · 73 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 233 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel System, Diesel. Review the 166 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 122 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

23 crash reports5 fire reports10 injury reports

Fuel System, Diesel complaints

166 reports
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32,000 miles · Feb 19, 2013
Fuel System, DieselFuel/propulsion System

CAR FAILED TO START WAS TOWED TO HALLMARK VW WHO INFORMED US THAT IT WAS A HPFP FAILURE. RESEARCH SUGGESTS THIS IS AN ONGOING ISSUE AS NHTSA DOES HAVE AN INVESTIGATION INTO THIS ISSUE. AWAITING FUEL SAMPLE FROM ANALYSIS BUT HAVE RECEIPT FROM FUEL IN VEHICLE STATING "DIESEL FUEL". *TR

NHTSA ODI #10499348

84,000 miles · Feb 19, 2013
Fuel System, DieselFuel/propulsion System

MY WIFE WAS TRYING TO MERGE ONTO A BUSY HIGHWAY AND THE MOTOR DIED. SHE WAS ABLE TO COAST TO THE BREAKDOWN LANE. I FEEL THIS COULD HAVE BEEN A DEADLY HAD IT HAPPENED IN FRONT OF A LOADED GASOLINE TANKER TRUCK OR SOMEPLACE WHERE THERE WAS NO BREAKDOWN LANE OR IN THE HIGH SPEED LANE. THIS SHOULD BE A SAFETY RECALL THAT VW SHOUL…

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MY WIFE WAS TRYING TO MERGE ONTO A BUSY HIGHWAY AND THE MOTOR DIED. SHE WAS ABLE TO COAST TO THE BREAKDOWN LANE. I FEEL THIS COULD HAVE BEEN A DEADLY HAD IT HAPPENED IN FRONT OF A LOADED GASOLINE TANKER TRUCK OR SOMEPLACE WHERE THERE WAS NO BREAKDOWN LANE OR IN THE HIGH SPEED LANE. THIS SHOULD BE A SAFETY RECALL THAT VW SHOULD TAKE SERIOUSLY. *TR

NHTSA ODI #10498558

39,950 miles · Feb 14, 2013
Electronic Stability Control (esc)Engine And Engine CoolingFuel System, Diesel

ESP ERROR. CAR WOULD NOT START. CONDENSATION IN CHARGE AIR INTAKE SYSTEM CAUSED FAILURE IN ESP SYSTEM AND AIR INTAKE. *TR

NHTSA ODI #10498117

46,243 miles · Feb 7, 2013
Fuel System, DieselFuel/propulsion System

WHILE DRIVING AT 25 MPH NEAR MY HOME GLOW PLUG WARNING LIGHT CAME ON. STOPPED CAR. THEN RESTARTED AND GLOW PLUG LIGHT STAYED ON. SHORTLY THEREAFTER CHECK ENGINE LIGHT CAME ON. I DROVE THE SHORT DISTANCE HOME AND NOTICED SEVERE LOSS OF POWER. DID NOT DRIVE THE VEHICLE AGAIN AND AT FIRST OPPORTUNITY HAD VEHICLE TOWED TO LOCAL …

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WHILE DRIVING AT 25 MPH NEAR MY HOME GLOW PLUG WARNING LIGHT CAME ON. STOPPED CAR. THEN RESTARTED AND GLOW PLUG LIGHT STAYED ON. SHORTLY THEREAFTER CHECK ENGINE LIGHT CAME ON. I DROVE THE SHORT DISTANCE HOME AND NOTICED SEVERE LOSS OF POWER. DID NOT DRIVE THE VEHICLE AGAIN AND AT FIRST OPPORTUNITY HAD VEHICLE TOWED TO LOCAL DEALERSHIP. ACCORDING TO DEALER VEHICLE SUFFERED A CATASTROPHIC FAILURE OF FUEL SYSTEM AND NEEDS TO BE COMPLETELY REPLACED; THIS INCLUDES BUT NOT LIMITED TO FUEL RAIL, HIGH PRESSURE FUEL PUMP, ALL PIPES AND HOSES, SUBSIDIARY FUEL PUMPS, AND HIGH PRESSURE CLEANING OF FUEL TANK. VOLKSWAGEN HAS ACCEPTED RESPONSIBILITY UNDER LIMITED POWERTRAIN WARRANTY. *TR

NHTSA ODI #10496724

34,511 miles · Jan 14, 2013
EngineFuel System, DieselFuel/propulsion System

THE VEHICLE WAS VALET PARKED. THE VALET ATTENDANT REPORTED THAT THE VEHICLE SHUT DOWN AS SHE WAS DRIVING IT UP THE RAMP OUT OF THE PARKING GARAGE. SHE ALSO REPORTED A KNOCKING SOUND AND THAT THE "CHECK ENGINE" LIGHT WAS ON. UPON ENTERING THE VEHICLE, I WAS UNABLE TO START IT. I HAD THE VEHICLE TOWED TO THE VW DEALERSHIP. THEY…

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THE VEHICLE WAS VALET PARKED. THE VALET ATTENDANT REPORTED THAT THE VEHICLE SHUT DOWN AS SHE WAS DRIVING IT UP THE RAMP OUT OF THE PARKING GARAGE. SHE ALSO REPORTED A KNOCKING SOUND AND THAT THE "CHECK ENGINE" LIGHT WAS ON. UPON ENTERING THE VEHICLE, I WAS UNABLE TO START IT. I HAD THE VEHICLE TOWED TO THE VW DEALERSHIP. THEY TOLD ME THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT THEY HAD SEEN OTHER CARS COMING IN WITH THIS SAME PROBLEM. SERVICE DEPARTMENT PAPERWORK STATES: "DEFECTIVE HIGH PRESSURE PUMP-METAL IN SYSTEM" AND "FOUND FAULT P0191." VEHICLE SPEED AT TIME OF INCIDENT IS ESTIMATED BASED ON VALET ATTENDANT'S DESCRIPTION. *TR

NHTSA ODI #10492963

44,200 miles · Dec 23, 2012
Fuel System, DieselFuel/propulsion System

ENGINE SPUTTERED AND QUIT WHILE DRIVING ON THE INTERSTATE AT NORMAL SPEED. WAS ABLE TO COAST TO A STOP SAFELY DUE TO PROXIMITY OF EXIT RAMP. WOULD NOT RESTART. VEHICLE TOWED TO VOLKSWAGEN DEALERSHIP WHERE THEY CLAIMED FUEL CONTAMINATION, RESULTING IN FAILURE OF THE HIGH PRESSURE FUEL PUMP. REPAIRS WERE NOT COVERED BY WARRANT…

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ENGINE SPUTTERED AND QUIT WHILE DRIVING ON THE INTERSTATE AT NORMAL SPEED. WAS ABLE TO COAST TO A STOP SAFELY DUE TO PROXIMITY OF EXIT RAMP. WOULD NOT RESTART. VEHICLE TOWED TO VOLKSWAGEN DEALERSHIP WHERE THEY CLAIMED FUEL CONTAMINATION, RESULTING IN FAILURE OF THE HIGH PRESSURE FUEL PUMP. REPAIRS WERE NOT COVERED BY WARRANTY BECAUSE THEY CLAIMED FUEL CONTAMINATION WAS THE CAUSE. I HAVE THE FUEL RECEIPT FROM THE PREVIOUS FILL-UP WHERE IT SHOWS BP DIESEL WAS USED. I HAVE COMPLETE SERVICE RECORDS AND MAINTAIN THE VEHICLE IN PERFECT CONDITION. THIS IS A SERIOUS PROBLEM WITH THE DESIGN OF VOLKSWAGEN'S FUEL PUMP. *TR

NHTSA ODI #10489575

41,000 miles · Dec 4, 2012
EngineFuel System, DieselFuel/propulsion System

HAPPENED LAST NIGHT, WITH MY 6 YR OLD DAUGHTER IN THE CAR, AND WIFE DRIVING ON THE FREEWAY! CHECK ENGINE LIGHT, AND FUEL INJECTOR/GLOW PLUG LIGHT BLINKING, CAR SHUTDOWN, BUT FORTUNATELY WAS ABLE TO PULL OFF TO THE SIDE BUT STILL NEXT TO FREEWAY ON/OFF RAMP. CAR WOULD CRANK OVER BUT NOT START. CALLED AAA TOW TO VW DEALER WHERE T…

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HAPPENED LAST NIGHT, WITH MY 6 YR OLD DAUGHTER IN THE CAR, AND WIFE DRIVING ON THE FREEWAY! CHECK ENGINE LIGHT, AND FUEL INJECTOR/GLOW PLUG LIGHT BLINKING, CAR SHUTDOWN, BUT FORTUNATELY WAS ABLE TO PULL OFF TO THE SIDE BUT STILL NEXT TO FREEWAY ON/OFF RAMP. CAR WOULD CRANK OVER BUT NOT START. CALLED AAA TOW TO VW DEALER WHERE THE CAR WAS PURCHASED. I DROVE THE CAR EARLIER THAT MORNING ON A FAIRLY LONG TRIP (OVER 100 MILES), AND STARTED NOTICING THE FUEL ECONOMY WASN'T AS GOOD AS I NORMALLY WOULD GET (40 MPG), BUT IT WAS RAINING HEAVY THAT MORNING SO THAT'S WHAT I ATTRIBUTED IT TO, BUT ONLY SEEING 30 MPG AFTER ALL FREEWAY DRIVING WAS SUSPICIOUS TO ME. VW DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE ENTIRE DIESEL FUEL SYSTEM AND ALL THE PARTS WILL NEED TO BE REPLACED AND FUEL SYSTEM CLEANED OUT. *TR

NHTSA ODI #10487273

26,532 miles · Nov 28, 2012
Fuel System, DieselFuel/propulsion System

THE CAR'S ENGINE STOPPED FUNCTIONING WHILE DRIVING ON I-80 ON THE WAY TO WORK IN THE MORNING. I WAS IN THE FAR LEFT LANE AND HAD TO USE HAZARD SIGNALS TO PULL THE CAR TO THE RIGHT SHOULDER DURING BUSY COMMUTE TRAFFIC. THE ENGINE GLOW LIGHT INDICATOR AND THE MALFUNCTION INDICATOR LAMP WERE ON DURING THE FAILURE. THE CAR DID NO…

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THE CAR'S ENGINE STOPPED FUNCTIONING WHILE DRIVING ON I-80 ON THE WAY TO WORK IN THE MORNING. I WAS IN THE FAR LEFT LANE AND HAD TO USE HAZARD SIGNALS TO PULL THE CAR TO THE RIGHT SHOULDER DURING BUSY COMMUTE TRAFFIC. THE ENGINE GLOW LIGHT INDICATOR AND THE MALFUNCTION INDICATOR LAMP WERE ON DURING THE FAILURE. THE CAR DID NOT RESTART AND A TOW TRUCK TOOK THE VEHICLE TO THE NEAREST DEALERSHIP. METAL DEBRIS WAS PRESENT INSIDE OF THE FUEL PUMP AND FUEL FILTER. *TR

NHTSA ODI #10486351

59,500 miles · Nov 10, 2012
Fuel System, DieselFuel/propulsion System

FOUR FAILURES IN FOUR MONTHS.THIS IS A REPEAT FAILURE WITH MY DIESEL FUEL SYSTEM. I PREVIOUSLY REPORTED THE FIRST TWO OCCURRENCES ON THIS SITE. VOLKSWAGEN OF AMERICA HAS NOW REPLACED MY ENTIRE FUEL SYSTEM INCLUDING THE TANK. THIS WAS ONLY AFTER REPEATED REQUESTS AFTER FOUR TIMES TO DEALER FOR SERVICE FOR THIS ISSUE--TOTAL TIME …

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FOUR FAILURES IN FOUR MONTHS.THIS IS A REPEAT FAILURE WITH MY DIESEL FUEL SYSTEM. I PREVIOUSLY REPORTED THE FIRST TWO OCCURRENCES ON THIS SITE. VOLKSWAGEN OF AMERICA HAS NOW REPLACED MY ENTIRE FUEL SYSTEM INCLUDING THE TANK. THIS WAS ONLY AFTER REPEATED REQUESTS AFTER FOUR TIMES TO DEALER FOR SERVICE FOR THIS ISSUE--TOTAL TIME MY CAR WAS IN FOR SERVICE WAS 45 DAYS OVER JULY THROUGH OCT. 19, 2012. I WAS AWARE OF THE FUEL PUMP FAILURE AFTER RESEARCHING GLOW PLUG LIGHT FLASHING TDI AND LIMP MODE IMMEDIATELY UPON THE FIRST TIME THE LIGHTS STARTED TO FLASH ON JULY 6, 2012. I WENT TO DEALER AND THEY COULD NOT DIAGNOSE THE PROBLEM. JULY 17 IT HAPPENED AGAIN THEY FOUND METAL SHARDS IN THE FUEL FILTER AND REPLACED THE FUEL PUMP...I REQUESTED THEY REPLACE ENTIRE FUEL SYSTEM, EXPLAINING TO THE VOA CUSTOMER CARE PERSON THAT METAL SHARDS GO THROUGHOUT THE SYSTEM, DENIED. PICKED UP MY CAR ON JULY 31 (AFTER 15 DAYS IN SHOP). ON SEPT. 17 WARNING LIGHTS/LIMPMODE AGAIN. I AGAIN REQUEST THEY REPLACE ENTIRE FUEL SYSTEM, NO, ONLY THE PUMP IN THE TANK. PICK UP CAR SEPT. 28 (12 DAYS IN SHOP). FOUR DAYS LATER ON OCT. 2, AGAIN WARNING LIGHTS/LIMP MODE. BACK TO DEALER, AGAIN REQUEST VOFA TO REPLACE FUEL SYSTEM. NO ONLY THE FUEL RAIL. DEALER REPLACES FUEL RAIL, TAKES FOR A TEST DRIVE AND IT FAILED ON THEM. FINALLY VOA AGREES TO REPLACE THE FUEL SYSTEM...BUT NOT THE TANK. ONLY CLEAN THE TANK. I REQUEST NEW TANK, VOLKSWAGEN OF AMERICAN TELLS ME I CAN GO INSPECT THE CLEANED OUT TANK...HOW WILL I SEE INSIDE THE TANK...VOA CUST SERVICE TELLS ME THEN I BETTER BRING A FLASH LIGHT. MIND YOU I WAS DEALING WITH THE SAME CUST SERV REP [XXX] THE ENTIRE TIME. THEY DECIDE TO REPLACE TANK. PICK CAR UP OCT. 19 (18 DAYS IN SHOP). WAITING FOR IT TO HAPPEN AGAIN. ONLY A MATTER OF TIME AND HOPE I DON'T GET IN ACCIDENT DUE TO IT. VERY STRESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

NHTSA ODI #10483925

8,000 miles · Sep 29, 2012
Fuel System, DieselFuel/propulsion System

VEHICLE REGULARLY EXPERIENCES LOSS OF PROPULSION AFTER CRESTING HILLS. VARYING PRESSURE ON THE THROTTLE PEDAL PRODUCES NO CHANGE. INCIDENTS LAST APPROXIMATELY TWO SECONDS BEFORE NORMAL OPERATION RETURNS. DOES NOT STALL. *TR

NHTSA ODI #10477961

Official recalls

4

16V913000 · Electronic Stability Control (esc); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Dec 20, 2016

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.

Consequence & remedy

Consequence: A loss of vehicle control can increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.

Additional source detail variants (2)

Electronic Stability Control (esc)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.

Consequence: A loss of vehicle control can increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.

Consequence: A loss of vehicle control can increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.

11V490000 · Fuel System, Diesel

Oct 3, 2011

VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.

Consequence & remedy

Consequence: DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.

Remedy: VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

10V621000 · Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings

Dec 10, 2010

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.

Consequence & remedy

Consequence: IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.

Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

09V333000 · Power Train:automatic Transmission

Aug 20, 2009

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.

Consequence & remedy

Consequence: THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.

Remedy: VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

4

EA18003 · Air Bag Clockspring Failure

Opened Apr 18, 2018 · No close date supplied

Status: open (inferred from source dates) · Air Bags; Air Bags:frontal; Air Bags:frontal:driver Clockspring/spiral Cassette

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922

Additional source detail variants (3)

Air Bags:frontal:driver Clockspring/spiral Cassette

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922

Air Bags:frontal

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922

Air Bags

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922

PE11023 · Diesel Fuel Injector Line Leakage

Opened Aug 2, 2011 · Closed Dec 2, 2011

Status: closed (inferred from source dates) · Fuel System, Diesel

By letter dated October 3, 2011, Volkswagen Group of America, Inc. (VW) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address a defect in approximately 168,275 model year (MY) 2009-2012 Volkswagen Jetta, Jetta Sportwagen, Golf, and Audi A3 vehicles equipped with the 2.0L TDI Common Rail Clean Diesel engine (NHTSA Recall No. 11V-490).The recalled Jetta and Jetta Sportwagen vehicles were built from May 2008 through September 2011, the Golf vehicles were built from May 2009 through September 2011, and the Audi A3 vehicles were built from September 2009 through September 2011.According to Volkswagen, in U.S. applications of the above cited TDI vehicles including engine codes CJAA and CBEA, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and RPM conditions.This resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.As a contributing factor, VW indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.Lines manufactured in these periods were installed in vehicles produced in the following 10 months:December 2008, January-February 2009, October 2009, March-April 2010 and September-December 2010.Injector lines using this material exhibit a significantly higher failure rate.Dealers will replace injector line #2 in all vehicles built in these months.In addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.Analysis of NHTSA complaints, VW complaints, VW field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.The leaking line was not identified in 62 of the vehicles.For the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.Almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by VW, which accounted for approximately one-quarter of the recalled vehicles.The failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (IPTV).The failure rate for injector line #2 in other production months of recalled vehicles is 0.8 IPTV.The leak/repair rates for the other injector lines are all well under 1 IPTV.The action taken by Volkswagen is sufficient to resolve the issues raised by this investigation. The agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. Accordingly, this investigation is closed.

EA11003 · High-Pressure Fuel Pump Failure

Opened Feb 7, 2011 · Closed Mar 27, 2015

Status: closed (inferred from source dates) · Fuel System, Diesel; Fuel System, Other:delivery:fuel Pump

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

Additional source detail variants (2)

Fuel System, Diesel

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

Fuel System, Other:delivery:fuel Pump

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

PE10034 · High Pressure Fuel Pump Failure (hpfp)

Opened Aug 26, 2010 · Closed Feb 8, 2011

Status: closed (inferred from source dates) · Fuel System, Diesel

The Office of Defects Investigation (ODI) and Volkswagen (VW) have received a total of 160 complaints and field reports alleging incidents of engine stall and/or loss of power that appear to be related to high pressure fuel pump (HPFP) failures in certain model year (MY) 2009 through 2010 Volkswagen Jetta and MY 2010 Volkswagen Golf and Audi A3 vehicles equipped with TDI clean diesel engines.Approximately half of the reports indicate that the failure resulted in an engine stall incident, with many of these alleging stall incidents at highway speeds in traffic with no restart.There has been one minor crash alleged to have resulted from HPFP failure in the subject vehicles.In response to ODI's information request for PE10-034, VW indicated that it had found no defect related to motor vehicle safety with relation to the TDI Clean Diesel fuel system at issue in this investigation and attributed problems with HPFP failure to operation with gasoline contaminated diesel fuel.Volkswagen stated that even a small amount of gasoline in the diesel fuel may disrupt the necessary lubrication required and may cause the HPFP to fail.In response to concerns that fuel contamination was the major cause of HPFP and related fuel system failures, VW issued a Technical Service Bulletin in May 2010 (VW TB V011011 2023624 and Audi TB A011008 2023360-1), with instructions to inspect the diesel fuel for vehicles requiring fuel system service that have symptoms associated with HPFP failure.The bulletin states that fuel system damage incurred by use of fuel not complying to ASTM-D-975 Grade 2 S15 (B5 or less biodiesel content) standards will not be covered under warranty. Volkswagen also provided information about 121 mis-fueling incidents reportedly acknowledged by consumers or dealers and test results for about 50 diesel fuel samples taken from complaint vehicles in late-August through early-October 2010.The mis-fueling incidents include about 20 reports involving incorrect fueling by dealer sales or service personnel and generally report symptoms such as rough running, stalling and/or no start within a few miles of refueling the vehicle with gasoline.Volkswagen indicated that the testing of fuel samples from complaint vehicles found that nearly 90 percent contained high amounts of gasoline.Volkswagen implemented design changes for the HPFP in May 2008, September 2009 and November 2010 to improve the robustness of the pump when used with poor quality fuel.ODI analysis of HPFP failures identified from all sources shows failure rates of 0.53% for MY 2009 vehicles and 0.11% for MY 2010 vehicles.This investigation has been upgraded to an Engineering Analysis (EA11-003) to continue to investigate the issues with mis-fueling and HPFP design identified during the Preliminary Evaluation.