2023 Volkswagen ID.4

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 5 MPH, the vehicle stalled, with unknown warning lights illuminated. The vehicle was taken to the dealer however, the dealer was unable to diagnose the vehicle. On another occasion, the vehicle started to make a grinding sound and jerked abnormally. Additionally, the contact stated that on another occasion, after shifting into reverse, the display screen turned off unintendedly. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,544. Parts distribution disconnect.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic), 24V344000 (Back Over Prevention, Equipment, Electrical System), and 24V651000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(P) on an incline, the hazard lights started flashing, and the indicator lights and horn were unintentionally activated. The contact reversed a little and shifted back into park(P), and the failure was self-corrected. The failure occurred again while parked in a parking lot with the vehicle unoccupied. The contact returned to the vehicle, and the failure was self-corrected. The dealer was contacted and informed the contact that the software update was unavailable under NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic) and 24V344000 (Back Over Prevention, Equipment, Electrical System). The dealer placed the contact on a waiting list for the repair under NHTSA Campaign Number: 24V651000 (Structure) for 5 months. The manufacturer was made aware of the issue. The failure mileage was approximately 12,000. Parts distribution disconnect.

On [XXX], our 2023 VW ID.4 Pro S which kept breaking down during our Vegas trip. It’s still under manufacturer warranty. 17,931 miles, VIN # [XXX] . We got home around 10:30 PM on July 7th after leaving Vegas before noontime, EV battery overheated in the 120 degrees heat at Baker and 112 degrees temperature at Barstow and couldn’t be driven until battery cooled hours later after each stop. It was a complete nightmare with my poor wife and kids in that super hot weather. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

As I described via various work orders to VW Centennial service since 05-15-2024 (5 service orders ago). I am seriously concerned about the sensor ability to prevent and effectively work when needed. Today, 02-26-2025 I am documenting a clear scenario where ACC failed. On Freeway 215 driving 60 MPG with ACC engaged. Traffic on the freeway came to a standstill, the ACC engaged and stopped my ID4 from 55 MPH. This is the ideal outcome. However it failed few moments later. ACC showed ready when at standstill. When traffic resumed, ID4 accelerated to commensurate with the traffic at 25mph and ACC kept on par with the car ahead which is intended with the ideal distance. 5 seconds later, cars stopped again. This is where ACC should have stopped my ID4. However it did NOT. ACC did not stop my ID4 only to find myself facing a red collision alert second later within car length away. Had to hit the brakes hard and swerve to avoid collision with the car in front. I was led into a false sense of security as ACC worked minutes prior. This is not the first time ACC failed, and based on my accounting, it only works ¾ times. Even failure to engage ¼ times this can result in a serious collision. Many times I’ve discussed with the service asking them to replicate the same issue reported here. I also gave service exact scenarios where this happened. ACC also consistently fails 100% on highway off-ramps as the sensor does not see off-ramp barriers. As such you can always find ID4 ACC accelerating into increasing elevation off-ramps. A clear example of such you is on Freeway 215 and 95 off-ramp. This is a severe safety flaw that is 100% reproducible that I’ve explained to my service department time and again.

Loud audible drive shaft noise usually found on a turn or after hitting a pothole. Dealership has not been able to identify and remedy the problem after 2 attempts on 12-27-24 and 1-3-25. Researching into this matter, I found many others in the community with these same problems (Reddit, VW User group, Facebook VW ID4 user group). I typed into the Google AI for why this problem exists, and it clearly shows this is an axle design flaw that cannot accommodate the weight of the car. I've attached this screenshot for your review. Concerned about a complete drive shaft failure causing an accident and injuries. VW not been able to resolve the problem for 2 months is another point of concern.

Two problems. 1) the infotainment module cuts in and out. 2) Most important, the vehicle lunged ahead for no reason from a dead stop. We were lucky not to hit the truck in front of us. The vehicle is not safe to drive. VW corporate doesn't answer their phone and the dealer keeps giving us 800 numbers to try to contact them. What can we do?

So our door handles have not been working to the point where my kids are stuck in the car and they can’t open the door and from the outside we are not able to open the door. We have safety warnings that pop up often then disappear and also we have our screens turn black and take a mom to turn back on. We have called VW corporate and they told us to keep taking it in then we take it for service and they can’t do anything due to them not having a solution to fix these issues because their under recalls and were physically having the issues they can’t do anything. It’s annoying and it’s a huge safety issue for us and our kids!!

While backing out of my driveway onto our residential street the car died without warning and all information displays went blank for a moment and then all the warning lights came on. The car would not change gears and my car was obstructing the roadway. My children were in the backseat of the car. I pressed the start stop button on the dash and the car "rebooted". warning lights were gone. I took the vehicle into the dealership a few days later for a scheduled repair to the steering wheel. I informed them of the incident and asked them to inspect. They ran a diagnostic and determined that they needed to replace a module in the vehicle's electrical system. Once the repair was complete we retrieved the car. Less than seven days after picking up the "repaired" vehicle my husband was backing out of our driveway and the same thing happened - only this time he was still in the driveway. Our driveway has a slight slope and the car was behaving as though it was in neutral (rolling down the drive) with no ability to change gears. Warning lights indicating electrical system failure were on the dash. He had to open his door and start to exit the vehicle while depressing the brake pedal in order to get the car to turn off. We had the vehicle towed to the dealership. They had the car for over 45 days trying to diagnose and duplicate the issue. We were told that there were no error codes and that they could not duplicate the problem. In the end we initiated a buyback request from VW and were denied with no explanation. I do not feel safe in this vehicle. It appears to have a major fault in its electrical system that is triggered by a yet to be determined set of circumstances. I frequently drive in and out of driveways on all sorts of roads and feel fortunate that this happened where it did. If this happened to me while I was backing out onto a more heavily trafficked roadway it could cause a life threatening accident.

My car popped up a messaging stating “Electrical system not working correctly. Please service vehicle.” I called in for service and the dealer told me that the message was not urgent as it was a yellow message and that they would not be able to get me in until Tuesday. I continued to drive the car and the message would come and go for two days. On the last day, I got the message and heard an electrical whirring noise when pressing the accelerator. Then the sound and message went away. Later that evening when charging, the fans were running extremely loud so I got the car out of my garage to avoid it catching fire. I called VW who said that I could drive it to the dealer. I left my house and the car popped up the message and then said it was disabling functions. It never said to pull over. Then a turtle popped up and my speed was dropped to 45 mph. I was on a highway at the time and turned around to head back home. Then it dropped my speed to 25. Right after doing that it came to a stop in the middle of the road. It never said to pull over or avoid driving it either but I was stranded in the road. A few minutes later all the messages disappeared and it started driving normally. I made it home and called for a tow truck.

My 2023 ID.4 is riddled with electrical problems. MY ID.4 keeps stalling and is going tomorrow for a 3rd time to be looked at for this issue. My screens and speedometer blackout while driving frequently. 2 weeks ago I had every error on my instrument cluster screen (all systems were disabled including ABS, collision, etc), the car door locks were disabled, the radio screen was black, and speedometer itself was black. Here we are again and the car is stalling still, experiencing blackouts, and speedometer not visible. I feel extremely unsafe driving this vehicle. They should not be on the market. They are death traps.