2009 Volkswagen Jetta Sportwagen

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER UNION VOLKSWAGEN LOCATED AT 2155 US-22, UNION, NJ 07083; PHONE NUMBER: (908) 687-8000 WAS CONTACTED AND INFORMED THE CONTACT THAT THE MODULE NEEDED TO BE REPLACED BEFORE THE RECALL COULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND WAS INFORMED THAT THE MODULE COULD NOT BE UPDATED BECAUSE THERE WERE FAULT CODES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RE: NHTSA CAMPAIGN NUMBER: 16V913000 I AM FILING THIS COMPLAINT IN THE HOPE THE NHTSA CAN VERIFY THAT WHAT VW HAS INDICATED IS TRUTHFUL AND HOW A CONSUMER CAN DETERMINE WHEN THE RECALL - NHTSA CAMPAIGN NUMBER: 16V913000 - IS APPLICABLE VS. NOT APPLICABLE INDEPENDENT OF VW. I CONTACTED VW REGARDING NHTSA CAMPAIGN NUMBER: 16V913000 ABS / ELECTRONIC STABILITY CONTROL AND DEALER PERFORMED SOFTWARE UPDATE AND TEST DROVE VEHICLE. DEALER AND VW CUSTOMER SERVICE BOTH STATE THE RECALL REPLACEMENT MODULE IS NOT APPLICABLE. THEIR REASON IS REGARDLESS OF THE MODULE BEING FAULTY WITH ERROR CODE 01130 (INDICATIVE OF 'BRAKE ELECTRONICS CONTROL MODULE' (J104) FAULTY ' INTERNET SEARCH - VW 01130 CODE), IT DOES NOT FAIL 'THE NEW DIAGNOSTIC TEST' BECAUSE OF 'FIELD VALUE 124' READING VS. 'FIELD VALUE 125'. THE NHTSA WEBSITE STATES: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL UPDATE THE ABS CONTROL MODULE SOFTWARE TO IMPROVE THE MODULE'S SELF-TESTING ABILITIES. ANY MODULE THAT FAILS THE NEW DIAGNOSTIC TEST WILL BE REPLACED. THESE REPAIRS WILL BE MADE FREE OF CHARGE. I DO NOT UNDERSTAND OR AGREE HOW BOTH VW AND THE DEALER STATE THE MODULE IS FAULTY (AND DEALER INDICATED THE MODULE NEEDS TO BE REPLACED'), YET ALSO INDICATE THE MODULE PASS THE NEW DIAGNOSTIC TEST. I.E. IF IT IS A 'FAULTY' MODULE HOW COULD IT ALSO PASS THE DIAGNOSTIC TEST? UNFORTUNATELY, VW LOST MY TRUST WITH THE 'DIESELGATE' ISSUE AND MY VEHICLE IS IMPACTED BY THIS SCANDAL AND I AM UNABLE TO VERIFY VW IS BEING TRUTHFUL AND, IT SEEMS TO ME, A FAULTY MODULE SHOULD NOT PASS ANY DIAGNOSTIC TEST. WHAT IS IN WRITING ON THE NHTSA WEBSITE AND THE VW WEBSITE (AND WHAT I HAVE BEEN TOLD) REGARDING THIS RECALL NOTICE SEEM TO HAVE DIFFERENT MEANINGS OR UNDERSTANDINGS. SINCERELY AND ENCLOSED IS SCAN OF DEALER'S SERVICE PAPER WORK WITH PERSONAL IDENTIFICATION AREAS BLACKED OUT TO PRESERVE IDENTITIES.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT THE SPEEDOMETER FAILED WITHOUT WARNING. IN ADDITION, THE ABS INDICATOR ILLUMINATED AND THE FUEL MILEAGE SENSOR FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED, AND THE ABS CORD WAS BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.