2024 Volkswagen ID.4

While attempting to park in my driveway, the vehicle experienced a complete loss of braking. The brake pedal did not stop the vehicle, and pressing the electronic parking brake switch had no effect. The vehicle continued forward and crashed through my closed garage door. The only reason it stopped was because it struck another vehicle parked inside my garage. That impact pushed the parked vehicle into my garage refrigerator, which then damaged the drywall on the garage wall adjacent to my bedroom. None of the safety systems functioned as expected. The parking sensors did not activate, there were no proximity warnings, and the automatic emergency braking system did not engage. After the crash, I exited the vehicle, but it remained powered on instead of shutting down automatically. It only turned off after I got back into the vehicle and exited multiple times. This incident involved a total loss of hydraulic and regenerative braking, an unresponsive electronic parking brake switch, failure of the parking sensors and automatic emergency braking, and failure of the high-voltage shutdown sequence upon driver exit, resulting in a structural collision. The vehicle has been towed to the dealership and is available for inspection. I am awaiting the dealership's diagnosis and have also reported the incident to my insurance company. No warning lights or messages appeared before the failure. This malfunction created a serious safety hazard and could have resulted in severe injury or death if anyone had been in the vehicle's path.

The vehicle's emergency communication system (SOS button) and CarNet connectivity completely failed, disabling critical safety features. ​Repair History: ​First Attempt: The vehicle was at the authorized dealer (Volkswagen of Union, NJ) for 2 days. They replaced a communication module but released the vehicle to me with the SOS system still non-functional and without verifying the repair. ​Current Status: The vehicle has been back at the same dealership for over 14 days (Total cumulative days out of service: 16+ days). ​The dealer has failed to fix the safety defect and also refuses to address a persistent internal brake pedal noise, dismissing it without proper diagnosis. This vehicle is currently unsafe to drive as it cannot contact emergency services in the event of a crash

I have been leasing vehicles from VW since 2009, I leased every model they have from cars to SUVs. This is my first time leasing their first electric vehicle, ID.4. Since leasing this vehicle, we've faced multiple issues. First time was the second day after I leased it, the air conditioning wasn’t working at all. This issue was repaired. Then all sort of electrical problems started occurring when braking, including the back window lowering itself, the radio turning on and off by itself, interior lights flickering, the backup camera failing, and rear sensors not working. Additionally, the brakes have twice failed to respond properly, requiring multiple pumps to stop. Despite reporting these problems to the dealership and having inspections performed, no resolution has been found. Also 2 days ago, the rear tire unexpectedly blew out while driving, potentially due to a magnetic field beneath the vehicle pulling metal debris from the road, which may have caused a sidewall puncture. This incident occurred at just 3,221 miles of tire usage. Although it is a known issue, the dealership made me pay to replace the tire, which cost $546. Additionally, a recent safety recall about doors unexpectedly opening while driving greatly adds to all safety concerns mentioned above. These compounded issues make this vehicle very unsafe, and I’m deeply anxious about driving it, and very concerned for my safety and that of others on the road. I urge immediate resolution to these safety and potentially dangerous problems.

Volkswagon is being irresponsible with their response to resolving the door issue on my vehicle. The door has opened twice while driving as clearly related to an electrical issue. This is a very dangerous scenario as I cannot predict which door opens at which time. It could be any. I have a video of my door jamb. My vehicle is brand new with 0 damage, this is clearly a manufacturer defect that VW is neglecting to resolve timely.

When stopping on an incline: the vehicle comes to a stop with the brake pedal. If you let up on the brakes, the vehicle will start rolling backwards because the brakes are not creating enough pressure to hold the vehicle and the electric motor has disengaged to save energy. The infotainment screen will even recognize the vehicle is rolling backwards and engage the rear-view camera even though the vehicle is still in drive (D or B). I have almost rolled into several cars and pedestrians because the vehicle was rolling backwards unexpectedly. The vehicle does have an "Auto-Hold" brake feature but it only engages when the brake pedal is depressed to a certain point, which is further than it takes to bring the vehicle to a stop. I have also rolled forward unexpectedly having thought the auto-hold feature was engaged.