2007 Volkswagen Jetta

MY CAR'S DRIVER'S HEADLIGHT WENT OUT. I HAD SOMEONE LOOK AT IT, ONLY TO BE TOLD THAT THE WIRING IN THE HARNESS/HEADLIGHT ASSEMBLY WAS EXPOSED (THE COLORED COATING PROTECTING THE WIRING WAS GONE). I ORDERED A LEFT HEADLIGHT ASSEMBLY. IN THE MEANTIME, THE OLD HEADLIGHT ASSEMBLY WAS BROUGHT TO THE VW DEALER, ONLY TO BE TOLD THAT THEY "SEE A LOT OF THESE COME IN", BUT WAS ADVISED THAT THERE IS NO RECALL OR OWNERSHIP OF POOR QUALITY FROM VW. WHEN THE PART CAME IN AND WAS BEING INSTALLED, I WAS THEN TOLD THAT THE RIGHT HEADLIGHT ASSEMBLY ALSO NEEDED TO BE REPLACED, FOR THE EXACT SAME REASON. I WASN'T ALLOWED TO DRIVE THE CAR AS I WAS TOLD IT WAS A MAJOR SAFETY ISSUE. I WAS TOLD THAT IF THE EXPOSED WIRES TOUCHED EACH OTHER, THE CAR COULD JUST STOP OR, PERHAPS THE HEADLIGHTS WOULD NOT WORK AT ALL, WHICH WOULD BE ESPECIALLY DANGEROUS IF I WERE DRIVING AT NIGHT. EITHER WAY, I WAS TOLD AN ACCIDENT OF SOME SORT WOULD OCCUR, WHICH IS WHY I WOULDN'T BE ALLOWED TO USE THE CAR WHILE WAITING FOR THE PART TO COME IN. IF VW HAS SEEN "A LOT OF THESE" INCIDENTS COMING INTO THEIR SERVICE DEPARTMENT, ONE WOULD QUESTION WHY THERE HASN'T BEEN A RECALL ON THE HEADLIGHTS. THIS IS A HIGHLY DANGEROUS SITUATION, ALLOWING DRIVERS TO BE OUT ON THE ROADS WHEN THE CAR HAS INFERIOR AND DEFECTIVE ELECTRICAL PARTS. DANGEROUS FOR THE DRIVER AND PASSENGERS...DANGEROUS FOR THE OTHERS WHO MIGHT BE INVOLVED SHOULD AN ACCIDENT OCCUR. I DO HOPE THAT A FOLLOW-UP WITH VW COMES OUT OF THIS COMPLAINT AS THIS IS A SAFETY HAZARD. A RECALL SHOULD BE IN ORDER AND I WOULD GREATLY APPRECIATE ANYTHING YOU CAN DO TO MAKE THIS HAPPEN. THANK YOU FOR KEEPING US SAFE AND PROVIDING A PLACE WHERE COMPLAINTS, SUCH AS MINE, CAN BE HEARD. *TR

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING BUT THE VEHICLE WAS UNABLE TO BE DIAGNOSED AND THE CONTACT WAS ADVISED THAT THE AIR BAG POSSIBLY WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

ON JULY OF 2013, THE VEHICLE WAS TAKEN IN TO OPEN ROAD VW AFTER REACHING OUT TO NHTSA AND VW OF AMERCIA FOR ASSISTANCE WITH GETTING THE CAR REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE VEHICLE HAD A SAFETY ISSUE WITH THE AIRBAGS THAT WOULD HAVE IMPAIRED THE AIRBAG FROM DEPLOYING IF INVOLVED IN AN ACCIDENT. VW REPAIRED THE VEHICLE AT NO CHARGE. ON SEPT OF 2014 IN THE EARLY MORNING THE AIR FAULT INDICATOR CAME ON AGAIN. I IMMEDIATELY CONTACTED OPEN ROAD VW AND EXPLAINED THE RECURRING ISSUE. I SPOKE TO [XXX] WHO STATED TO ME THAT THERE WAS NOTHING VW COULD DO SINCE THE VEHICLE IS OUT OF WARRANTY AND THAT THEY WERE NOT GOING TO REPAIR THE VEHICLE EVEN IF IT WAS A SAFETY ISSUE NOT BROUGHT UPON WEAR AND TEAR. SHE THEN ASKED ME TO CALL VW CUSTOMER CARE CENTER 1-800-822-8987 AND SPOKE TO A [XXX] WHO STATED TO ME IN A SARCASTIC MANNER THAT IF IT CONCERNED ME THAT MUCH I SHOULD GET IT REPAIRED BECAUSE THEY WERE NOT GOING TO STAND BY IT THIS TIME. I THEN ASKED TO SPEAK TO A SUPERVISOR AND HE REFUSED. I THEN ASKED FOR HIS COMPLETE NAME AND HE REFUSED TO PROVIDE HIS LAST NAME. HE THEN PUT ME ON HOLD FOR TEN MINUTES AND ATTEMPTED TO FIND A SUPERVISOR TO NO SUCCESS. I ALSO ASKED FOR A SUPERVISOR NAME AND NUMBER AND HE REFUSED TO PROVIDE THAT OR TRANSFER TO ANYONE THAT COULD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR SHUTS OFF AND BATTERY LIGHT COMES ON IMMEDIATELY PUT ON EMERGENCY FLASHERS SO I WILL NOT GET HIT FROM BEHIND BOTH TIMES I HAVE BEEN STOPPED AT A TRAFFIC SIGNAL I PUT THE CAR IN PARK AND HAVE BEEN ABLE TO START THE CAR AGAIN TO GET TO A SAFE PLACE I DO NOT FEEL SAFE DRIVING THE CAR DO TO THE FACT IT COULD STOP AT ANYTIME FIRST I TOOK MY CAR TO MY CERTIFIED VW SPECIALIST HE RAN DIAGNOSTICS KEPT MY CAR FOR THREE DAYS DROVE IT BUT WAS UNABLE TO REPRODUCE TOOK MY CAR BACK THEN AGAIN THE NEXT WEEK SAME THING HAPPENED I HEARD A CLICK CAR SHUT DOWN AND BATTERY LIGHT CAME ON THIS TIME I DID NOT FEEL SAFE TO EVEN GET IT INTO THE DEALERSHIP SO I CALLED A TOW TRUCK TO HAVE IT TOWED TO THE DEALERSHIP. FEELING FRUSTRATED 2ND WEEK RENTING A CAR WAITING TO HEAR FROM THE DEALERSHIP TO MAKE THING WORSE I BOUGHT MY CAR NEW OFF THE SHOW ROOM FLOOR FROM [XXX] THAT DEALERSHIP HAS SINCE CLOSED DOWN I HAVE NOTICED CRACKING IF THE PAINT ON THE HOOD VEHICLE HAS NEVER BEEN IN AN ACCIDENT I WAS TOLD FROM A BODY SHOP THAT REPAIR WORK WAS DONE TO THE CAR PROBABLY BECAUSE IT WAS DAMAGED IN SHIPPING AND IF THE COST OF REPAIR IS NOT AT LEAST 6 PERCENT OF THE PURCHASE PRICE VW DOES NOT HAVE TO DISCLOSE TO CUSTOMER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN DRIVING, A BURNING ODOR EMITTED FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BRAKE CABLE FAILED CAUSING THE REAR BRAKE TO SEIZE AND EMIT SMOKE. AS A RESULT, THE BRAKE CABLE, THE REAR PADS, AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 68,000.

MY 2007 VW JETTA WITH 37K ON IT STARTED TO INDICATE ON THE DASH CLUSTER PANEL THAT THE DOOR IS CLOSED WHEN ITS OPEN. THE VEHICLE ALSO AUTOMATICALLY LOCKS THE DOOR ON ITS OWN ONCE I HAVE EXITED THE VEHICLE. I BELIEVE THIS IS A SAFETY ISSUE THAT CAN LOCK MY CHILDREN INSIDE THE CAR, CAN AFFECT OTHER AREA OF THE CAR AND CAN CATCH FIRE WHILE ON THE ROAD. THIS ISSUE HAS BEEN DISCOVERED ON VARIOUS JETTA, GTI, ETC AND VW HAS DONE NOTHING ABOUT IT. ON 7/3/2014 @ 10AM, VW OF AMERICA WAS CONTACTED AND WERE NOT HELPFUL AND DID NOT WANT TO ASSIST OR STAND BY THEIR PRODUCT DIE TO THE WARRANTY BEING EXPIRED. OPEN ROAD VW OF MANHATTAN WAS CONTACT FOR INFORMATION AND THEY CONFIRMED THAT THEY HAVE SEEN THIS FREQUENTLY ON THE ABOVE MENTIONED MODELS AND THAT THEY ESTIMATE THE JOBS TO BE FROM $700 AND UP. THIS LOOKS, SOUNDS AND IS A FACTORY DEFECT. PLEASE ASSIST TOWARDS THIS ISSUE. *TR

THE AIRBAG LIGHT CAME ON ONE DAY WHILE DRIVING. PULLED OVER AND SHUT CAR OFF THEN RESTARTED AND LIGHT STAYED ON. LOOKED LIGHT UP IN MANUAL AND IT STATES THERE IS A PROBLEM WITH THE AIRBAG SYSTEM AND THEY MAY NOT DEPLOY IN AN ACCIDENT. THIS CONCERNS ME AS A MAJOR SAFETY ISSUE. SECONDLY MY PASSENGER SIDE DOOR LOCK FAILS TO LOCK OR UNLOCK INTERMITTENTLY. AS A RESULT I HAVE TO LEAVE MY CAR UNLOCKED AT TIMES SINCE THERE IS NO WAY TO LOCK THE DOOR MANUALLY. ALSO IS A SAFETY CONCERN IF THE DOOR WON'T UNLOCK IN A CRASH SITUATION. *TR

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH ON WET ROADWAYS, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DIRT EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SPINE AND NERVE INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.