2023 Volkswagen ID.4

I am submitting a safety complaint regarding my 2023 Volkswagen ID.4 AWD Pro S, VIN [XXX] , which is subject to Manufacturer Recall No. 93EA / NHTSA Recall No. 26V030, issued on January 21, 2026. According to the recall, in rare circumstances, the high-voltage battery modules may experience thermal propagation, possibly resulting in a vehicle fire. The recall further states that customers may experience loss of range and/or performance if the recall condition exists in the vehicle. The stated safety risk is that the vehicle may catch fire due to battery-related thermal propagation. I brought the vehicle to an authorized Volkswagen dealership for diagnosis and warranty/recall repair after learning of the recall. However, nearly two months after the recall was issued, the remedy is still not available. As a result, I remain in possession of and am expected to continue using a vehicle that is subject to a serious fire-related safety recall, without any available repair to correct the defect. This creates an ongoing safety concern. I do not feel safe continuing to drive or park the vehicle because of the possibility of a battery fire. My concern is heightened as warmer weather approaches, because heat may increase battery-related fire risks. Even if the event is described as rare, a fire risk involving a high-voltage battery is serious and presents an unacceptable safety concern for me as the driver and for others around the vehicle. The manufacturer has acknowledged the defect through the recall, but has not made a timely remedy available. I am asking NHTSA to note that consumers are being left without a repair for a serious recalled safety defect for an extended period of time. Vehicle information: •Year/Make/Model: 2023 Volkswagen ID.4 AWD Pro S •VIN: [XXX] •Purchase/Lease Type: Leased •Delivery Date: December 7, 2023 •Recall Number: Volkswagen 93EA / NHTSA 26V030 I presented the vehicle to for repair, but no remedy is available INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. In addition, a message to take the vehicle to the dealer was displayed. The contact stated that the failure occurred while the vehicle was charged to 90–100 percent. The contact stated that the vehicle did not drive safely and did not charge properly. The vehicle was taken to the dealer; however, the vehicle had not yet been inspected. The contact received notification of NHTSA Campaign Number: 26V030000 (Electrical System); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

I am advised by VW to not charge this vehicle using the L3 super chargers along with not to charge it "inside" a garage. However, there is no way to charge the vehicle then without spending thousands to have an electrician move the plug outside. So I am forced to have this vehicle not usable and VW offers zero fix. I have written them a formal demand letter over 3 weeks ago requesting a fix or buy back and they ignore it. They have sold a vehicle which is clearly unsafe, however offer no fix

For the past seven months, my vehicle‘s location settings have been off. It has been to the dealership multiple times and is connected to satellite, but is unable to show the proper location for the car. While I am driving, I am often unable to use my cell phones Apple or Google Maps because the phone’s location services are off. As soon as I exit the car, my phone is able to find the correct location. I am so tired of getting conflicting information from Volkswagen. I’ve also had glitches with the computer system, where the infotainment system will turn off and everything turns black while I’m driving, not allowing me to see my speed or anything else on the dash. This is a known issue with these vehicles, but we are not getting any support.

The vehicle continues to unlock itself. The dealer has been able to reproduce the problem. First repair. They said it was because of a recall to do with the door handles, even though the recall didn’t state any of that cause they were able to reproduce the vehicle unlocking itself after the recall so they did a software update once I took the vehicle home was able to reproduce, and the issue of it unlocking itself continued. I returned the vehicle to the same dealer and which they had the vehicle for an additional 26 days with another software update and then they had to call in to the tech line where they had to replace the control module that still didn’t fix the issue then had to replace a key then they released the vehicle back to me as they exhausted all their options and the issue is still present unable to drive the vehicle due to security concerns

This vehicle is a total safety hazard due to two distinct failures: ​1. Unresolved Door Defect (14+ Months): For over 14 months, the vehicle has suffered from 'Self-Opening Door Handles.' Despite 4 repair attempts, the manufacturer has failed to fix this, posing a risk of doors opening while driving. ​2. Fire Risk & Use Restriction (Current Recall 26V-028): Currently, the vehicle is under a 'High-Voltage Battery Fire Risk' recall. The manufacturer has no remedy available and advises to 'Park Outside' and 'Away from Structures,' while also advising against fast charging. ​Conclusion: I am stuck with a car that has doors that open on their own and a battery that might catch fire. The manufacturer refuses to repurchase this unsafe vehicle. I request an immediate investigation.

Car is inoperable. The display states a number of issues: Display states that: 1. "Error: Drive System. Please service vehicle." 2. "Unable to Start. Please Remove the Charging Cable": Vehicle is unable to start due to the fact that the charger cable is still attached. The vehicle is not plugged in, and cannot be moved because of this. 3.Display states that "Range Cannot Be Calculated" 4."Electrical System Not Working Correctly! Safely Stop The Vehicle." This car has many issues, but these are new and are keeping the vehicle from being able to be operated

My 2023 VW ID4 has experienced multiple system failures/malfunctions (e.g., display, backup camera, climate controls, & speedometer failed) beginning in late November 2025. The following is a summary & an approximate timeline: Nov 4, 2025: “OUE7 – Software Update” email; dealer unable to complete (OTA update). Nov 7 & Nov 21, 2025: Weatherstrip repairs; maintenance inspections performed. Nov 30, 2025: Doors randomly unlocked; front, passenger door failed to latch; intermittent door popper issue. Door handles were previously replaced on Apr 2, 2025. Dec 14, 2025: Incorrect dynamic road signs/speed limits; vehicle mis‑positioned on maps; warnings: 1. “No data is available” 2. “Dynamic road sign display unavailable.” Dec 22, 2025: Major failures documented in photographs below: 1. Speedometer incorrect/no speed. 2. Brake/auto‑hold intermittent malfunction. 3. Multifunction display froze. 4. Defrost/climate controls unresponsive. 5. Backup camera failure. Dec 22, 2025 – Jan 15, 2026: Vehicle at dealer for ~24 days; dealer unable to replicate issues above. Dealer documented CarNet/connected vehicle issues. VW requested switching CarNet carriers (from Verizon to T‑Mobile), not possible for 2023 ID4. Jan 14–15, 2026: Dealer stated “safe to drive”; vehicle picked up. Dealer said VW would contact once they have a resolution for the CarNet. Jan 17, 2026: Same failures (display, backup camera, etc.) above reoccurred; documented by service advisor/manager. Jan 27, 2026: Notifications of open recalls: High‑voltage battery fire risk (NHTSA Recall IDs 26V028, 26V030). Jan 17 – Jan 30, 2026: Vehicle at dealer additional ~13 days; 5F modules replaced. CarNet issues & recalls still unresolved. OUE7 update still appears to be incomplete. Jan 30, 2026: Dealer stated “safe to drive” again; vehicle picked up. Today, the CarNet app / connected vehicle issues & open recall remain unresolved. Continues to show doors open, windows down, & incorrect charge, location, & mileage.

The navigation and GPS shows the car is hundreds of miles from where it actually is. In the event of an accident, the automatic emergency call will not show the proper location of the vehicle making any first responder assistance impossible. This is not a new problem for VW as several models including the ID.4 have had this problem as documented on several on-line owner groups. eg. https://www.vwidtalk.com/threads/navigation-and-sign-errors.13194/ The problem, as verified by my local VW dealer on Dec 30 2025, is the 5F module which controls the navigation and other functions that appear on the main screen (eg backup camera). This problem first happened in early December 2025. The navigation screen shows the car miles from where it actually is. The vehicle info screen will not display speed limit signs, or any gps related items (accidents, charging stations, etc). The car has been to the dealer twice to fix this problem. First time for 3 days and it is still there the second time, 4 days and counting. They seem to be either unable or unwilling to fix this problem.