2023 Volkswagen ID.4

Complaint Summary I am filing a complaint against Volkswagen of America for excessive repair delays and lack of customer support for my ID.4. My vehicle has been out of service over a month, with a 7–8 week part delay, leaving me without transportation while still making payments. Details In May 2026, my ID.4 was diagnosed with rodent damage to the wiring harness (not under warranty). However, the part delay is unreasonable. My vehicle will likely be unusable for nearly four months total, and I have continued making full payments. Attempts to Resolve I requested: trade-in/lease option, buyback assistance, rental coverage, and help shipping the vehicle to Texas after relocating. All were denied. Impact I am without a vehicle, still making payments, incurring extra transportation costs, and may have to pay to ship the car. Resolution Requested Rental reimbursement, goodwill compensation, shipping assistance, or buyback/trade-in consideration. Conclusion While not a warranty issue, the prolonged delay and lack of support reflect poor customer care. I am seeking a fair resolution.

2023 Volkswagen ID.4 (VIN [XXX] ), purchased new [XXX]; now ~20,000 miles. Since the first months of ownership it has had recurring, intermittent electrical/software/capacitive-control and safety failures: the center infotainment screen and instrument cluster go blank while driving (loss of speedometer); the power windows operate opposite to the control input or fail to respond (about 1 in 4 drives); the vehicle intermittently fails to detect occupants and enters standby while people are inside, including while charging; door handles malfunction; and the high-voltage battery has recently been overheating. It is subject to recalls 919A/24V-344 (display software), 57J9/24V-651 (door handles), and 93EA/26V-030 & 26V-028 (battery fire risk), yet the defects persist after these remedies. Dealers repeatedly recorded "could not duplicate" - at times despite video I provided - but a second dealer verified the display and window faults and replaced the J685 display unit and the driver's-door master window switch ([XXX], May 2025). VW's own recall filing (24V-344) states a "definitive root cause could not be established." Dealers also clear the CAN bus / fault memory during recall service, erasing the intermittent codes and making the defects hard to document. These failures create genuine crash and fire risk. No crash or injury to date. Dated video and repair-order documentation available - some provided in packet below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

12-volt onboard battery error codes, stating battery charge is low, and to safely park the vehicle. Alternatively, drive the vehicle to charge the battery. Or charge the vehicle. The car has been to the dealer for testing, and they say that the on-board battery checks out without any problems, yet I continue to get the battery error codes. We don't feel safe to driving the car in fear of complete lockout failure.

Recurring Defects – 2023 Volkswagen ID.4 Pro S Vehicle * Year/Model: Volkswagen ID.4 Pro S * Ongoing recurring defects across software, electrical, interior, safety, and mechanical systems. Aesthetic / Interior Defects Interior Trim and Structural Noises * Fading light bar panel. * Excessive interior plastic creaking during cold weather. * Roof creaking noises in cold temperatures. Software / Electrical / Safety Defects Infotainment System Failures * Infotainment center becomes laggy or unresponsive. * Touchscreen and touch-sensitive buttons frequently fail to respond. * Infotainment screen intermittently shuts down completely and remains black until the vehicle is powered off and restarted. Door Locking / Unlocking Malfunctions * Doors unlock randomly while driving. * Vehicle locks itself while key fob remains inside vehicle. * Trunk may remain unlocked while doors lock. Seatbelt Detection and Warning System Failures * Rear passenger seatbelt warning light activates while passenger is properly restrained. * Warning light cycles on and off intermittently while passenger remains buckled. * Rear seatbelt sensor eventually stopped functioning entirely. * Driver seatbelt warning now intermittently activates while driving at freeway speeds despite seatbelt being engaged. * Audible seatbelt alarm activates randomly while driving. Major Electrical System Failure While Driving Incident occurred while: * Driving uphill at approximately 35 mph. * Sitting stopped at a traffic light on city streets. Symptoms included: * All dashboard warning lights illuminated simultaneously. * Horn activated repeatedly (“beep beep beep”). * Hazard lights activated without driver input. * Turn signal sounds activated unexpectedly. * Event lasted approximately 2–3 minutes. * Vehicle then emitted a power-down sound. * Entire system shut off and later resumed normal operation. Navigation / Connectivity Failures * Satellite/navigation system unable to locate vehicle. * Maps and connected navigati

Gps module is non functioning after software update 3.8.11 Gps module consistently shows wrong location and speed in addition to constantly pinging the driver visually and audibly which distracts the driver and covers the main display with a message that it is unavailable. It also affects the semi autonomous driving function, making it randomly brake and behave erratically because it doesng know where it is. This will cause an accident. Consistently showing hundreds of miles off and has been reported by other users as being an issue VW is aware of but refuses to address.

I had recall campaign 919A completed on 4/28/25. NHTSA Safety Issue 24V344000. In March 2926 I was driving on a highway and the same issue that was supposed to be corrected by the recall occurred. The screens went blank and rebooted and the odometer/speedometer display on the dashboard had its colors inverted while the system rebooted. Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash. NHTSA ID Number: 24V344000 Manufacturer Volkswagen Group of America, Inc. Components BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM Potential Number of Units Affected: 79965

While entering a parking lot at a low speed, with my foot already firmly applied to the brake due to the close proximity of a parking space, the vehicle suddenly accelerated on its own unexpectedly. Despite continuous pressure on the brake pedal, the vehicle proceeded forward, struck another parked vehicle, and continued moving for approximately two additional seconds before coming to a stop on its own. Additionally, no forward collision/crash warning alert was activated prior to impact, and the airbags did not deploy during the collision.

The 2023 Volkswagen ID.4 experienced a high-voltage battery system failure yesterday while DC fast charging, about two weeks after the vehicle underwent recall/campaign service related to high-voltage battery monitoring and software updates associated with NHTSA Recall 26V030. During charging, I heard a loud popping sound from the charging port/high-voltage battery area. After disconnecting from the charger, the vehicle displayed warning messages stating: “Electrical system not working correctly. Safely stop the vehicle!” and “Error: 12V power supply. Safely park the vehicle! See owner’s manual.” The Ontario California Volkswagen dealership informed me that a high-voltage battery fuse/protection component malfunctioned or blew and that the vehicle now has to be manually de-energized and partially disassembled to determine the cause of the failure. The vehicle and failed components should be available for inspection through the dealership. I believe this created a serious safety risk because the failure occurred during active DC fast charging involving the high-voltage battery system. I am concerned about fire risk, sudden loss of propulsion, or other high-voltage battery hazards. The issue has been preliminarily confirmed by an authorized Volkswagen dealership, and I was informed Volkswagen engineering representatives may need to assist with the diagnosis. Prior to the failure, the vehicle had recently undergone recall/campaign service on 04/28/2026, and I was informed the battery control module software required multiple sleep cycles to complete the update process. The dealership is charging me approximately $2,000 in diagnostic and battery teardown fees while determining whether repairs will be covered under warranty. I believe the failure may be related to the recall, software update, or a defective high-voltage battery system and I am requesting Volkswagen consider a buyback or other appropriate remedy.

The infotainment system in my Volkswagen ID.4 is experiencing intermittent failures while driving. The issue primarily affects the vehicle’s connectivity with my mobile phone (Apple CarPlay / Android Auto), music playback, and the use of navigation applications such as Google Maps. In several instances, the central display has also gone completely black, temporarily becoming unresponsive without warning. The affected component is the vehicle’s digital infotainment system, including the central touchscreen, Bluetooth connectivity, and multimedia and navigation functions. This system is available for inspection upon request. While driving, the system randomly disconnects from my phone, which interrupts Google Maps navigation, music playback, and other phone-based functions. This is particularly concerning because I rely on Google Maps for daily navigation, as the vehicle’s built-in navigation system is not sufficiently accurate or reliable. In my experience, the factory navigation does not provide strong real-time traffic detail and sometimes routes me through significantly longer or less efficient paths. The only advantage of the built-in navigation system is that it displays information on the driver’s head-up/front display, which Google Maps does not support. These failures create a potential safety risk, as the sudden loss of navigation while driving can lead to distraction when attempting to reconnect the phone or restore system functionality. Additionally, interruptions in audio guidance and the occurrence of a completely black screen may further affect driving focus. The issue occurs intermittently and has happened multiple times during normal vehicle operation. It is not consistently reproducible. To date, the vehicle has not been inspected by a dealership, the manufacturer, police, or any insurance representatives in relation to this issue. In most cases, there are no prior warning lights or messages; the system simply disconnects or the display goes bla

On the day of the incident, I was driving my vehicle at a very low speed while approaching a red traffic light. I applied the brakes normally behind another vehicle that was already stopped. It should be noted that it had rained earlier and the road surface was wet. After stopping, the vehicle’s “Auto Hold” or automatic brake hold system activated properly, as it normally does when the vehicle comes to a complete stop. However, unexpectedly, the vehicle accelerated on its own. I immediately attempted to apply the brakes in order to avoid a collision, but I was unable to stop the vehicle in time, resulting in a minor impact with the vehicle in front of me. I believe there may have been a mechanical or electronic malfunction related to the vehicle’s acceleration, braking, or automatic assistance system. I cannot identify with certainty the exact component that failed; therefore, the specific cause is UNKNOWN at this time. The vehicle remains available for inspection upon request. The situation placed both my safety and the safety of the other driver at risk, as the vehicle moved unexpectedly despite previously being stopped with the brake hold system engaged. At this time, the issue has not been reproduced or confirmed by a dealership or independent repair shop. I am also not aware of any technical inspection performed by the manufacturer. However, the incident was reported to the appropriate insurance company. Before the incident, I did not observe any warning lights, dashboard messages, or obvious signs of a mechanical or electronic problem. The sudden acceleration occurred unexpectedly and without prior warning. The collision was minor. The airbags did not deploy, and neither I nor the other driver suffered physical injuries. However, both vehicles sustained property damage, especially my vehicle, which suffered visible front-end damage because several exterior components are made of low-resistance plastic material.